Senior Fulfillment Operations Manager

Spreetail is hiring a Senior Fulfillment Operations Manager to oversee the day-to-day operations at its fulfillment center. This role focuses on developing, leading, and coaching employees while optimizing fulfillment center performance.

How you will achieve success

• Ensure all Key Performance Indicators (KPIs) are within tolerance of intended outcomes, including Safety, Quality, Delivery, and Cost.
• Understand, drive, and ensure compliance with all fulfillment standard operating procedures.
• Provide recommendations on future equipment and technology optimization.
• Lead multiple Operations Managers and Area Managers effectively.
• Optimize freight flow throughout the facility and lead continuous improvement projects.
• Ensure labor planning across multiple facilities to manage inbound freight and daily on-time shipping expectations.
• Lead a positive and collaborative culture in a high-energy environment.

What experiences will help you in this role

• Intermediate level computer proficiency.
• Proficiency in Excel, forecasting, and analysis.
• Process mapping and SOP documentation ability.
• Scorecard and dashboard performance management.
• Experience managing individual development plans and developing entry-level talent.

Preferred qualifications

• 3-5 years of management or leadership experience.
• Ability to lift up to 75 lbs routinely throughout the workday.
• Ability to stand for 95% of the workday.
• Strong leadership, planning, and communication skills.
• Flexibility to work weekends and extended hours during busy periods.

What you can expect

• Generous vacation policy and paid time off.
• Paid parental leave and family support benefits.
• Medical, dental, and vision plans.
• Free telehealth and mental health resources.
• Opportunities for recognition and community impact initiatives.