Customer Support Specialist (Applications & Connectivity)

Quick Facts

• Role: Customer Support Specialist (Applications & Connectivity)

• Focus: ŠKODA AUTO connectivity services and mobile applications

Description

Help customers use ŠKODA AUTO mobile apps and online connectivity services. This isn’t a traditional call center—customer communication is handled via email, giving you room to think through each case and coordinate with colleagues to find the best solution.

Responsibilities

• Resolve customer requests through email communication

• Work with the ŠKODA AUTO service network

• Communicate with colleagues across ŠKODA AUTO

• Monitor news and updates in connectivity and mobile apps

• Reply to user evaluations/ratings in app stores

• Complete ongoing training in e-mobility and modern technologies

Requirements

• Enjoy working on a computer

• Interest in cars and modern technologies

• Enjoy troubleshooting and finding solutions

• Willingness to learn and grow

• No need to know everything upfront—motivation to improve and learn is key

Benefits

• Work on an interesting ŠKODA AUTO project

• Modern offices in Karlín (a few steps from Křižíkova metro station)

• Home office option after onboarding

• 5 weeks of vacation and sick days

• Meal allowance, savings contribution, and additional company benefits

• Work laptop and mobile phone (also available for private use)

• Structured onboarding and support from experienced colleagues

• Supportive small team of 6 with a friendly, collaborative culture