Senior Project Manager (Network & Voice) | f/m/d

About the role

You will join the Operations Projects team, responsible for delivering IT Infrastructure and Operations projects across Data Centre, Cloud, Networks, Workplace, Support, Service Management, Integrations, Facilities, and Enterprise Architecture.

Responsibilities

• Run and manage multiple complex projects with budgets of approximately £1m–£4m, taking responsibility for delivery using formal project-management techniques as appropriate.
• Ensure projects are delivered on time, meet business and technical requirements, and remain within the agreed budget. Projects are internally resourced but may require management of third parties.
• Create a charter for each project based on the agreed scope, defining the budget, resources, schedule, approach, and sequencing of work.
• Drive predictable, consistent, efficient, and successful project delivery; ensure compliance with internal IT requirements and a smooth transition of solutions into production.
• Manage vendor relationships and effective resource utilization; minimize external onshore and offshore resource use and ensure timely onboarding and offboarding.
• Establish and maintain effective stakeholder relationships and act as the key point of contact for each project.
• Identify issues and risks, analyze options, and manage impacts to mitigate delays and keep projects on track.
• Monitor and report progress against milestones and budgets, providing consistent and transparent communication to Management and Executive Leadership.
• Track and manage all actual project costs, including SOWs, purchase orders, contracts, and internal resource assignments; maintain accurate forecasts and accruals in SAP and Clarity.
• Coordinate completion of documentation, project plans, change requests, approvals, lifecycle steps, and compliance-gate requests to keep projects aligned with the agreed schedule.

Skills and experience you will need

• Fluency in English.
• At least 7 years of successful experience managing IT infrastructure, workplace, or application projects in a technically complex and dynamic environment, ideally in global finance, insurance, or another regulated industry.
• Demonstrable track record of leading and delivering complex projects.
• Strong project management, financial management, change management, and facilitation skills.
• Ability to lead and direct projects under a unified project approach without compromising business outcomes and priority constraints.
• Excellent communication skills and experience managing diverging stakeholder interests.
• Ability to create meaningful reports and summarize project health status for stakeholder presentations.
• Ability to manage and track project costs and budgets against agreed baselines.
• Ability to lead functional and geographic workstreams and coordinate unified business delivery.
• Consulting and collaborative working style, with a focus on accountability and knowledge sharing.
• Openness to developing less-experienced project managers, setting behavioral and professional standards, and building high-performing teams.
• Willingness to travel internationally.

Nice to have

• Knowledge of German.

Perks & Benefits

Let's be healthy

• Medical package.
• Sports card and numerous sports sections.

Let's be balanced

• Flexible working hours.
• Confidential employee assistance program.
• Remote-work option.
• In-office gaming room and dog-friendly office in Warsaw.

Let's be smart

• Workshops and training courses.
• Hackathons and meetups.
• Digital learning platforms and language courses.

Let's be responsible

• Annual CSR activities.

Let's be fun

• Company-wide bike races, soccer matches, film marathons, and team-building activities.

Let's be diverse

• Inclusive workplace that values team members regardless of gender, nationality, religious beliefs, disability, age, sexual orientation, or identity.
• Qualifications, experience, and mindset are valued.