Learning & Development Manager (Supply Chain)

🏢 Summary: Safety Manager role responsible for leading and executing comprehensive safety programs within a fulfillment center, ensuring regulatory compliance, reducing incident rates, and fostering a proactive safety culture through hands-on floor presence and data-driven corrective actions. 🗂️ Requirements: 3+ years of safety or EHS experience, Experience in warehouse, distribution, production, or e-fulfillment environment, Formal regulatory and OSHA experience including 300 logs and complaints, Experience supporting multi-shift operations, Hands-on experience with Job Hazard Analyses (JHAs), Experience conducting safety audits and incident investigations, Ability to perform root cause analysis, Ability to independently manage and execute safety programs, Ability to work on-site with significant floor presence 📃 Skills: OSHA, EHS, JHA, RootCauseAnalysis, SafetyAuditing, IncidentInvestigation, WorkersCompensation, Compliance, EmergencyResponse 🏢 Description: The Safety team exists to protect Spreetail’s most important asset — our people. The Safety Manager drives a proactive safety culture by owning both the strategic oversight and the hands-on, day-to-day execution of safety programs across the fulfillment center. This role is a floor-level presence that conducts walk-throughs, leads incident investigations, delivers training, and ensures compliance is actively practiced. In the absence of dedicated Safety Supervisors, the Safety Manager carries out the full breadth of responsibilities required to keep every associate safe and every program audit-ready. How you will achieve success: - Ownership of key ORIR & LTI rates, currently trending at or below industry benchmarks for warehouse and e-fulfillment operations — own the data, support Operations in determining root cause, and drive corrective and preventative actions to completion. - Ensure every OSHA recordable is documented accurately, investigated thoroughly, and corrective actions are closed on time with Operations engagement. - Support P&C in ensuring new hire and PIT safety training completion is at or above 95% for all associates and departments at all times — onboarding safety training completed before first shift. - Conduct, score, and track monthly safety audits to closure — drive quarter-over-quarter improvement. - Maintain current emergency response plans, evacuation procedures, and first aid resources across all shifts. - Actively manage workers’ compensation claims — utilize modified duty programs, ensure timely reporting, and reduce costs. What experiences will help you in this role: - 3+ years of safety or EHS experience, ideally in a production, warehouse, distribution center, or e-fulfillment environment. - Formal or extensive regulatory experience including responsibility for OSHA 300 logs, complaints, and onsite support. - Experience supporting multi-shift operations, including nights or weekends. - Direct, hands-on experience conducting Job Hazard Analyses (JHAs), safety audits, incident investigations, and root cause analyses. - Proven ability to independently own and execute integrated safety programs without Safety Supervisor support. - Comfortable working primarily on the warehouse floor. What you can expect: - Flexible work culture with generous vacation policy, paid wedding week leave, and paid parental leave. - Recognition programs including milestone rewards and Spotlight Awards. - Affordable medical, dental, and vision plans with nationwide coverage, plus free telehealth and mental health resources. - Paid time off to give back and make a social impact in the community. - Equal opportunity employer committed to diversity and inclusion.

