EHS Manager

🏢 Summary: The Safety Manager leads and executes all safety programs within a fulfillment center, ensuring regulatory compliance and fostering a proactive, floor-level safety culture. This role owns incident metrics, investigations, audits, training completion, and workers’ compensation management while working closely with operations teams. It requires hands-on involvement in hazard analysis, root cause investigations, and continuous safety improvement across multi-shift operations. 🗂️ Requirements: 3+ years of safety or EHS experience in production, warehouse, distribution, or e-fulfillment environment, Formal or extensive regulatory experience, Experience managing OSHA 300 logs and regulatory complaints, Hands-on experience conducting Job Hazard Analyses (JHAs), Experience performing safety audits and incident investigations, Experience conducting root cause analyses, Experience supporting multi-shift operations, Ability to independently own and execute safety programs, Ability to manage workers’ compensation claims and modified duty programs 📃 Skills: OSHA, EHS, JHA, RootCauseAnalysis, SafetyAuditing, IncidentInvestigation, WorkersCompensation, RegulatoryCompliance, PIT, EmergencyResponse 🏢 Description: The Safety team exists to protect the organization’s most important asset — its people. The Safety Manager drives a proactive safety culture by owning both the strategic oversight and the hands-on, day-to-day execution of safety programs across the fulfillment center. This role maintains a strong floor-level presence, conducting walk-throughs, leading incident investigations, delivering training, and ensuring compliance is actively practiced. How you will achieve success: - Ownership of key ORIR & LTI rates, trending at or below industry benchmarks for warehouse and e-fulfillment operations; own the data, support Operations in determining root cause, and drive corrective and preventative actions to completion. - Ensure every OSHA recordable is documented accurately, investigated thoroughly, and corrective actions are closed on time. - Support P&C in ensuring new hire and PIT safety training completion is at or above 95% for all associates and departments; ensure onboarding safety training is completed before a new hire’s first shift. - Conduct monthly safety audits, score results, and track open items to closure with continuous improvement quarter-over-quarter. - Maintain and regularly practice emergency response plans, evacuation procedures, and first aid resources across all shifts. - Actively manage workers’ compensation claims, utilize modified duty programs, ensure timely reporting, and drive cost reduction. What experiences will help you in this role: - 3+ years of safety or EHS experience, ideally in a production, warehouse, distribution center, or e-fulfillment environment. - Formal or extensive regulatory experience with responsibility for OSHA 300 logs, complaints, and onsite support. - Experience supporting multi-shift operations, including night or weekend shifts. - Direct, hands-on experience conducting Job Hazard Analyses (JHAs), safety audits, incident investigations, and root cause analyses. - Proven ability to independently own and execute integrated safety programs without dedicated Safety Supervisor support. - Comfortable maintaining a strong floor presence, spending significant time on the warehouse floor. What you can expect: - Flexible work culture promoting results and time off when needed, including generous vacation policy, paid parental leave, and additional paid time-off benefits. - Recognition programs celebrating accomplishments and impact. - Health and wellness benefits including medical, dental, vision, telehealth, and mental health resources. - Opportunities to give back to the community with paid time off for social impact activities. - Commitment to a diverse and inclusive workplace.

