Customer & Technical Support Specialist (Payroll Applications)

Quick Facts

• Role: Customer & Technical Support Specialist for payroll applications

• Focus: Helping payroll accountants and HR users with questions, setup, and troubleshooting

Description

You will provide daily customer and technical support for payroll software, mainly to payroll accountants and HR users. You will answer inquiries, help users use and configure the system, identify root causes of issues, and propose solutions—working with developers and analysts on more complex problems. The role is suitable for candidates with payroll processing experience who want to move toward IT and technical support; programming/IT specialization is not required because you will be trained.

Responsibilities

• Daily customer and technical support for payroll application users

• Resolve customer questions related to payroll processing, attendance, and system usage

• Help with system configuration and correct use

• Investigate issue causes and recommend appropriate solutions

• Collaborate with developers and analysts on complex problems

• Communicate with customers via helpdesk, email, and phone

• Provide feedback from support to colleagues involved in further application development

Requirements

• Experience with payroll processing; ideally as a payroll accountant

• Understanding of payroll topics and ability to identify what the customer needs

• Experience working in an information system, ideally a payroll or economic application

• Enjoyment of solving problems and thinking through why issues occur

• Attention to detail and analytical thinking

• Ability to explain solutions clearly to non-technical users

• Independence and ability to organize work while collaborating with colleagues

• Willingness to learn and expand IT knowledge related to payroll applications

• Programming and database work are not required

Benefits

• Stable background with in-house development

• Work with payroll applications and opportunity to contribute to their further development

• Bridge payroll expertise with IT and progressively build technical skills

• Thorough onboarding and support from an experienced team

• Room for professional growth and expansion of specialist and technical skills

• Opportunity to apply your payroll and other economic domain knowledge

• Fair approach and reasonable work-life balance

• Employee benefits: Benefit Plus card, meal allowance, 4 weeks vacation + 2 additional weeks, pension insurance contribution, home office option

• Mobile phone and laptop for personal use

• Company events and regular training