IT Support Specialist

Quick Facts

• Role: IT Support Specialist

Description

Provide daily IT support to users in Poland and abroad while administering selected IT systems and services. Diagnose and resolve hardware, system, application, and network issues; install and configure computers, mobile devices, printers, peripherals, and software; and prepare workplaces for new employees. Manage user accounts and permissions in Microsoft 365 and company email services, support backups and monitoring, perform basic LAN/Wi‑Fi/VPN/DNS/DHCP diagnostics, and maintain IT inventory and technical documentation.

Responsibilities

• Provide ongoing user support and handle IT tickets

• Diagnose and resolve hardware, system, application, and network problems

• Install, configure, and maintain end-user devices and software

• Set up workstations for new employees

• Administer user accounts, permissions, access, Microsoft 365, and company email services

• Support backup system operations and monitor system/network configuration and resources

• Perform basic diagnostics for LAN, Wi‑Fi, VPN, DNS, and DHCP

• Maintain records of IT hardware, software, licenses, and other IT assets

• Prepare documentation/instructions and coordinate with IT hardware/service vendors

Requirements

• Minimum 1 year of hands-on experience in user support, IT administration, or Help Desk

• Practical knowledge of Windows and macOS

• Knowledge of Microsoft 365 and account/access/permission management practices

• Basic understanding of how computer networks work

• Ability to independently diagnose issues and configure hardware and software

• Communicative English enabling support for foreign users and use of technical documentation

• Independence, responsibility, accuracy, and good organization

• Communication skills and ability to work with users with varying technical knowledge

Benefits

• On-site work at the company headquarters

• Independent work within a small IT team and collaboration with users across countries

• Opportunity to join additional paid IT on-call shifts

• Occasional business trips abroad related to projects and collaboration with other company divisions

• Additional benefits, including MultiSport card co-financing, private medical care, group life insurance, employee product discounts, employee referral program, and holiday bonuses/gifts