🏢 Summary: The Safety Manager leads and executes comprehensive safety programs within a fulfillment center, driving a proactive safety culture and ensuring full regulatory compliance. This role combines strategic oversight with hands-on floor presence, including audits, investigations, training, and emergency preparedness. The position independently manages safety performance metrics, OSHA recordkeeping, and workers’ compensation processes to maintain audit readiness and reduce incidents. 🗂️ Requirements: 3+ years safety or EHS experience in production, warehouse, distribution, or e-fulfillment environment, Formal or extensive regulatory experience, Experience managing OSHA 300 logs, complaints, and onsite regulatory support, Experience supporting multi-shift operations, Hands-on experience conducting Job Hazard Analyses (JHAs), Experience conducting safety audits, Experience leading incident investigations, Experience performing root cause analyses, Ability to independently own and execute safety programs, Ability to work on-site with significant floor-level presence 📃 Skills: OSHA, EHS, JHA, Auditing, IncidentInvestigation, RootCauseAnalysis, Compliance, WorkersCompensation, SafetyTraining, EmergencyResponse 🏢 Description: The Safety team exists to protect the organization’s most important asset — its people. The Safety Manager drives a proactive safety culture by owning both the strategic oversight and the hands-on, day-to-day execution of safety programs across the fulfillment center. This role maintains a strong floor-level presence, conducting walk-throughs, leading incident investigations, delivering training, and ensuring compliance is actively practiced. In the absence of dedicated Safety Supervisors, the Safety Manager carries out the full breadth of responsibilities required to keep every associate safe and every program audit-ready. How you will achieve success: - Ownership of key ORIR & LTI rates, trending at or below industry benchmarks for warehouse and e-fulfillment operations — owning the data, supporting Operations in determining root causes, and driving corrective and preventative actions to completion. - Ensure every OSHA recordable is documented accurately, investigated thoroughly, and corrective actions are closed on time with Operations engagement. - Support P&C in ensuring new hire and PIT safety training completion is at or above 95% for all associates and departments at all times, with onboarding safety training completed before a new hire’s first shift. - Conduct monthly safety audits, score results, and track open items to closure with consistent quarter-over-quarter improvement. - Maintain and regularly practice emergency response plans, evacuation procedures, and first aid resources across all shifts. - Actively manage workers’ compensation claims, utilize modified duty programs, report claims on time, and drive cost reduction. What experiences will help you in this role: - 3+ years of safety or EHS experience, ideally in a production, warehouse, distribution center, or e-fulfillment environment. - Formal or extensive regulatory experience, including responsibility for OSHA 300 logs, complaints, and onsite support. - Experience supporting multi-shift operations, including night or weekend shifts. - Direct, hands-on experience conducting Job Hazard Analyses (JHAs), safety audits, incident investigations, and root cause analyses. - Proven ability to independently own and execute integrated safety programs without Safety Supervisor support. - Comfortable working as a floor-level presence for a significant portion of each shift. What you can expect: - Flexible work culture that promotes results and encourages time off, including generous vacation policy, paid time-off for wedding week, and paid parental leave. - Recognition programs including milestone gifts, swag store credit, nonprofit donations, and Spotlight Awards. - Affordable medical, dental, and vision plans with nationwide coverage, plus free telehealth and on-demand mental health resources. - Paid time off to give back and make a social impact in the community. - Commitment to a diverse and inclusive workplace and equal opportunity employment.

🏢 Summary: The Safety Manager leads and executes comprehensive safety programs within a fulfillment center, ensuring regulatory compliance and fostering a proactive safety culture. This role combines strategic oversight with hands-on floor presence, including audits, investigations, training, and emergency preparedness. The position is responsible for reducing incident rates, managing OSHA records, and driving continuous safety improvements across multi-shift operations. 🗂️ Requirements: 3+ years of safety or EHS experience, Experience in production, warehouse, distribution center, or e-fulfillment environment, Formal or extensive regulatory experience, Experience managing OSHA 300 logs and regulatory complaints, Hands-on experience with Job Hazard Analyses (JHAs), Experience conducting safety audits and incident investigations, Ability to perform root cause analyses, Experience supporting multi-shift operations, Ability to independently manage and execute safety programs, Ability to conduct floor-level safety oversight and training 📃 Skills: OSHA, EHS, JHA, Auditing, IncidentInvestigation, RootCauseAnalysis, WorkersCompensation, PIT, Compliance, SafetyTraining 🏢 Description: The Safety team exists to protect the organization’s most important asset — its people. The Safety Manager drives a proactive safety culture by owning both the strategic oversight and the hands-on, day-to-day execution of safety programs across the fulfillment center. This role conducts walk-throughs, leads incident investigations, delivers training, and ensures compliance is actively practiced. How you will achieve success: - Ownership of key ORIR & LTI rates, trending at or below industry benchmarks for warehouse and e-fulfillment operations — own the data, support Operations in determining root cause, and drive corrective and preventative actions to completion. - Ensure every OSHA recordable is documented accurately, investigated thoroughly, and corrective actions are closed on time. - Support P&C in ensuring new hire and PIT safety training completion is at or above 95% for all associates and departments — ensure onboarding safety training is completed before a new hire’s first shift. - Conduct, score, and track monthly safety audits to closure — drive quarter-over-quarter improvement. - Maintain and practice emergency response plans, evacuation procedures, and first aid resources across all shifts. - Actively manage workers’ compensation claims — utilize modified duty programs, ensure timely reporting, and reduce costs. What experiences will help you in this role: - 3+ years of safety or EHS experience, ideally in a production, warehouse, distribution center, or e-fulfillment environment. - Formal or extensive regulatory experience, including responsibility for OSHA 300 logs, complaints, and onsite support. - Experience supporting multi-shift operations, including night or weekend shifts. - Direct, hands-on experience conducting Job Hazard Analyses (JHAs), safety audits, incident investigations, and root cause analyses. - Proven ability to independently own and execute integrated safety programs. - Comfortable working as a floor-level presence for a significant portion of each shift. What you can expect: - Flexible work culture with generous vacation policy, paid wedding week leave, and paid parental leave. - Recognition programs, milestone rewards, and opportunities to give back to the community. - Affordable medical, dental, and vision plans with nationwide coverage. - Free telehealth and on-demand mental health resources. - Paid time off to support community involvement. Spreetail is committed to a diverse and inclusive workplace and is an equal opportunity employer.

