Helpdesk Support Specialist

Quick Facts

• Role: Helpdesk Support Specialist (User Support / Hotline)

• Focus: Application, technical, and training support for customer solutions

Description

You will provide hotline/helpdesk support for contractual customers, including application and technical consultations, ticket logging, and remote troubleshooting. You will coordinate with solution providers, development, and testing teams during onboarding of newly implemented customer orders, and support new product rollouts and pilot deployments.

Responsibilities

• Provide application, technical, and training support to customers

• Log and manage customer requests; handle telephone consultations

• Operate and maintain ticket workflows in a helpdesk system

• Provide remote service via RDP, TeamViewer, and similar tools

• Coordinate with solution owners when new implementations move into the support phase

• Collaborate with development, testers, and sales to resolve customer issues

• Help introduce new products and launch pilot deployments

Requirements

• Strong communication skills and the ability to align with different customer types

• Technical aptitude and willingness to learn new systems and tools

• Experience/knowledge working with environments running on MS SQL Server and Windows (SQL knowledge and scripting are beneficial)

• Ability to stay calm (e.g., saying “no” without emotions when needed) and to translate between technical and user language

Benefits

• Diverse and interesting work

• Long-term collaboration supporting stable and newly introduced products and services

• Opportunity to influence how user support is run and the company’s positive image

• Work in a team where decisions are made with clear thinking, not corporate bureaucracy

• Space for growth and development based on your strengths

• 25 days of vacation

• 3 sick days

• Meal allowance (meal ticket compensation)

• Contribution to a Multisport card