Operations Manager ABA

🏢 Summary: The role involves overseeing daily center operations and managing regional scheduling to ensure efficient staffing, compliance, and high-quality service delivery. The Operations Manager coordinates cross-functional teams, optimizes scheduling processes, monitors KPIs, and maintains operational systems to support performance and growth. This fully on-site position requires strong leadership, scheduling expertise, and proficiency with operational platforms such as CentralReach and Google Workspace. 🗂️ Requirements: 2+ years experience in operations, scheduling, or team management, Leadership or supervisory experience, Experience managing schedules and staffing coordination, Proficiency with Google Workspace or similar software, Proficiency with scheduling or operational systems (CentralReach preferred), Ability to maintain accurate data and documentation, Knowledge of HIPAA and compliance standards, Bachelor’s degree in business, healthcare, psychology, education, or related field preferred, Ability to work fully on-site Monday–Friday, 40 hours per week 📃 Skills: CentralReach, GoogleWorkspace, Scheduling, WorkforcePlanning, DataTracking, Reporting, Payroll, Billing, Timekeeping, HIPAA 🏢 Description: The Operations Manager is responsible for overseeing the daily operations of the Bardstown Area while managing all regional scheduling functions. This role ensures the center operates efficiently, maintains compliance standards, and delivers a high-quality experience for both staff and families. This position serves as a cross-functional operational leader supporting clinical, recruiting, and leadership teams. The role is responsible for aligning staffing, scheduling, and operational processes to support strong performance, minimize service disruption, and drive key business metrics. This role may evolve over time based on business needs and may support additional operational initiatives as assigned. Quick Facts Pay Rate: $50,000—$55,000 USD Fully on-site role, Monday–Friday, 40 hours per week Hours typically range from 8:00 AM to 7:00 PM; flexibility required based on operational needs Primary Functions Include: Center Operations (COS) - Oversee daily operations of the center, ensuring a safe, organized, and high-quality environment - Serve as the primary point of contact for families for non-clinical needs and general communication - Maintain facility operations including supplies, vendor coordination, and overall center upkeep - Ensure compliance with safety protocols, building procedures, and authorized access requirements - Support intake logistics, including assessment scheduling and onboarding coordination Scheduling & Learner Coordination - Own all regional scheduling, including building and maintaining staff and learner schedules - Manage real-time scheduling adjustments including callouts, cancellations, and reroutes - Support schedule optimization by coordinating make-ups and minimizing lost hours - Develop schedule proposals and support alignment between staff availability and learner needs - Partner with clinical and recruiting teams to ensure timely staffing and learner placement - Monitor scheduling trends and proactively address gaps and cancellation impact Staff Supervision & Support - Supervise BTs, RBTs, and center-based staff across onboarding, development, and retention - Monitor staff attendance, availability, and time-off requests - Support coverage planning and resolution of staffing gaps - Partner with clinical leadership on staff performance and training coordination - Promote a positive team environment focused on accountability and engagement Administrative & Operational Support - Maintain accurate and up-to-date data within CentralReach and other operational systems - Support payroll, billing, timekeeping, and documentation processes to ensure accuracy and compliance - Assist with onboarding and offboarding coordination and employee documentation - Manage center-related expenses, supplies, and purchasing needs - Ensure compliance with company policies and applicable labor laws Operational Performance & KPI Management - Monitor key performance metrics, including utilization, cancellations, and scheduling efficiency - Track and follow up on scheduling gaps, unconverted appointments, and lost service hours - Maintain scheduling tools, trackers, and reporting systems to support operations - Identify and implement process improvements to increase efficiency and performance Data Tracking & Reporting - Track and report on staffing needs, scheduling gaps, and utilization trends - Monitor intake pipeline and learner launch progress - Prepare and maintain operational reports to support leadership decision-making Collaboration & Communication - Serve as the primary scheduling and operations point of contact for the region - Manage and respond to the scheduling inbox in a timely and professional manner - Partner with clinical, recruiting, HR, and leadership teams to align staffing and operations - Participate in leadership meetings and support execution of operational priorities New Learner & Growth Support - Coordinate initial schedules for new learners in alignment with staffing and scheduling expectations - Partner with recruiting to support timely staffing for new cases - Support center growth initiatives, tours, and operational readiness - Assist with planning and support for new center launches as needed Qualifications Skills/Abilities - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment - Excellent communication skills – in person, by phone, and in writing - Strong interpersonal and leadership skills with the ability to supervise and support team members - Ability to problem-solve quickly and make sound operational decisions - Strong attention to detail and ability to maintain accurate data and documentation - Ability to manage scheduling complexities and adapt to real-time operational changes - Ability to act with professionalism, accountability, and sound judgment - Proficient with Google Workspace or related software - Proficiency with or the ability to quickly learn scheduling and operational systems (CentralReach preferred) - Knowledge of HIPAA and operational compliance standards preferred Education & Experience Requirements - Bachelor's degree in business, healthcare, psychology, education, or related field preferred - 2+ years of experience in operations, scheduling, or team management (ABA or healthcare preferred) - Leadership or supervisory experience required - Experience managing schedules, staffing coordination, or workforce planning strongly preferred - Experience with CentralReach or similar systems a plus - Strong organizational and time management skills with the ability to manage competing priorities - Excellent communication and interpersonal skills - Ability to handle sensitive or confidential information with discretion Physical Requirements - The ability to sit and stand for extended periods throughout the workday - The ability to walk and move throughout the center environment as needed - The ability to lift at least 25 lbs - The ability to operate a computer and office equipment consistently throughout the workday