🏢 Summary: Safety Manager role focused on leading and executing workplace safety programs within a fulfillment center environment. The position is responsible for OSHA compliance, incident investigations, safety audits, training coordination, emergency preparedness, and workers’ compensation management while maintaining a strong floor-level presence. The role supports multi-shift warehouse operations and drives corrective actions to improve safety performance metrics. 🗂️ Requirements: 3+ years of safety or EHS experience, Experience in production, warehouse, distribution center, or e-fulfillment environments, Knowledge of OSHA regulations and regulatory compliance, Experience managing OSHA 300 logs, complaints, and onsite support, Experience supporting multi-shift operations, Experience conducting Job Hazard Analyses (JHAs), Experience performing safety audits, Experience leading incident investigations, Experience conducting root cause analysis, Ability to independently execute safety programs, Ability to work extensively on the warehouse floor 📃 Skills: OSHA, EHS, JHA, Auditing, Investigation, Compliance, Safety, Training, Analytics, Reporting 🏢 Description: Spreetail’s Safety team protects employees by driving a proactive safety culture across fulfillment center operations. The Safety Manager owns both strategic oversight and daily execution of safety programs, maintaining a strong floor presence through audits, investigations, training, and compliance management. How you will achieve success: - Ownership of key ORIR & LTI rates, currently trending at or below industry benchmarks for warehouse and e-fulfillment operations. - Analyze safety data, support Operations teams in determining root causes, and drive corrective and preventative actions to completion. - Ensure every OSHA recordable is documented accurately, investigated thoroughly, and corrective actions are closed on time. - Support P&C in ensuring new hire and PIT safety training completion is at or above 95% for all associates and departments. - Ensure onboarding safety training is completed before a new hire’s first shift on the floor. - Conduct monthly safety audits, score results, and track open items to closure. - Maintain emergency response plans, evacuation procedures, and first aid resources across all shifts. - Manage workers’ compensation claims, modified duty programs, and timely reporting. What experiences will help you in this role: - 3+ years of safety or EHS experience, ideally in a production, warehouse, distribution center, or e-fulfillment environment. - Formal or extensive regulatory experience and exposure. - Responsibility for OSHA 300 logs, complaints, and onsite support. - Experience supporting multi-shift operations, including night or weekend shifts. - Direct, hands-on experience conducting Job Hazard Analyses (JHAs), safety audits, incident investigations, and root cause analyses. - Proven ability to own and execute integrated safety programs independently. - Comfortable working as a floor-level presence with significant time spent on the warehouse floor. What you can expect: - Flexible work culture with generous vacation policy, paid parental leave, and paid time off for major life events. - Recognition programs including milestone rewards and Spotlight Awards. - Medical, dental, and vision plans with telehealth and mental health resources. - Paid time off opportunities to support community involvement. - Inclusive and equal opportunity workplace.

