Customer Care Specialist

Quick Facts

• Role: Customer Care Specialist (full remote possible; office option in Prague)

Description

You’ll be the first point of contact for clients, handling their questions primarily through chat and email. The role focuses on fast, clear ticket resolution, supporting client onboarding/implementations so they start using the WorkOps platform effectively, and translating what clients struggle with into feedback for product development. You’ll also keep documentation up to date based on client questions, with KPIs tied to response time, resolved tickets, and customer satisfaction.

Responsibilities

• Resolve existing client requests quickly and clearly
• Use AI in your day-to-day support work
• Support consultants during onboarding/implementations of new clients
• Identify what’s missing or causing friction from tickets and pass it to the product team
• Maintain and update documentation based on client inquiries

Requirements

• Ideally 2 years of helpdesk or L1 support experience
• Practical knowledge of helpdesk tools
• Technical mindset; comfortable with software and new systems
• Czech/Slovak fluency for clear explanations; English at least B2
• Proactive attitude focused on helping clients find the best path forward
• Willingness to learn deeply due to the large, growing product

Benefits

• 10% of annual profit shared among employees
• Access to Claude (high limits)
• Working hours 9:00–17:00 (no nights, no weekends)
• Full-remote option or working from the Prague office
• 2 dedicated hours per week for personal development
• Fellowship culture with fast decisions, mutual respect, and responsible freedom

Selection Process

• Online call to align expectations
• Case study (practical support task)
• Second call with feedback and meetings with Customer Success leadership