Head of Delivery Team (Direct Sales) | f/m/d

About the role

We are looking for an experienced Lead to take full ownership of a development team operating within the Online Sales Cluster (Direct Sales area). This area is responsible for digital products and features that enable customers to independently configure and purchase insurance products online, without agent interaction.

This is a hands-on delivery accountability role. You will be responsible for ensuring that projects and features are delivered on time, with high quality, and in alignment with business expectations and commercial priorities. While the role includes people management responsibilities, its primary focus is delivery performance and execution.

You will lead a team of IT professionals, with full accountability for managing priorities, risks, dependencies, and execution across the development lifecycle, in close collaboration with demanding stakeholders and senior leadership. You will operate in a dynamic environment with high expectations, where ownership, proactivity, and the ability to work under pressure are essential.

How you will get the job done

• Take full accountability for the delivery of projects and features executed by the development team.
• Ensure business requirements related to online and direct sales channels are translated into working digital solutions.
• Actively manage priorities, risks, dependencies, and bottlenecks across the development lifecycle.
• Remove delivery obstacles and resolve cross-functional challenges that affect timelines or quality.
• Work closely with other teams and stakeholders to ensure smooth execution.
• Monitor progress and ensure delivery commitments are met within agreed timelines and scope.
• Proactively identify risks and communicate issues early, together with mitigation plans.
• Maintain a strong understanding of development processes, including environments, releases, dependencies, CI/CD, and testing flows.
• Operate effectively in an environment with high expectations.
• Support team members in achieving delivery goals while prioritizing project outcomes when trade-offs are required.
• Foster a collaborative, performance-driven, ownership-oriented culture within the team.
• Promote standard tools, frameworks, and best practices, and support resource planning to ensure the right skills are available across the project portfolio.
• Lead and develop team members by encouraging continuous learning, knowledge sharing, coaching, and cross-location collaboration to build sustainable delivery capabilities.
• This role is based in Warsaw; occasional travel is expected.

Skills and experience you will need

• Fluency in English.
• Strong practical understanding of the software development lifecycle and delivery mechanics.
• Understanding of the insurance industry, including core processes, products, sales channels, and business models.
• Proven experience leading development or delivery teams with direct accountability for meeting deadlines.
• Ability to work under pressure and manage conflicting priorities.
• Strong ownership mindset and proactive communication style.
• Excellent communication and stakeholder-management skills, with a service-oriented approach toward internal and external partners.
• Ability to independently manage topics without close supervision.
• Strong prioritization and risk-management skills.
• Demonstrated success leading delivery teams with a focus on collaboration, accountability, and continuous improvement.
• Experience managing and developing cross-country teams and fostering a collaborative, performance-driven work environment.

Nice to have

• Experience working in digital or online sales environments, such as e-commerce, self-service platforms, or customer-facing digital journeys.
• German language skills.

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections to help employees stay in good shape.

Let's be balanced

Flexible working hours, a confidential employee assistance program, remote-work possibilities, an in-office gaming room, and a dog-friendly office in Warsaw.

Let's be smart

Workshops, training courses, hackathons, meetups, digital learning platforms, and language courses.

Let's be responsible

Participation in CSR activities.

Let's be fun

Company-wide bike races, soccer matches, film marathons, and other team-building activities.

Let's be diverse

Every team member is valued regardless of gender, nationality, religious beliefs, disability, age, sexual orientation, or identity. Qualifications, experience, and mindset are valued.