IT Helpdesk Specialist

Quick Facts

• Role: IT Helpdesk Specialist (User Support)

• Education: Bachelor’s or master’s degree program

• Start date: Immediately / by agreement

Description

Join the user support team to solve real IT problems for colleagues whose work impacts the functioning of the state. You’ll troubleshoot in a Windows and Microsoft 365 environment, communicate solutions clearly, and participate not only in basic access support but also in managing IT equipment and digitalization-related projects.

Responsibilities

• Handle user communication and technical requests via tickets, online, phone, or in person

• Diagnose and resolve hardware and software issues

• Collaborate with IT administrators on more complex cases

• Manage IT equipment (hardware and software)

• Recommend suitable technical equipment

• Maintain records and inventory of IT assets; support equipment moves/transfers

• Participate in IT and digitalization projects; continuously expand expertise

Requirements

• Advanced knowledge of Microsoft Windows and Office

• Ability to independently solve common technical issues

• Willingness to learn new things

• Communicative, reliable, and proactive approach

• Ability to remain calm in stressful situations

• At least basic English knowledge

• macOS knowledge is a plus (not required)

Benefits

• Competitive salary

• 5 weeks of vacation

• 5 sick days/personal leave days

• Home office up to 5 days per month

• Flexible working hours with fixed core time (Mon–Thu 9:30–15:00, Fri 9:30–14:00)

• Office in central Prague; parking option

• Childcare in a children’s group from age 6 months

• Benefit card (recreational stays, cultural/sport events, language courses, health aids, etc.) or contribution toward retirement savings via Multisport card

• Meals in an employee canteen or e-meal vouchers

• Doctor available at Strakova akademie

• Gym/workout facilities outside working hours

• Professional trainings and courses for growth

• Friendly team and supportive work environment

• Experience in public administration operations and participation in digitalization and modernization