IT Support Specialist (Level 1)

Quick Facts

• Role: Level 1 IT Support Specialist

• Focus: First-line user support for hardware, Windows, and Microsoft 365

Description

You will provide ongoing first-line assistance to users regarding computer hardware, operating systems, and the Microsoft environment. The work includes handling support requests, diagnosing basic technical issues, supporting Windows and Microsoft 365 (Outlook, Teams, OneDrive, and Office), performing basic user account administration, and escalating more complex problems to Level 2.

Responsibilities

• Receive and manage user tickets as Level 1 IT support

• Diagnose and resolve basic hardware and software problems

• Support Windows and Microsoft 365

• Troubleshoot basic issues with Outlook, Teams, OneDrive, and Office applications

• Create and perform basic administration of user accounts (including password resets and basic permissions)

• Prepare and configure computers and peripheral devices

• Record and update tickets in a Service Desk system

• Escalate complex issues to Level 2 support

• Maintain basic documentation of resolved cases

Requirements

• Valid disability certificate (required)

• Basic knowledge of Windows 10/11

• Knowledge of Microsoft 365

• Basic understanding of Active Directory

• Basic knowledge of computer hardware and peripherals

• Ability to diagnose basic IT problems

• Communication skills and ability to work with users

• Good organization of work

• Willingness to work on-site

Benefits

Not specified in the provided posting.