🏢 Summary: The Safety Manager leads and executes comprehensive safety programs within a fulfillment center, ensuring regulatory compliance and fostering a proactive safety culture. This role combines strategic oversight with hands-on floor presence, including audits, incident investigations, training, and emergency preparedness. The position independently owns safety metrics, OSHA compliance, and continuous improvement initiatives across multi-shift operations. 🗂️ Requirements: 3+ years of safety or EHS experience in production, warehouse, distribution, or e-fulfillment environment, Formal or extensive regulatory experience including OSHA compliance and 300 logs management, Experience supporting multi-shift operations including nights or weekends, Hands-on experience conducting Job Hazard Analyses (JHAs), Experience performing safety audits and incident investigations, Experience conducting root cause analyses, Ability to independently manage and execute integrated safety programs, Experience managing workers’ compensation claims and modified duty programs 📃 Skills: OSHA, EHS, JHA, ORIR, LTI, RootCauseAnalysis, IncidentInvestigation, SafetyAuditing, WorkersCompensation, PIT, EmergencyResponse, Compliance 🏢 Description: The Safety team exists to protect Spreetail’s most important asset — our people. The Safety Manager drives a proactive safety culture by owning both the strategic oversight and the hands-on, day-to-day execution of safety programs across the fulfillment center. This role is a floor-level presence that conducts walk-throughs, leads incident investigations, delivers training, and ensures compliance is lived, not just documented. In the absence of dedicated Safety Supervisors, the Safety Manager personally carries out the full breadth of responsibilities required to keep every associate safe and every program audit-ready. How you will achieve success: - Ownership of key ORIR & LTI rates, currently trending at or below industry benchmarks for warehouse and e-fulfillment operations — owning the data, supporting an integrated Operations team in determining root cause, and driving corrective and preventative actions to completion. - Ensure every OSHA recordable is documented accurately, investigated thoroughly, and corrective actions are closed on time with Operations support and engagement. - Support P&C in ensuring new hire and PIT safety training completion is at or above 95% for all associates and departments at all times — onboarding safety training must be completed before a new hire’s first shift on the floor. - Conduct monthly safety audits, score results, and track open items to closure — with results consistently improving quarter-over-quarter. - Maintain emergency response plans, evacuation procedures, and first aid resources so they are current, posted, and practiced regularly across all shifts. - Actively manage workers’ compensation claims — utilize modified duty programs, report claims on time, and drive costs downward. What experiences will help you in this role: - 3+ years of safety or EHS experience, ideally in a production, warehouse, distribution center, or e-fulfillment environment. - Formal or extensive regulatory experience with responsibility for 300 logs, complaints, and onsite support. - Experience supporting multi-shift operations, including night or weekend shifts. - Direct, hands-on experience conducting Job Hazard Analyses (JHAs), safety audits, incident investigations, and root cause analyses. - Proven ability to own and execute integrated safety programs independently without Safety Supervisor support. - Comfortable working as a floor-level presence, spending a significant portion of each shift on the warehouse floor. What you can expect: - Flexible work culture focused on results, generous vacation policy, paid time off for wedding week, paid parental leave, and support for growing families. - Recognition for accomplishments through milestone rewards and Spotlight Awards. - Health and wellness benefits including medical, dental, and vision plans, free telehealth, and on-demand mental health resources. - Paid time off to give back and make a social impact in the community. Spreetail is committed to a diverse and inclusive workplace and is an equal opportunity employer.

🏢 Summary: The Safety Manager leads and executes comprehensive safety programs within a fulfillment center, ensuring regulatory compliance and fostering a proactive safety culture. This role combines strategic oversight with hands-on floor presence, including audits, investigations, training, and emergency preparedness. The position is responsible for reducing incident rates, managing OSHA records, and driving continuous safety improvements across multi-shift operations. 🗂️ Requirements: 3+ years of safety or EHS experience, Experience in production, warehouse, distribution center, or e-fulfillment environment, Formal or extensive regulatory experience, Experience managing OSHA 300 logs and regulatory complaints, Hands-on experience with Job Hazard Analyses (JHAs), Experience conducting safety audits and incident investigations, Ability to perform root cause analyses, Experience supporting multi-shift operations, Ability to independently manage and execute safety programs, Ability to conduct floor-level safety oversight and training 📃 Skills: OSHA, EHS, JHA, Auditing, IncidentInvestigation, RootCauseAnalysis, WorkersCompensation, PIT, Compliance, SafetyTraining 🏢 Description: The Safety team exists to protect the organization’s most important asset — its people. The Safety Manager drives a proactive safety culture by owning both the strategic oversight and the hands-on, day-to-day execution of safety programs across the fulfillment center. This role conducts walk-throughs, leads incident investigations, delivers training, and ensures compliance is actively practiced. How you will achieve success: - Ownership of key ORIR & LTI rates, trending at or below industry benchmarks for warehouse and e-fulfillment operations — own the data, support Operations in determining root cause, and drive corrective and preventative actions to completion. - Ensure every OSHA recordable is documented accurately, investigated thoroughly, and corrective actions are closed on time. - Support P&C in ensuring new hire and PIT safety training completion is at or above 95% for all associates and departments — ensure onboarding safety training is completed before a new hire’s first shift. - Conduct, score, and track monthly safety audits to closure — drive quarter-over-quarter improvement. - Maintain and practice emergency response plans, evacuation procedures, and first aid resources across all shifts. - Actively manage workers’ compensation claims — utilize modified duty programs, ensure timely reporting, and reduce costs. What experiences will help you in this role: - 3+ years of safety or EHS experience, ideally in a production, warehouse, distribution center, or e-fulfillment environment. - Formal or extensive regulatory experience, including responsibility for OSHA 300 logs, complaints, and onsite support. - Experience supporting multi-shift operations, including night or weekend shifts. - Direct, hands-on experience conducting Job Hazard Analyses (JHAs), safety audits, incident investigations, and root cause analyses. - Proven ability to independently own and execute integrated safety programs. - Comfortable working as a floor-level presence for a significant portion of each shift. What you can expect: - Flexible work culture with generous vacation policy, paid wedding week leave, and paid parental leave. - Recognition programs, milestone rewards, and opportunities to give back to the community. - Affordable medical, dental, and vision plans with nationwide coverage. - Free telehealth and on-demand mental health resources. - Paid time off to support community involvement. Spreetail is committed to a diverse and inclusive workplace and is an equal opportunity employer.