🏢 Summary: Safety Manager role responsible for leading and executing comprehensive safety programs within a fulfillment center, ensuring regulatory compliance, reducing incident rates, and fostering a proactive safety culture through hands-on floor presence and data-driven corrective actions. 🗂️ Requirements: 3+ years of safety or EHS experience, Experience in warehouse, distribution, production, or e-fulfillment environment, Formal regulatory and OSHA experience including 300 logs and complaints, Experience supporting multi-shift operations, Hands-on experience with Job Hazard Analyses (JHAs), Experience conducting safety audits and incident investigations, Ability to perform root cause analysis, Ability to independently manage and execute safety programs, Ability to work on-site with significant floor presence 📃 Skills: OSHA, EHS, JHA, RootCauseAnalysis, SafetyAuditing, IncidentInvestigation, WorkersCompensation, Compliance, EmergencyResponse 🏢 Description: The Safety team exists to protect Spreetail’s most important asset — our people. The Safety Manager drives a proactive safety culture by owning both the strategic oversight and the hands-on, day-to-day execution of safety programs across the fulfillment center. This role is a floor-level presence that conducts walk-throughs, leads incident investigations, delivers training, and ensures compliance is actively practiced. In the absence of dedicated Safety Supervisors, the Safety Manager carries out the full breadth of responsibilities required to keep every associate safe and every program audit-ready. How you will achieve success: - Ownership of key ORIR & LTI rates, currently trending at or below industry benchmarks for warehouse and e-fulfillment operations — own the data, support Operations in determining root cause, and drive corrective and preventative actions to completion. - Ensure every OSHA recordable is documented accurately, investigated thoroughly, and corrective actions are closed on time with Operations engagement. - Support P&C in ensuring new hire and PIT safety training completion is at or above 95% for all associates and departments at all times — onboarding safety training completed before first shift. - Conduct, score, and track monthly safety audits to closure — drive quarter-over-quarter improvement. - Maintain current emergency response plans, evacuation procedures, and first aid resources across all shifts. - Actively manage workers’ compensation claims — utilize modified duty programs, ensure timely reporting, and reduce costs. What experiences will help you in this role: - 3+ years of safety or EHS experience, ideally in a production, warehouse, distribution center, or e-fulfillment environment. - Formal or extensive regulatory experience including responsibility for OSHA 300 logs, complaints, and onsite support. - Experience supporting multi-shift operations, including nights or weekends. - Direct, hands-on experience conducting Job Hazard Analyses (JHAs), safety audits, incident investigations, and root cause analyses. - Proven ability to independently own and execute integrated safety programs without Safety Supervisor support. - Comfortable working primarily on the warehouse floor. What you can expect: - Flexible work culture with generous vacation policy, paid wedding week leave, and paid parental leave. - Recognition programs including milestone rewards and Spotlight Awards. - Affordable medical, dental, and vision plans with nationwide coverage, plus free telehealth and mental health resources. - Paid time off to give back and make a social impact in the community. - Equal opportunity employer committed to diversity and inclusion.

🏢 Summary: Safety Manager role overseeing strategic and hands-on execution of workplace safety programs in a fulfillment center environment. The position focuses on OSHA compliance, incident investigations, safety audits, training completion, and workers’ compensation management while maintaining a strong floor-level presence across multi-shift operations. 🗂️ Requirements: 3+ years of safety or EHS experience, Experience in production, warehouse, distribution center, or e-fulfillment environments, Regulatory compliance experience, Experience managing OSHA 300 logs and complaints, Experience supporting multi-shift operations, Experience conducting Job Hazard Analyses (JHAs), Experience conducting safety audits, Experience leading incident investigations, Experience performing root cause analyses, Ability to independently execute safety programs, Ability to work extensively on the warehouse floor 📃 Skills: OSHA, EHS, JHA, Auditing, Investigation, Compliance, Training, Safety, Workerscompensation 🏢 Description: The Safety team exists to protect Spreetail’s most important asset — our people. The Safety Manager drives a proactive safety culture by owning both the strategic oversight and the hands-on, day-to-day execution of safety programs across the fulfillment center. This role conducts walk-throughs, leads incident investigations, delivers training, and ensures compliance is actively maintained. In the absence of dedicated Safety Supervisors, the Safety Manager carries out the full range of responsibilities required to keep associates safe and programs audit-ready. How you will achieve success: - Ownership of key ORIR & LTI rates, currently trending at or below industry benchmarks for warehouse and e-fulfillment operations. - Support Operations teams in determining root causes and driving corrective and preventative actions to completion. - Ensure every OSHA recordable is documented accurately, investigated thoroughly, and corrective actions are closed on time. - Support P&C in maintaining new hire and PIT safety training completion above 95% for all associates and departments. - Ensure onboarding safety training is completed before a new hire’s first shift on the floor. - Conduct monthly safety audits, track open items to closure, and improve audit results quarter-over-quarter. - Maintain and practice emergency response plans, evacuation procedures, and first aid resources across all shifts. - Manage workers’ compensation claims, modified duty programs, and timely claim reporting while reducing costs. What experiences will help you in this role: - 3+ years of safety or EHS experience, ideally in a production, warehouse, distribution center, or e-fulfillment environment. - Formal or extensive regulatory experience and exposure. - Responsibility for 300 logs, complaints, and onsite support. - Experience supporting multi-shift operations, including night or weekend shifts. - Direct, hands-on experience conducting Job Hazard Analyses (JHAs), safety audits, incident investigations, and root cause analyses. - Proven ability to independently own and execute integrated safety programs. - Comfortable working extensively on the warehouse floor. What you can expect from us: - Flexible work culture with generous vacation policy, paid wedding week leave, paid parental leave, and family support. - Employee recognition through milestone rewards, swag credits, nonprofit donations, and Spotlight Awards. - Affordable medical, dental, and vision plans with telehealth and mental health resources. - Paid time off to support community involvement and social impact initiatives. Spreetail is committed to a diverse and inclusive workplace and is an equal opportunity employer.

