Application Support Specialist (IS)

Quick Facts

• Role: Application Support Specialist (IS)

Description

You will support web and application systems in production, helping analyze and resolve IT problems. The position includes handling service tickets and incidents, communicating with users and customers, escalating more complex issues, and reacting to monitoring outputs. You’ll also support user testing and participate in a rotating on-call schedule.

Responsibilities

• Support web and application systems in live (production) operation
• Analyze and solve problems in IT systems
• Resolve service tickets and incidents
• Communicate with users and customers regarding requests
• Escalate complex issues and oversee solution timelines
• Respond to outputs from application monitoring
• Participate in user testing of applications
• Provide on-call coverage 16:00–08:00 including weekends (weekly rotation)

Requirements

• Independence, thoroughness, and a responsible approach to work
• Orientation in application or information systems
• Ability to think analytically and find root causes of issues
• Communication skills and confidence when contacting customers
• Willingness to learn new things and grow into more technical responsibilities
• Basic knowledge of SQL and algorithmization principles
• Basic orientation in data and data structures

Benefits

• A supportive team that helps and works together
• Opportunity to take responsibility with guidance from colleagues
• Real impact on projects with visible results
• Strong company backing
• Modern offices in Brno
• Informal team activities and regular Friday breakfasts