🏢 Summary: The Safety Manager leads and executes comprehensive safety programs within a fulfillment center, driving a proactive safety culture and ensuring full regulatory compliance. This role combines strategic oversight with hands-on floor presence, including audits, investigations, training, and emergency preparedness. The position independently manages safety performance metrics, OSHA recordkeeping, and workers’ compensation processes to maintain audit readiness and reduce incidents. 🗂️ Requirements: 3+ years safety or EHS experience in production, warehouse, distribution, or e-fulfillment environment, Formal or extensive regulatory experience, Experience managing OSHA 300 logs, complaints, and onsite regulatory support, Experience supporting multi-shift operations, Hands-on experience conducting Job Hazard Analyses (JHAs), Experience conducting safety audits, Experience leading incident investigations, Experience performing root cause analyses, Ability to independently own and execute safety programs, Ability to work on-site with significant floor-level presence 📃 Skills: OSHA, EHS, JHA, Auditing, IncidentInvestigation, RootCauseAnalysis, Compliance, WorkersCompensation, SafetyTraining, EmergencyResponse 🏢 Description: The Safety team exists to protect the organization’s most important asset — its people. The Safety Manager drives a proactive safety culture by owning both the strategic oversight and the hands-on, day-to-day execution of safety programs across the fulfillment center. This role maintains a strong floor-level presence, conducting walk-throughs, leading incident investigations, delivering training, and ensuring compliance is actively practiced. In the absence of dedicated Safety Supervisors, the Safety Manager carries out the full breadth of responsibilities required to keep every associate safe and every program audit-ready. How you will achieve success: - Ownership of key ORIR & LTI rates, trending at or below industry benchmarks for warehouse and e-fulfillment operations — owning the data, supporting Operations in determining root causes, and driving corrective and preventative actions to completion. - Ensure every OSHA recordable is documented accurately, investigated thoroughly, and corrective actions are closed on time with Operations engagement. - Support P&C in ensuring new hire and PIT safety training completion is at or above 95% for all associates and departments at all times, with onboarding safety training completed before a new hire’s first shift. - Conduct monthly safety audits, score results, and track open items to closure with consistent quarter-over-quarter improvement. - Maintain and regularly practice emergency response plans, evacuation procedures, and first aid resources across all shifts. - Actively manage workers’ compensation claims, utilize modified duty programs, report claims on time, and drive cost reduction. What experiences will help you in this role: - 3+ years of safety or EHS experience, ideally in a production, warehouse, distribution center, or e-fulfillment environment. - Formal or extensive regulatory experience, including responsibility for OSHA 300 logs, complaints, and onsite support. - Experience supporting multi-shift operations, including night or weekend shifts. - Direct, hands-on experience conducting Job Hazard Analyses (JHAs), safety audits, incident investigations, and root cause analyses. - Proven ability to independently own and execute integrated safety programs without Safety Supervisor support. - Comfortable working as a floor-level presence for a significant portion of each shift. What you can expect: - Flexible work culture that promotes results and encourages time off, including generous vacation policy, paid time-off for wedding week, and paid parental leave. - Recognition programs including milestone gifts, swag store credit, nonprofit donations, and Spotlight Awards. - Affordable medical, dental, and vision plans with nationwide coverage, plus free telehealth and on-demand mental health resources. - Paid time off to give back and make a social impact in the community. - Commitment to a diverse and inclusive workplace and equal opportunity employment.

