IT Support Specialist (Helpdesk & Desktop Support)

Quick Facts

• Role: IT Support Specialist (Helpdesk & Desktop Support)

Description

Join a team that values attitude and willingness to learn over years of experience. You’ll handle daily helpdesk and desktop support for Windows devices and end users, including basic Microsoft 365 administration. As you progress with mentor guidance, you can grow into security, servers, networking, and cloud/M365 topics.

Responsibilities

• Install, configure, and repair PCs and notebooks (primarily Windows), phones, and other devices

• Support users with common requests: logins/access, permissions, file sharing, MS Outlook, printers, and scanners

• Perform basic Microsoft 365 administration for user accounts (Teams, OneDrive, email)

• Work with network connectivity and peripherals on a basic level

• Provide remote support to users and company applications using Anydesk or TeamViewer

• Maintain simple IT documentation (spreadsheets, checklists, and clear guides)

Requirements

• Basic knowledge of the Windows environment

• Basic understanding of networks and how IT works

• Proactive approach to finding improvements and solving issues independently

• Willingness to learn under experienced mentorship

• Comfort with hands-on onsite troubleshooting (including production floor support)

Benefits

• Fair, open team culture with shared know-how

• Personal mentoring from experienced colleagues

• Real professional growth with opportunities to specialize (servers, networks, security, automation)

• Work with real impact on both office operations and production systems

• Friendly team atmosphere