Application Support Specialist (Croatian)

Quick Facts

• Role: Application Support Specialist (Croatian)

Description

Provide support and administration for GP WebPay, GP Ecom, and other systems in the application support scope. Handle written support for merchants and business partners, manage partner data and reporting, and coordinate with development teams in the Czech Republic and Ireland to resolve technical requirements and incidents. Analyze and resolve operational problems, manage user accounts, and support internal and external users via email and phone.

Responsibilities

• Support and administer GP WebPay, GP Ecom, and other application support systems
• Provide written support to merchants and business partners
• Check and manage business-partner data and prepare reports
• Collaborate with development teams in the Czech Republic and Ireland on technical requests and incidents
• Analyze and resolve operational issues; manage user accounts
• Communicate with users via email and telephone
• Collaborate with other departments and attend regular meetings
• Continuously expand knowledge of products, services, and internal processes

Requirements

• High school education with a high-school diploma (maturita)
• Croatian language knowledge at native-speaker level
• Communicative English and Czech or Slovak language skills
• User-level knowledge of Microsoft Office (especially Outlook and Word)
• Basic orientation in Google Workspace tools (Google Drive, Google Sheets)
• Ability to communicate and collaborate effectively in a team
• Willingness to learn new technologies and working procedures

Benefits

Benefits are not specified in the provided posting.