Customer Support Specialist (E-commerce)

Quick Facts

• Role: Customer Support Specialist (E-commerce)

• Focus: Customer communication, order and shipment handling, and continuous CX improvement

Description

You will support customers for an EU-wide auto-diagnostics e-shop by processing incoming requests and communicating via email, phone, and occasionally in person at the store. You’ll also manage order-related operations such as packing, shipment tracking, and order communication. The role includes additional e-shop operations as needed, combining routine tasks with opportunities for growth.

Responsibilities

• Communicate with customers and process incoming requests

• Collaborate on improving customer experience (CX)

• Provide occasional in-store customer contact

• Support order fulfillment: order handling, packing, and shipment tracking

• Prepare products for customers (e.g., install software, update devices)

• Create e-shop content

• Handle administration tasks

• Contribute to online marketing

• Assist with e-shop management

Requirements

• Experience in customer support or e-commerce

• Accuracy, reliability, and ability to work independently

• Fluent Czech in writing and speaking

• Positive attitude and team collaboration

• Technical orientation and/or interest in auto-moto (advantage)

• Knowledge of one or more European languages (advantage)

Benefits

• Contract for an indefinite period or cooperation via self-employment (IČO)

• 25 days of vacation

• Meal allowance (stravenkový paušál)

• Stable position in a friendly team

• Combination of routine and creative work with professional development

• Convenient workplace in Prague 10 – Hostivař (good public transport and parking)

• Small company environment with opportunity to influence operations