🏢 Summary: On-site Safety Manager role responsible for leading and executing comprehensive safety programs within a fulfillment center environment. The position owns safety metrics, OSHA compliance, incident investigations, audits, and training while maintaining an active floor presence. This role independently drives corrective actions and ensures regulatory and operational safety standards are consistently met. 🗂️ Requirements: 3+ years safety or EHS experience in warehouse, production, distribution, or e-fulfillment environment, Formal regulatory and OSHA experience including 300 logs management, Experience conducting Job Hazard Analyses (JHAs), Experience conducting safety audits and incident investigations, Experience performing root cause analyses, Ability to manage workers’ compensation claims and modified duty programs, Experience supporting multi-shift operations, Ability to independently execute and manage safety programs without supervisor support, Capability to deliver safety and PIT training with 95%+ completion rates 📃 Skills: OSHA, EHS, JHA, RootCauseAnalysis, SafetyAuditing, IncidentInvestigation, WorkersCompensation, PIT, Compliance, EmergencyResponse 🏢 Description: The Safety team exists to protect associates by driving a proactive safety culture across the fulfillment center. The Safety Manager owns both the strategic oversight and hands-on execution of safety programs, maintaining a strong floor presence to ensure compliance and operational excellence. How you will achieve success: - Own key ORIR & LTI rates, ensuring they trend at or below industry benchmarks for warehouse and e-fulfillment operations; analyze data, determine root causes with Operations, and drive corrective and preventative actions to completion. - Ensure every OSHA recordable is accurately documented, thoroughly investigated, and corrective actions are closed on time. - Support P&C in maintaining new hire and PIT safety training completion at or above 95% for all associates; ensure onboarding safety training is completed before first shift. - Conduct and score monthly safety audits; track and close open items with consistent quarter-over-quarter improvement. - Maintain and practice emergency response plans, evacuation procedures, and first aid readiness across all shifts. - Actively manage workers’ compensation claims, utilize modified duty programs, ensure timely reporting, and drive cost reduction trends. What experiences will help you in this role: - 3+ years of safety or EHS experience in production, warehouse, distribution center, or e-fulfillment environments. - Formal regulatory experience including OSHA 300 logs, complaint handling, and onsite support. - Experience supporting multi-shift operations, including nights or weekends. - Direct experience conducting Job Hazard Analyses (JHAs), safety audits, incident investigations, and root cause analyses. - Proven ability to independently own and execute integrated safety programs without dedicated Safety Supervisor support. - Ability to maintain a consistent floor-level presence, spending significant time on the warehouse floor. What you can expect: - Flexible work culture with generous vacation policy, paid parental leave, and additional paid time off benefits. - Recognition programs and milestone rewards. - Comprehensive health benefits including medical, dental, vision, telehealth, and mental health resources. - Opportunities for community involvement with paid time off for social impact activities.

🏢 Summary: The Safety Manager leads and executes all safety programs within a fulfillment center, ensuring regulatory compliance and fostering a proactive, floor-level safety culture. This role owns incident metrics, investigations, audits, training completion, and workers’ compensation management while working closely with operations teams. It requires hands-on involvement in hazard analysis, root cause investigations, and continuous safety improvement across multi-shift operations. 🗂️ Requirements: 3+ years of safety or EHS experience in production, warehouse, distribution, or e-fulfillment environment, Formal or extensive regulatory experience, Experience managing OSHA 300 logs and regulatory complaints, Hands-on experience conducting Job Hazard Analyses (JHAs), Experience performing safety audits and incident investigations, Experience conducting root cause analyses, Experience supporting multi-shift operations, Ability to independently own and execute safety programs, Ability to manage workers’ compensation claims and modified duty programs 📃 Skills: OSHA, EHS, JHA, RootCauseAnalysis, SafetyAuditing, IncidentInvestigation, WorkersCompensation, RegulatoryCompliance, PIT, EmergencyResponse 🏢 Description: The Safety team exists to protect the organization’s most important asset — its people. The Safety Manager drives a proactive safety culture by owning both the strategic oversight and the hands-on, day-to-day execution of safety programs across the fulfillment center. This role maintains a strong floor-level presence, conducting walk-throughs, leading incident investigations, delivering