🏢 Summary: The Safety Manager leads and executes comprehensive safety programs within a fulfillment center, ensuring regulatory compliance and fostering a proactive safety culture. This role combines strategic oversight with hands-on floor presence, including audits, incident investigations, training, and emergency preparedness. The position independently owns safety metrics, OSHA compliance, and continuous improvement initiatives across multi-shift operations. 🗂️ Requirements: 3+ years of safety or EHS experience in production, warehouse, distribution, or e-fulfillment environment, Formal or extensive regulatory experience including OSHA compliance and 300 logs management, Experience supporting multi-shift operations including nights or weekends, Hands-on experience conducting Job Hazard Analyses (JHAs), Experience performing safety audits and incident investigations, Experience conducting root cause analyses, Ability to independently manage and execute integrated safety programs, Experience managing workers’ compensation claims and modified duty programs 📃 Skills: OSHA, EHS, JHA, ORIR, LTI, RootCauseAnalysis, IncidentInvestigation, SafetyAuditing, WorkersCompensation, PIT, EmergencyResponse, Compliance 🏢 Description: The Safety team exists to protect Spreetail’s most important asset — our people. The Safety Manager drives a proactive safety culture by owning both the strategic oversight and the hands-on, day-to-day execution of safety programs across the fulfillment center. This role is a floor-level presence that conducts walk-throughs, leads incident investigations, delivers training, and ensures compliance is lived, not just documented. In the absence of dedicated Safety Supervisors, the Safety Manager personally carries out the full breadth of responsibilities required to keep every associate safe and every program audit-ready. How you will achieve success: - Ownership of key ORIR & LTI rates, currently trending at or below industry benchmarks for warehouse and e-fulfillment operations — owning the data, supporting an integrated Operations team in determining root cause, and driving corrective and preventative actions to completion. - Ensure every OSHA recordable is documented accurately, investigated thoroughly, and corrective actions are closed on time with Operations support and engagement. - Support P&C in ensuring new hire and PIT safety training completion is at or above 95% for all associates and departments at all times — onboarding safety training must be completed before a new hire’s first shift on the floor. - Conduct monthly safety audits, score results, and track open items to closure — with results consistently improving quarter-over-quarter. - Maintain emergency response plans, evacuation procedures, and first aid resources so they are current, posted, and practiced regularly across all shifts. - Actively manage workers’ compensation claims — utilize modified duty programs, report claims on time, and drive costs downward. What experiences will help you in this role: - 3+ years of safety or EHS experience, ideally in a production, warehouse, distribution center, or e-fulfillment environment. - Formal or extensive regulatory experience with responsibility for 300 logs, complaints, and onsite support. - Experience supporting multi-shift operations, including night or weekend shifts. - Direct, hands-on experience conducting Job Hazard Analyses (JHAs), safety audits, incident investigations, and root cause analyses. - Proven ability to own and execute integrated safety programs independently without Safety Supervisor support. - Comfortable working as a floor-level presence, spending a significant portion of each shift on the warehouse floor. What you can expect: - Flexible work culture focused on results, generous vacation policy, paid time off for wedding week, paid parental leave, and support for growing families. - Recognition for accomplishments through milestone rewards and Spotlight Awards. - Health and wellness benefits including medical, dental, and vision plans, free telehealth, and on-demand mental health resources. - Paid time off to give back and make a social impact in the community. Spreetail is committed to a diverse and inclusive workplace and is an equal opportunity employer.

