Sales Support Specialist

Quick Facts

• Role: Sales Support Specialist (Sales support for merchant partners)

Description

The Sales Support Specialist provides day-to-day support to merchant partners and the sales team, helping ensure smooth sales processes, accurate partner data, and a positive partner experience. The role coordinates partner onboarding, product training and activation, manages sales reports and partner documentation, and collaborates cross-functionally to resolve partner and system-related issues. You will also improve workflows and support testing and implementation of new operational processes.

Responsibilities

• Provide day-to-day support to merchant partners and the sales team; manage partner requests
• Coordinate onboarding of new merchant partners (checks, registrations, partner profiles, stores, user access, products)
• Guide and train partners on products and processes; prepare training materials; support activation/reactivation initiatives
• Prepare and review monthly sales reports, partner invoices, and cooperation agreements; maintain accurate partner records and documentation
• Collaborate with cross-department and cross-market teams to resolve partner queries, integration challenges, and system issues
• Maintain updates to partner information, product configurations, and user access
• Identify workflow improvement opportunities and contribute to testing and implementation of new processes

Requirements

• 1–3 years of relevant experience in sales support, sales administration, partner support, or a similar role
• Interest in sales processes and ability to work effectively with different stakeholders
• Confident, proactive communication and strong relationship-building skills
• Strong problem-solving skills, solution-oriented mindset, and attention to detail
• Confidence working with different systems and strong Microsoft Office skills (especially Excel)
• Excellent organizational and time-management skills; ability to handle multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills in Czech and English

Benefits

• Wellbeing support through a Pluxee benefits card
• 5 additional vacation days
• 6-week paid sabbatical after four years
• Dynamic and supportive work environment with opportunities to take ownership and grow
• Flexible hybrid working model based on trust and accountability
• Opportunity to work with international colleagues across teams and markets
• Regular company and team events