Software Support and Testing Specialist

Quick Facts

• Role: Software Support and Testing Specialist

Description

Test software applications and create test scenarios. Provide user and technical support via helpdesk, communicate with customers from public offices, and handle their requests. You will also train customers, create user manuals and guides, analyze issues, and propose effective solutions while maintaining work logs and evidence.

Responsibilities

• Test software applications and develop test scenarios

• Provide user and technical helpdesk support

• Communicate with customers from public offices and process their requirements

• Train both potential and existing customers

• Create user instructions and manuals

• Analyze ongoing problems and find efficient solutions

• Keep work reports and related documentation (with possibility of occasional home office after onboarding)

Requirements

• Reliable and responsible approach

• Independent working style with technical and analytical thinking

• Ability to organize work, set priorities, and complete tasks end-to-end

• Interest in learning and professional growth

• Ability to communicate professionally with customers

• Long-term full-time collaboration on company projects and customer support