training, and ensuring compliance is actively practiced. How you will achieve success: - Ownership of key ORIR & LTI rates, trending at or below industry benchmarks for warehouse and e-fulfillment operations; own the data, support Operations in determining root cause, and drive corrective and preventative actions to completion. - Ensure every OSHA recordable is documented accurately, investigated thoroughly, and corrective actions are closed on time. - Support P&C in ensuring new hire and PIT safety training completion is at or above 95% for all associates and departments; ensure onboarding safety training is completed before a new hire’s first shift. - Conduct monthly safety audits, score results, and track open items to closure with continuous improvement quarter-over-quarter. - Maintain and regularly practice emergency response plans, evacuation procedures, and first aid resources across all shifts. - Actively manage workers’ compensation claims, utilize modified duty programs, ensure timely reporting, and drive cost reduction. What experiences will help you in this role: - 3+ years of safety or EHS experience, ideally in a production, warehouse, distribution center, or e-fulfillment environment. - Formal or extensive regulatory experience with responsibility for OSHA 300 logs, complaints, and onsite support. - Experience supporting multi-shift operations, including night or weekend shifts. - Direct, hands-on experience conducting Job Hazard Analyses (JHAs), safety audits, incident investigations, and root cause analyses. - Proven ability to independently own and execute integrated safety programs without dedicated Safety Supervisor support. - Comfortable maintaining a strong floor presence, spending significant time on the warehouse floor. What you can expect: - Flexible work culture promoting results and time off when needed, including generous vacation policy, paid parental leave, and additional paid time-off benefits. - Recognition programs celebrating accomplishments and impact. - Health and wellness benefits including medical, dental, vision, telehealth, and mental health resources. - Opportunities to give back to the community with paid time off for social impact activities. - Commitment to a diverse and inclusive workplace.

🏢 Summary: The Go-To-Market Operations Leader drives operational excellence across Sales and Marketing by building scalable processes, owning the revenue technology stack, and delivering accurate pipeline analytics and forecasting. The role ensures data integrity, CRM governance, AI-driven automation, and performance transparency to support predictable revenue growth. It acts as a central operational partner to Sales, Marketing, Finance, and Product leadership. 🗂️ Requirements: 10+ years experience in Sales Operations, Revenue Operations, or GTM Operations in B2B SaaS/DaaS environments, Proven experience designing and scaling SalesTech and MarTech ecosystems, Deep expertise with CRM systems (Salesforce, HubSpot), Strong experience with pipeline analytics, forecasting models, and SaaS/DaaS KPI reporting, Experience implementing automation and AI-driven insights in revenue operations, Experience managing cross-functional and technical projects, Ability to work hybrid (minimum three days per week in office) 📃 Skills: Salesforce, HubSpot, CRM, SalesTech, MarTech, Analytics, Forecasting, AI, Automation, SaaS, DaaS, Reporting, Dashboards, KPIs 🏢 Description: The position purpose As Go-To-Market Operations Leader, you are responsible for ensuring operational excellence across Spire's Marketing and Sales organizations through scalable processes, integrated tools, actionable insights, and disciplined performance governance. You are a hands-on operational leader who translates Spire's Go-To-Market strategy into reliable execution. You ensure that Sales and Marketing teams operate on accurate data, efficient workflows, and a fully integrated revenue technology stack that supports predictable growth across Commercial and Government segments. As part of Spire's Growth Marketing and GTM leadership team, you act as the central operational partner to Sales leadership, Marketing, Finance, and Product teams. Your mission is to ensure that the organization can plan, execute, measure, and improve revenue performance with confidence and transparency. Success in this role is measured by sales efficiency, pipeline transparency, forecast accuracy, and operational scalability. Role focus Provide leadership with reliable pipeline visibility and forecasting accuracy Ensure operational excellence across Sales and Marketing Build and maintain an integrated SalesTech and MarTech ecosystem Enable data-driven decision making across GTM teams Establish governance across CRM, reporting, processes, and revenue operations Act as the operational partner to Sales, Marketing and Finance leadership Core responsibilities Sales Operations Governance & Process Excellence You define and enforce the operational standards that enable scalable booking and revenue execution. Responsibilities include: Designing and maintaining standardized Sales Operations