IT Service Desk Support Specialist

Quick Facts

• Role: IT Service Desk Support Specialist (ServiceDesk)

Description

Provide daily IT end-user support via ServiceDesk. Manage and maintain PCs and peripherals (installation, configuration, diagnostics, repairs), and install/administer software and hardware. Troubleshoot common IT and application issues for users and provide user support and basic administration for faculty applications, documenting problems and solutions.

Responsibilities

• Provide everyday IT support to users through the ServiceDesk

• Manage and maintain PCs and peripherals (install, configure, diagnose, repair)

• Install and manage software and hardware

• Resolve common hardware and application problems

• Support and provide basic administration for faculty applications

• Log and document technical issues and solutions for the HelpDesk

Requirements

• Secondary or university education (preferably IT or related); suitable for graduates

• Experience in a similar role is an advantage

• Good knowledge of Windows operating systems and common office software

• Basic understanding of networking technologies

• Ability to diagnose and solve hardware and software problems

• Communication and organizational skills, friendly/helpful attitude

• Ability to work independently and in a team

Benefits

• Full-time employment

• Small team environment

• Onboarding and training support

• Good public transportation connections (site near FN Motol and Homolka area)

• Employee benefits