IT Support Technician (Hardware/Software)

Quick Facts

• Role: IT Support Technician (Hardware/Software)

• Focus: Helpdesk technical support for employees (hardware, software, and applications)

• Location: Prague 1

Description

You will provide technical support to employees to resolve issues with computers, printers, phones, and applications. You will manage and track user requests in a ticketing system, install and configure hardware and client applications, and support Microsoft products such as Windows 10/11 and Office 365. You will also create user guides, troubleshoot independently by searching for solutions, and cooperate with the IT team.

Responsibilities

• Provide technical support for employees’ hardware and application issues

• Maintain and record user requests in a ticketing system

• Install and configure computers, printers, and mobile devices

• Install and configure client applications

• Operate/support Microsoft products (Windows 10/11, Office 365)

• Cooperate with the IT team to ensure smooth helpdesk operations

• Keep records and perform related administrative tasks for IT assets

• Create user manuals and instructions

• Independently find information and propose solutions to problems

Requirements

• Technical secondary education with a high school diploma (IT advantage)

• Orientation in managing computing devices and mobile devices (experience is an advantage)

• Czech at native-speaker level

• English at the level of reading comprehension for documentation and manuals

• Detail-oriented, reliable, and communicative

• Active and responsible approach

• Willingness to learn and expand knowledge

• Physical fitness

Benefits

• Diverse work and opportunity to gain broad experience

• Support from an experienced IT administration team

• Career growth in managing IT technologies and applications

• 5 weeks of vacation and up to 8 additional paid days in 2026

• Fixed working hours: 7.5 hours/day; rotating shifts to cover helpdesk from 7:00 to 17:00

• Training and professional development (language courses during working hours)

• Contributions to life investment insurance and pension savings

• Cafeteria system contributions (Cultural and Social Fund)

• Discounted Multisport card for employees and eligible family members

• Annual reward for years worked (every 5 years) or at significant anniversaries

• Meal allowance and company cafeteria on-site

• Employee insurance for damage caused to the employer

• Opportunity to stay in company recreation facilities at favorable conditions

• Start date: immediately or by agreement