processes across regions and segments Defining pipeline stages, qualification standards, and performance metrics Establishing governance across CRM usage, reporting standards, and operational workflows Driving alignment between Sales, Marketing, Customer Success, and Product teams Ensuring consistent operating models across Commercial and Government sales motions Revenue Technology Stack Ownership (SalesTech & MarTech) You own the evolution and operational integrity of the GTM technology ecosystem. Responsibilities include: Defining and executing the SalesTech and MarTech roadmap Ensuring integration across core platforms such as CRM (e.g., Salesforce), marketing automation (Hubspot), analytics, and enablement tools Automating business processes wherever possible to reduce manual work and improve data reliability Working closely with IT and engineering teams on system integrations and architecture Continuously evaluating and improving the GTM tech stack to support growth and efficiency This role requires a hands-on operator who understands both the technical and business implications of GTM systems. Pipeline Analytics, Forecasting & Revenue Insights You ensure leadership has full transparency into revenue performance. Responsibilities include: Owning pipeline analytics, conversion metrics, and coverage analysis Managing forecasting processes and improving forecast accuracy Delivering performance dashboards for Sales leadership and executive teams Providing insights into pipeline health, sales efficiency, and revenue risks Supporting Finance with bookings tracking, forecasting alignment, and revenue planning inputs Business Reviews & Performance Cadence You establish the operational rhythm of Spire's Sales & Marketing organization. Responsibilities include: Owning the operational framework for: Weekly pipeline reviews Monthly performance reviews Quarterly business reviews (QBRs) Ensuring consistent reporting standards across Sales leadership Providing structured insights to support executive and board-level discussions Enabling Sales leadership to make fast, informed decisions based on reliable data Cross-Functional Leadership & Stakeholder Management You serve as a central partner across Spire's leadership team. Responsibilities include: Partnering closely with: Sales leadership Marketing leadership Finance Product Management Customer Success Aligning revenue operations with corporate planning and budgeting cycles Driving transparency and accountability across GTM performance Coordinating cross-functional initiatives that improve revenue execution AI-Driven Sales Operations & Automation You leverage modern AI capabilities to improve operational intelligence and efficiency. Responsibilities include: Identifying and implementing AI-driven analytics and automation across the revenue lifecycle Supporting Sales teams with AI-enhanced tools for pipeline management and decision support Continuously evaluating emerging AI capabilities across the GTM (Marketing & Sales) technology stack Sales Enablement, Training & Operational Readiness You ensure that Sales teams operate with the tools, knowledge, and operational discipline required to execute consistently across markets. Responsibilities include: Designing and maintaining structured Sales training formats and training kits aligned with Spire's GTM motions Delivering operational training on pipeline management, forecasting discipline, CRM usage, and reporting standards Ensuring Sales teams understand and adopt SalesTech and MarTech tools used across the revenue lifecycle Partnering with Marketing and Product teams to ensure Sales collateral and messaging are correctly applied in customer conversations Supporting onboarding and ramp-up of new Sales team members through standardized operational training programs This function ensures that Sales Operations not only provides tools and data, but also drives the operational discipline required for predictable revenue execution Deliverables Pipeline analytics and conversion insights Executive performance dashboards Bookings reporting and forecasting frameworks Budget and planning insights for Finance Governance of CRM, SalesTech, MarTech, and reporting standards Sales training program including formats and enablement kits Sales collateral and pitch frameworks aligned with GTM positioning Desired skillset 10+ years of experience in Sales Operations, Revenue Operations, or GTM Operations in technology-driven B2B environments supporting SaaS and DaaS recurring revenue business models Proven experience designing and scaling SalesTech and MarTech ecosystems Deep expertise with CRM systems (e.g., Salesforce, HubSpot) and revenue analytics tools Strong experience with pipeline analytics, forecasting models, and performance reporting by developing SaaS and DaaS KPIs and pro-actively managing and holding teams accountable Demonstrated ability to work directly with Sales leadership, Finance, and executive stakeholders Hands-on experience implementing automation and AI-driven insights in revenue operations Strong analytical, structured, and problem-solving capabilities Ability to balance strategic planning with operational execution Experience managing cross-functional and technical projects Excellent stakeholder management and communication skills Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office. Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. The anticipated base salary range for this position is listed below. Final base salary for this role will be based on the location, skills, experience and qualifications. In addition to base compensation, this role may be eligible for annual equity awards and our employee benefits program, including vacation, sick, and personal time off; optional medical, dental, vision, life, and disability coverage; a 401(K) plan; health and wellness reimbursement program; and participation in the Employee Stock Purchase Plan. Salary Range $130,000—$145,000 USD Global Perks Name Your Satellite Program (NYSP) Launch Attendance Generous Time Off Policy Education Assistance Program Employee Assistance Program (EAP) Employee Stock Purchase Program (ESPP) Family Leave Fitness Reimbursement Employee Referral Program Healthy snacks & beverages in every office

🏢 Summary: On-site Service Delivery Supervisor role overseeing lockbox processing operations, supervising teams across multiple projects, and ensuring daily service delivery, client satisfaction, and compliance with operational standards. The position combines hands-on operational management with staff leadership, performance monitoring, and continuous process improvement. Offers competitive compensation and comprehensive benefits. 🗂️ Requirements: 3+ years of related office experience, Previous management/supervisory experience overseeing 5–10 employees, Experience in hospitality services (preferred), Ability to manage daily lockbox processing operations, Exceptional computer skills, Ability to work independently with minimal direction, Ability to lift and move 40 lbs frequently, Manual dexterity to operate office equipment, Strong understanding of selling skills, Strong integrity and business ethics 📃 Skills: Lockbox, Metrics, Productivity, Quality, Office, DataEntry, Greenhouse, Computer, Reporting, Scheduling 🏢 Description: We have an excellent opportunity for an experienced Service Delivery Supervisor to oversee lockbox processing operations. SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match. Description: The Service Delivery Supervisor (SDS) is responsible for overseeing all areas of Lockbox Processing. This role provides leadership and functions as a working supervisor by guiding and directing lockbox activities. The position sits on-site with the client and may oversee multiple sites or projects. Responsibilities include daily service delivery, employee management, overall customer satisfaction, and adherence to company policies. The supervisor acts as the primary daily client contact in coordination with the Service Delivery Manager while overseeing all onsite supervisory functions. Overall, this position continuously offers the highest level of service to client and employees while maintaining a professional image by providing prompt, courteous, and efficient service. What You Will Do: - Lead and supervise daily lockbox processing activities to ensure operational efficiency - Ensure compliance with agreed-upon service levels - Monitor staff productivity and quality metrics - Organize and assist in control of assigned project work - Ensure standards and procedures are followed - Communicate effectively with team members and management - Support staffing and schedule planning - Train and mentor staff to ensure adherence to procedures and best practices - Analyze monthly metrics and implement improvements - Drive change and innovation to improve business processes - Participate in succession planning at the site Requirements: - 3+ years of related office experience (hospitality services experience preferred) - Previous supervisory experience managing 5–10 employees - Exceptional computer skills - Ability to work independently with minimal direction - Ability to perform physical duties including lifting and moving 40 lbs - Manual dexterity for operating office machinery and performing data entry - Strong understanding of selling skills - Strong integrity and solid business ethics Physical Demands: - Ability to grasp, lift, carry, or move packages using a wheeled cart (up to 60 lbs capacity) - Ability to walk, bend, kneel, stand, or sit for extended periods - Manual dexterity to operate office machinery and input data while on the phone - Specific vision abilities including close and distance vision, focus adjustment, and color differentiation Travel: None or negligible Compensation: The expected compensation is $27 per hour. Final offer depends on skills, experience, and job-related factors. Benefits: - Career growth opportunities - Learning and development programs - Employee recognition programs - Comprehensive benefits including Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. The Greenhouse applicant tracking system is used and does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy.

