IT Support Specialist (1st/2nd Level)

Quick Facts

• Role: IT Support Specialist (1st/2nd Level) for Microsoft 365

• Workplace: End-user devices and workplace systems (notebooks, desktops, mobile devices)

Description

You will provide 1st and 2nd level support for end users, ensuring smooth and reliable operation of workplace systems. Your tasks include troubleshooting incidents, implementing practical solutions, and maintaining accurate IT inventory, system information, and documentation. You will also coordinate communication between users, internal expert teams, and external partners for cross-functional IT topics.

Responsibilities

• Support and maintain group-wide end devices and workplace systems

• Assist employees with technical questions and issues in 1st- and 2nd-level support

• Analyze incidents, develop pragmatic solutions, and handle requests in a service-oriented manner

• Maintain up-to-date IT inventory, system information, and documentation

• Coordinate collaboration between users, internal departments, and external partners for cross-cutting IT topics

Requirements

• Completed training in IT (e.g., IT specialist) or equivalent qualification

• Good knowledge of the Microsoft environment, especially Windows 10/11, Microsoft 365, and Teams

• Enjoy direct user contact with strong service and solution orientation

• Structured, independent, and reliable working style

• Very good German and English skills in writing and speaking

Benefits

• Part-time role (50–70%)

• Flexible working hours with flexitime and no core hours

• Day-by-day mobile work option

• Temporary position until December 31, 2028; further employment possible