Service Engineer (On-Site IT Support)

Quick Facts

• Role: Service Engineer (On-Site IT Support)

• Focus: Customer on-site service, workstation setup, imaging, rollout preparation, and system documentation

Description

You will provide on-site IT support (1st & 2nd level) and help set up customer workstations by installing and configuring devices such as PCs/laptops, monitors, and docking stations.

The role includes imaging of laptops and PCs, customizing PCs and laptops for project use (e.g., rollouts and moves), and maintaining reliable documentation in internal systems while ensuring quality standards. You will interact with customers confidently and complete any required security checks.

Responsibilities

• Set up and install workstations on-site (PCs, laptops, monitors, docking stations)

• Image laptops and PCs

• Customize (“fuel” and refine) PCs and laptops for project participation, e.g., rollouts and relocations

• Document all requests and follow-up tasks in internal systems

• Ensure adherence to the required quality standards

Requirements

• Experience in on-site service or 1st & 2nd level support

• IT affinity and strong computer skills

• Knowledge of imaging of laptops and PCs

• Confident, friendly appearance when working directly with customers on-site

• Willingness to complete security checks

• Driver’s license class B

• German (C1) spoken and written; good English skills

Benefits

• Flexible working hours and Mobile Office (in coordination with your manager)

• Discounts via Corporate Benefits portal

• Bike leasing

• Free drinks and fruit

• Training and upskilling opportunities

• Employee events