Application Support Specialist (IT Service Desk)

Quick Facts

• Role: Application Support Specialist (IT Service Desk)

• Focus: First point of contact for users; technical and application support

Description

You will be the first contact for users, providing technical assistance and application support. You’ll actively resolve technical problems and escalate issues when needed, while collaborating with IT specialists. This role is centered on proactive troubleshooting and strong communication in Czech/English, with Spanish or Italian being an advantage.

Responsibilities

• Serve as the first point of contact for users

• Provide technical help and application support

• Resolve and escalate technical issues efficiently and proactively

• Work with IT specialists’ teams

Requirements

• Fluent Czech and/or English

• Proactive problem-solving mindset

• Excellent communication skills and assertiveness with a positive attitude

• Minimum 1 year of experience in customer support or technical support

• Very good professional knowledge of Spanish or Italian (advantage)

• Pleasant and professional conduct (not only by phone)

• Reliability, carefulness, and helpfulness

• Interest in learning new things and continuously improving skills

• Advantage: formal IT education (IT-focused secondary school) and/or 1–2 years on a similar position

Benefits

• Guaranteed knowledge and professional growth

• Friendly team and pleasant working environment

• Regular training and opportunity for certification (500+ certifications)

• Continuous professional development and internal opportunities to move between departments/divisions

• Interesting work for mid-sized and large companies

• Good compensation based on experience