🏢 Summary: Operational Learning and Development Manager embedded in a fulfillment center to lead safety culture, onboarding quality, and training programs that directly impact warehouse efficiency, compliance, and retention. The role owns SOP development, regional training audits, and supports facility launches and high-need deployments. Requires hands-on operational leadership with strong experience in high-volume fulfillment or distribution environments. 🗂️ Requirements: Multiple years experience in high-volume fulfillment, manufacturing, or distribution, 3+ years leadership experience developing frontline associates and supervisors, Proven experience building and sustaining safety-first cultures, Hands-on experience building or managing training and onboarding programs in operational environments, Experience improving retention and engagement in warehouse settings, Experience working across multiple sites or functions, Ability to document operational processes into clear SOPs and training materials, Strong problem-solving and analytical skills, Willingness to travel minimum 25% regionally and deploy to critical-need facilities 📃 Skills: SOP, Onboarding, Training, Safety, Compliance, Auditing, Analytics, ProcessDocumentation, Fulfillment, Distribution, Manufacturing, Ecommerce 🏢 Description: Spreetail is looking for an operational Learning and Development Manager whose core mission is to ensure teams are safe, highly skilled, and built to stay. This is a hands-on role embedded on the fulfillment center floor, owning end-to-end onboarding and safety culture for the facility. The role connects training quality directly to warehouse efficiency, accident reduction, and associate retention. How you will achieve success: Make Safety the Standard: - Build and sustain a safety-first culture at your home FC and across every site in your regional assignment - Lead safety training, conduct walk-throughs, reinforce safe behaviors, and drive near-miss reporting culture Own Onboarding Quality: - Design, deliver, and continuously improve the onboarding experience at your home FC - Ensure every new associate and leader is prepared for success Build and Maintain the Training Library: - Develop, document, and own training programs, SOPs, and job instructions that define the operating model - Ensure materials are accurate, accessible, and actively used Drive Compliance Across Your Region: - Audit training completion and safety compliance at home and assigned regional FCs - Identify gaps, build corrective plans, track completion, and hold sites accountable - Travel within region a minimum of 25% Build a Culture That Retains People: - Develop and execute retention programs through development, recognition, and engagement - Use onboarding quality and learning culture as primary retention levers Connect Learning to Operational Performance: - Partner with site leadership to identify execution gaps linked to training - Build targeted interventions to improve efficiency, quality, and cost - Measure impact of training initiatives Deploy When the Network Needs You: - Provide direct operational support during high onboarding volume or critical initiatives - Join Away Team deployments regardless of home FC Support Facility Launches: - Stand up training infrastructure, onboarding programs, and safety culture for new fulfillment centers What experiences will help you in this role: - Multiple years of progressive experience in high-volume fulfillment, manufacturing, or distribution; e-commerce expertise preferred - 3+ years in leadership developing frontline associates and supervisors - Proven track record building safety-first cultures - Hands-on experience building or managing training programs and onboarding curriculum in operational environments - Demonstrated ability to improve retention and engagement in high-velocity warehouse environments - Experience working across multiple sites or functions and building trust quickly - Strong ability to document complex operational processes into clear SOPs and training materials - Strong problem-solving and analytical skills - Willingness to travel at least 25% within assigned region and deploy to critical-need facilities What you can expect: - Flexible work culture with generous vacation policy, paid wedding week leave, and paid parental leave - Recognition programs including milestone gifts and awards - Medical, dental, and vision plans with nationwide coverage - Free telehealth and on-demand mental health resources - Paid time off to give back to the community

🏢 Summary: Customer Success Manager role focused on leading a CSR team, managing customer experience, and overseeing billing and invoicing operations in a high-volume trades call center environment. The position involves improving customer service KPIs, resolving disputes, and collaborating with service and sales teams to ensure seamless customer support. Offers hourly pay, benefits, and growth opportunities within a growing business. 