🏢 Summary: The State Director leads statewide ABA operations, owning P&L performance, growth, staffing stability, and operational efficiency while partnering with clinical leadership to ensure compliant, high-quality service delivery. The role focuses on scaling multi-region operations, optimizing scheduling and utilization, driving referral growth, and maintaining regulatory compliance. It requires strong ABA operations experience and the ability to manage performance, expansion, and cross-functional teams in a growth-oriented environment. 🗂️ Requirements: 2–5 years experience in ABA operations, Experience managing multi-site or multi-region operations, Experience overseeing P&L, budgeting, or financial performance, Experience managing and coaching teams of 10+ staff, Experience with KPI definition, performance tracking, and data-driven decision-making, Experience in staffing, workforce planning, and operational optimization, Experience in referral growth, outreach, or sales strategy, Experience in conflict resolution and performance management, Familiarity with healthcare or regulated environments, Ability to reside in-state or travel monthly as required 📃 Skills: ABA, P&L, KPIs, Forecasting, Budgeting, Scheduling, Utilization, Staffing, Compliance, Credentialing, Auditing, DataAnalysis, PerformanceManagement, OperationsManagement 🏢 Description: The State Director is the operational and business leader responsible for all Sunrise ABA performance within their assigned state. This role owns state-level growth, P&L, discipline, operational and scheduling optimization, intake pipelines, staffing stability, and regional performance. The State Director partners closely with Clinical Leadership (BCBA Leads) to ensure delivery of high-quality, compliant ABA services while scaling efficiently and profitably. This position requires experience in the ABA field. This role is geared toward a strategic operator who can drive strong results, create structure, support leaders, and elevate performance across multiple regions within the state. Key Responsibilities Own overall state-level P&L, margin performance, and billable hour growth. Lead and manage ROSS team members and support them in hitting weekly, monthly, and quarterly performance targets. Drive operational efficiency: scheduling performance, utilization, staffing ratios, and cost-per-billable-hour. Ensure strong communication and execution of systems, expectations, and processes across all regions. Growth & Market Expansion Oversee all referral growth and outreach efforts within the state. Partner with Outreach/Intake teams to increase inquiry conversion rates and maintain strong relationships with referral sources. Identify and execute expansion opportunities: new regions, new centers, new partnerships. Support payor relationships, state-specific requirements, and contracting needs as the company scales. Staffing & People Operations Drive staffing stability across BTs, BCBAs, and intake/support roles. Forecast hiring needs based on caseload demand and growth goals. Partner with Talent Acquisition leadership to ensure hiring velocity supports expansion. Support Regional Managers in coaching, performance management, and culture execution. Clinical Partnership Work closely with State Clinical Leads/BCBA Leads (clinical leadership does not report to this role clinically). Ensure operational support is in place for clinical quality, supervision, and staff development. Coordinate staffing, scheduling, caseload balancing, and service delivery to ensure families receive consistent, high-quality care. Compliance & Quality Ensure state compliance with licensing requirements, employee credentialing, audits, and documentation standards. Support consistent rollout of policies, updates, and quality-improvement initiatives. Maintain oversight of service authorization processes, intake timelines, and ongoing operational compliance. Qualifications Must have 2–5 years experience in ABA operations. Leadership Qualifications Communicates clearly, professionally, and effectively with team members, leadership, and external partners. Leads with a calm, solutions-oriented approach to people and problems. Serves as a conflict resolver, addressing concerns early and de-escalating situations. Thinks critically before acting, considering outcomes and risks. Models leadership aligned with core values and culture, setting clear expectations and accountability. Acts as a self-starter, identifying problems and developing sustainable solutions. Performs well under pressure while meeting deadlines. Demonstrates a growth-minded approach to leadership and development. Role Qualifications Demonstrated experience managing departments, programs, or large-scale projects with a strong business and operational mindset. Proven experience leading and scaling multi-site or multi-region operations, including oversight of performance, staffing, and operational systems. Experience managing and supporting teams of 10+ interdepartmental team members. Strong background in employee conflict resolution and performance management. Experience in marketing, outreach, or sales strategy, including referral growth and partnership development. Proven ability to define KPIs, develop tracking systems, and drive teams to meet goals. Demonstrated strength in data analysis and operational decision-making. Experience managing budgets, forecasting, and P&L-related performance preferred. Familiarity with healthcare, behavioral health, or other regulated environments preferred. Ability to manage competing priorities in a fast-paced, growth-oriented organization. Must reside in the state of the role and/or be able to travel monthly if required. Salary $90,000—$120,000 USD

