IT Support Specialist (Helpdesk)

Quick Facts

• Role: IT Support Specialist (Helpdesk)

Description

You will provide first-line support to users for IT hardware and software problems, log and resolve requests in line with SLA, and manage software changes (installations, updates, uninstallations).

You will configure and service IT equipment, maintain a standard hardware database, and administer user accounts in Active Directory and cloud environments (M365, Google Workspace).

You will also support service actions, test and deploy technical improvements, and create technical documentation.

Responsibilities

• Support users with IT hardware and software issues

• Register and resolve tickets according to SLA

• Manage software changes: install, update versions, uninstall

• Prepare and update instructions for typical software configurations

• Maintain IT hardware/software inventory and verify configurations periodically

• Prepare, configure, and service equipment (phones, computers, peripherals)

• Maintain the ongoing hardware standards database

• Administer user accounts in Active Directory

• Administer user accounts in cloud environments (M365, Google Workspace)

• React to detected service irregularities

• Propose improvements, development, and automation for the IT environment

• Test and implement new technical solutions

• Create and verify technical documentation

Requirements

• Technical education (minimum secondary technical) or in-progress higher education

• Experience in phone conversations with users, technical written communication, and remote user support

• Very good knowledge of MS Office and Windows 10/11 for providing support

• Basic knowledge of MS Windows Server (Active Directory/DNS/DHCP)

• Basic knowledge of system configuration and security standardization

• Knowledge of iOS, Android, macOS systems

• Basic knowledge of MS Exchange

• Ability to deploy security updates, remove identified vulnerabilities, and secure the operating system

• Independence, work organization, punctuality, and responsibility

• English to the level needed to read technical documentation

• Ability to work in a team

• Driver’s license category B

Benefits

• Friendly work environment with strong growth potential

• Flexible employment forms

• Vacation benefits

• Private medical care

• Subsidy for Multisport card