🗂️ Requirements: 3+ years experience in a trades call center, Experience with dock, gate, and overhead door services preferred, 2+ years experience with ServiceTitan preferred, Ability to lead and train CSR teams, Experience managing billing and invoicing processes, Comfortable handling high-volume inbound calls, Strong organizational skills and attention to detail, Ability to monitor and improve call center KPIs 📃 Skills: ServiceTitan, Billing, Invoicing, KPIs, CallCenter, CustomerService, CRM, Collections 🏢 Description: Customer Success Manager Job Description POSITION SUMMARY The Customer Success Manager is responsible for the customer experience and journey, from first contact to billing and invoicing. The CSM leads the Customer Service Representative (CSR) team, ensures prompt and accurate billing and invoicing, and meets all customer service KPIs. This person will work closely with the service and sales team to ensure a seamless customer experience with the business. WHAT YOU'LL DO - Lead a team of CSRs (in-person and virtual) to answer all inbound customer inquiries, training them to respond with a high level of accuracy and speed. - Oversee customer billing & invoicing, ensuring prompt billing and collection of customer receivables in accordance with the established payment guidelines. - Lead by example, which includes working alongside your team, personally answering calls and demonstrating success in all duties of your team as needed. - Monitor all call center key performance indicators (KPIs) and develop training/implementation strategies to improve those KPIs to best-in-class. - Advise the General Manager on marketing campaign performance with specific recommendations for improvement. - Resolve customer disputes in accordance with pre-established guidelines. - Transform and lead a best-in-class dock/gate/door call center. WHAT WE'RE LOOKING FOR - Compassionate leader with a servant attitude and mindset. - Player-coach mentality with willingness to lead by example. - Strong communication skills in person and over the phone. - Comfortable with high-volume inbound calls and wide-ranging product offerings. - 3+ years' experience operating in a trades call center, preferably with dock, gate, and overhead door experience. - Strong bias for action with problem-solving abilities. - Collaborative team-player mindset. - Growth mindset and commitment to continuous improvement. - Strong preference for 2+ years' experience in ServiceTitan. - Clear organizational skills and attention to detail in customer management. WHAT WE OFFER - $25-$35 per hour - Supportive management team with opportunities for internal advancement - Medical, dental, vision, and life insurance - 401(k) with company match - Paid time off and holidays - Excellent work environment in a small but growing business.

🏢 Summary: Sales Manager role focused on leading and developing an enterprise account executive team, driving inbound and outbound sales growth, and managing sales operations and CRM processes. The position involves coaching sales teams, coordinating with operations and marketing, and using data-driven reporting to exceed revenue goals in a manufacturing-focused environment. 🗂️ Requirements: Bachelor's degree in business or related field or equivalent experience, 6+ years of sales experience, 2+ years of management or team lead experience, Experience with inside sales and new business development, Experience implementing outbound sales strategies, Ability to articulate value propositions and ROI, Experience leading and developing sales teams, Ability to work in office 3 days per week, Ability to travel as needed 📃 Skills: Salesforce, CRM, Sales, Forecasting, Manufacturing, ROI 🏢 Description: The Sales Manager is responsible for supervising and organizing the enterprise accounts team. This role focuses on managing organizational sales by developing business plans, exceeding sales goals, coordinating with marketing on lead generation, and overseeing the performance and development of the sales team. How You'll Contribute: - Build and manage a high-performing Account Executive team focused on inbound sales motion and growth of existing accounts - Recruit, hire, train, and develop team members to consistently exceed sales goals - Coordinate with sales and operations teams to support deal execution and optimize sales processes - Monitor employee productivity and motivate the team to achieve daily and monthly targets - Implement best practices in sales pipeline management - Ensure accurate and complete information is maintained in Salesforce CRM - Use CRM tools to manage and analyze sales activities and pipeline health - Supervise the team according to company policies and procedures - Conduct interviews, onboarding, and staff hiring activities - Provide ongoing coaching, training, and development to improve product knowledge and sales performance - Report sales metrics, opportunities, and risks to senior management - Use data-driven insights to forecast revenue and identify improvement areas - Develop an understanding of ideal customers and tailor sales strategies to improve customer engagement What You'll Bring: - Bachelor's degree in business or related field, or equivalent experience - 6+ years of sales experience - 2+ years of management or team lead experience - Proven experience in inside sales and new business development - Experience implementing aggressive outbound sales strategies - Knowledge of technical sales and manufacturing preferred - Ability to communicate value propositions and ROI effectively - Strong customer service and relationship-building skills - Ability to train, develop, and lead a successful sales team - Ability to work in the office 3 days per week and travel as needed Compensation and Benefits: - Base salary range: $125,000–130,000 annually plus commission - 401(k) match - Medical, dental, and vision insurance - Life and disability insurance - Paid time off including vacation, sick leave, holidays, maternity, and bonding leave - Employee assistance and wellbeing resources Additional Information: - Equal opportunity employer - Participation in E-Verify for U.S.-based roles