IT Hardware Technician, Help Desk

Quick Facts

• Role: IT Hardware Technician / Help Desk (customer support)

• Focus: servers, datacenter hardware, local network security, and customer help desk

• Career path: experience toward server administration or network specialist

Description

You will work with IT hardware and servers—placing servers in a data center, testing and installing them, and resolving hardware faults. The role also includes help desk support for customers and administration for domains, DNS, and SSL certificates. You will gain practical experience operating high-end systems.

Responsibilities

• Work with all types of hardware

• Install servers in a data center: place, test, and install

• Troubleshoot and fix hardware failures (e.g., replace faulty drives)

• Manage security and administration of local network infrastructure and end devices

• Monitor and maintain all servers within the assigned data center

• Administer domains, DNS, and SSL certificates

• Provide help desk/customer support

Requirements

• General overview of IT topics

• Interest in physical hardware and domains

• Basic knowledge of TCP/IP

• Basic English for reading manuals and technical documentation

• Drive to develop into an L1 administrator

• Ability to work independently and responsibly

• Valid driving license category B; active driver

Benefits

• Company car

• Weekly team lunch; refreshments, fruit, and good coffee available

• Laptop, headset, and monitor based on your choice

• Multisport card

• 4x sick day and 4x free day

• Employment contract or IČO arrangement

• Informal atmosphere and flexible working hours

• 3D printer available for free

• Work that you will enjoy