🏢 Summary: The Mailroom Associate supports daily mail, shipping, document services, and workplace operations to ensure smooth and efficient office functionality. The role involves handling incoming and outgoing shipments, operating document equipment, and providing workplace and customer service support. It requires strong organizational skills, basic technical proficiency, and the ability to manage physical tasks in a fast-paced environment. 🗂️ Requirements: High School Diploma or equivalent, Minimum 2 years experience in mailroom, office services, shipping/receiving, logistics, or customer service, Experience with package tracking and shipping systems, Working knowledge of multifunction devices (MFDs), Basic computer proficiency, Ability to lift and move packages up to 40 lbs., Ability to stand, walk, bend, kneel, and sit for extended periods 📃 Skills: Mailroom, Shipping, Logistics, Scanning, Imaging, MFD, Printing, Tracking, Computer, OfficeEquipment 🏢 Description: Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 7:30 AM – 4:30 PM Keep Workplace Operations Running Smoothly If you're organized, dependable, and enjoy keeping things moving behind the scenes, this role is for you. As a Mailroom Associate, you'll support daily mail, shipping, document services, and workplace operations that help employees stay productive and connected. From receiving critical deliveries to supporting office services, you'll play an important role in ensuring day-to-day operations run efficiently. Why This Role Matters Every package delivered, shipment processed, and document completed contributes to a seamless workplace experience. Your attention to detail and commitment to service help ensure employees have the resources and support they need to do their best work. What You'll Do Mail & Shipping Operations Receive, track, sort, and distribute incoming mail and packages Process outgoing mail and shipments Maintain shipment tracking and chain-of-custody records Respond to mail and package inquiries Document & Office Support Perform scanning, imaging, and basic copy/print services Operate and maintain multifunction devices (MFDs), including replenishing paper and toner Maintain an organized business service center Workplace Support Assist with meeting room setups and office moves Provide light facility support as needed Support additional operational tasks and cross-functional coverage Customer Service Deliver professional service in all interactions Build positive relationships with employees and internal teams Handle sensitive information with discretion and professionalism What You Bring Strong communication and customer service skills Excellent organization and attention to detail Ability to manage multiple priorities in a fast-paced environment Basic computer proficiency and ability to learn new systems Ability to work independently and as part of a team Qualifications High School Diploma or equivalent required 2+ years of experience in mailroom, office services, shipping/receiving, logistics, or customer service preferred Experience with package tracking and shipping systems preferred Working knowledge of multifunction devices (MFDs) preferred Physical Requirements Ability to lift and move packages up to 40 lbs. Ability to stand, walk, bend, kneel, and sit for extended periods Ability to operate office equipment and transport materials using carts Travel: None WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: We promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

🏢 Summary: Mailroom Associate role supporting daily mail, shipping, document services, and workplace operations to ensure smooth office functionality. Responsibilities include handling incoming and outgoing mail, operating multifunction devices, providing office support, and delivering professional customer service. This position requires strong organizational skills, basic technical proficiency, and the ability to manage physical tasks in a fast-paced environment. 🗂️ Requirements: High School Diploma or equivalent, 2+ years experience in mailroom, office services, shipping/receiving, logistics, or customer service, Experience with package tracking and shipping systems, Working knowledge of multifunction devices (MFDs), Basic computer proficiency, Ability to lift and move packages up to 40 lbs., Ability to stand, walk, bend, kneel, and sit for extended periods 📃 Skills: Mailroom, Shipping, Logistics, Scanning, Imaging, MFD, Tracking, Computer 🏢 Description: Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 7:30 AM – 4:30 PM Keep Workplace Operations Running Smoothly If you're organized, dependable, and enjoy keeping things moving behind the scenes, this role is for you. As a Mailroom Associate, you'll support daily mail, shipping, document services, and workplace operations that help employees stay productive and connected. From receiving critical deliveries to supporting office services, you'll play an important role in ensuring day-to-day operations run efficiently. Why This Role Matters Every package delivered, shipment processed, and document completed contributes to a seamless workplace experience. Your attention to detail and commitment to service help ensure employees have the resources and support they need to do their best work. What You'll Do Mail & Shipping Operations - Receive, track, sort, and distribute incoming mail and packages - Process outgoing mail and shipments - Maintain shipment tracking and chain-of-custody records - Respond to mail and package inquiries Document & Office Support - Perform scanning, imaging, and basic copy/print services - Operate and maintain multifunction devices (MFDs), including replenishing paper and toner - Maintain an organized business service center Workplace Support - Assist with meeting room setups and office moves - Provide light facility support as needed - Support additional operational tasks and cross-functional coverage Customer Service - Deliver professional service in all interactions - Build positive relationships with employees and internal teams - Handle sensitive information with discretion and professionalism Qualifications - High School Diploma or equivalent required - 2+ years of experience in mailroom, office services, shipping/receiving, logistics, or customer service preferred - Experience with package tracking and shipping systems preferred - Working knowledge of multifunction devices (MFDs) preferred Physical Requirements - Ability to lift and move packages up to 40 lbs. - Ability to stand, walk, bend, kneel, and sit for extended periods - Ability to operate office equipment and transport materials using carts Travel: None What We Offer Career Growth: Opportunity to learn new skills and explore career advancement. Learning & Development: Ongoing training and development programs. Recognition Programs: Recognition initiatives for employees at all levels. Benefits: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts and Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.