Customer Support Specialist

Quick Facts

• Role: Customer Support Specialist

Description

You will provide customer support focused on IT-related issues, applying logical troubleshooting to identify the root cause and communicating clearly both verbally and in writing.

Responsibilities

• Support customers with problem diagnosis and resolution guidance

• Diagnose the cause of customer issues using logical reasoning

• Communicate with customers effectively by phone and in writing

Requirements

• Previous work experience in a call center or similar customer support operation (big advantage)

• Positive relationship to IT and general orientation in the IT sector

• Logical thinking and ability to diagnose the cause of problems

• Excellent communication skills both verbally and in writing

Benefits

• Comprehensive training and support from the beginning

• Interesting work delivering IT services for the Ministry of Transport

• Opportunity to gain new experience and room for self-realization

• Training and personal development

• Option to work in a modern, equipped office in Brno, including a pet-friendly approach

• Professional and respectful working culture with the principle of a single direct supervisor

• Quality equipment to ensure smooth job performance

• Positive team atmosphere in a young collective

• Above-standard benefits