🏢 Summary: The Regional Director of Operations leads multi-market clinic operations in New York and New Jersey, overseeing performance, profitability, and strategic execution across outpatient healthcare settings. This role drives KPI-based performance improvements, manages P&L responsibility, and ensures operational excellence, compliance, and team development. The position requires extensive experience managing multiple clinics and healthcare operations in a fast-paced environment. 🗂️ Requirements: Bachelor's degree in Business or related field, 6+ years managing P&L in a healthcare delivery setting, Experience managing multiple clinics and markets in healthcare, Knowledge of clinical operations, revenue cycle, HR, EHRs, federal regulations and compliance, Experience in outpatient surgery centers, Ability to establish and manage KPIs, Proficiency in MS Office, Residence in New York or New Jersey 📃 Skills: P&L, KPIs, EHR, EMR, MSOffice, eClinicalWorks, NextGen, Allscripts, Anthem, HIPAA 🏢 Description: The Regional Director of Operations works under the supervision of the VP of Operations on the management of daily operations and profitability. This position is a multi-faceted, highly visible leadership role over managers and operations in an assigned region, requiring sound leadership in the development and execution of strategy over clinic operations. The RDO is responsible for identifying problem areas and directing managers and their teams to improve and achieve overall company goals. This opportunity oversees the New York and New Jersey market. Must live within either of those states. About the Role Operational leadership over a group of markets in more than one region, analyzing clinic outcomes and KPIs and removing production constraints. Work with each market leader to set operational goals and quality metrics that can be measured and evaluated to drive performance and efficiencies. Establish and utilize KPIs to improve performance by promoting a metrics-driven culture and collaborative partnerships with colleagues and outside providers. Build, coach, and mentor market managers in the assigned region. Travel to designated locations is required on a relatively frequent basis. Oversight of recruitment, staffing, compensation, training, reporting, retention, performance management and terminations. Administrative approvals of job requisitions, offer letters, compensation increases, expense reports, PTO, and purchase requests. Identify key strategic issues facing clinic operations and craft impactful solutions, including organizing cross-functional teams and managing timely analysis with predetermined milestones. Ongoing evaluation of clinic operations structure, ensuring policies and procedures are intact. Develop strategic recommendations to support patient experience and improvement initiatives, including innovative approaches for measuring and reporting unit-level performance. Develop, distribute, and evaluate Standard Operating Procedures to create consistency, efficiency, and improved productivity. Collaborate closely with leadership to drive performance of key business lines. Provide leadership and P&L ownership over the market and collaborate with clinical and operational leaders to implement and manage business operations. Work closely with key stakeholders and corporate department leaders. Meet with internal and/or external stakeholders to facilitate team and business priorities. Demonstrate behaviors consistent with core values and standards of conduct. Maintain confidentiality and security of Protected Health Information (PHI) in accordance with HIPAA and applicable laws and regulations. Perform other related duties as assigned. Qualifications Bachelor's degree in business or related field. Surgical clinical experience preferred. 6+ years of experience managing a P&L within a healthcare delivery setting. Experience managing multiple clinics and markets within a healthcare setting is required; strong focus in outpatient surgery centers preferred. Working knowledge of clinical operations, revenue cycle, human resources, EHRs, federal regulations and compliance. Expert organizational and leadership skills. Demonstrated metrics-driven approach and ability to establish and utilize KPIs. Ability to articulate key levers influencing cost center performance. Strong strategic thinking, analytical ability, and business acumen. Strong interpersonal, verbal, and written communication skills. Proficiency in MS Office. Experience working with EMRs such as eClinicalWorks, Anthem, NextGen, and/or Allscripts is a plus. Flexibility and adaptability in a fast-paced, high-growth organization. Compensation Total compensation is based on experience and may include base salary, bonuses, and other incentive pay. Compensation: $150,000—$170,000 USD.

🏢 Summary: Onsite Operations Coordinator role supporting daily terminal and delivery operations in a fast-paced logistics environment. The position focuses on driver coordination, dispatch management, KPI tracking, and ensuring on-time pickup and delivery performance. This weekday role requires strong Excel skills, operational support experience, and real-time problem-solving abilities. 🗂️ Requirements: Experience in customer support and customer satisfaction, Intermediate to advanced Microsoft Excel knowledge, Strong analytical and problem-solving skills, Ability to adapt to new tools, systems, and processes, Ability to work in a fast-paced environment with shifting priorities, Strong written and verbal communication skills, Ability to prioritize tasks with urgency 📃 Skills: Excel, Dispatch, Logistics, KPI, POD, Reporting, DataAnalysis 🏢 Description: About the Role Support daily terminal and delivery operations in a fast-paced environment. Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams. Ensure smooth dock launches and high levels of on-time pickup and delivery performance. Provide consistent, high-quality customer and driver support. This role is onsite and aligned to standard weekday business hours. What You'll Do Provide high-level customer service and operational support. Support drivers and serve as a primary point of contact during daily operations. Coordinate with dock supervisors to ensure successful daily dock launches. Lead and coordinate drivers to maintain on-time pickup and delivery performance. Maintain accurate driver records, including times, routes, and special handling instructions. Manage KPIs, open job reports, and daily POD reconciliation. Oversee pickup dispatch management, including B2B and B2C assignments. Support key customer accounts and provide ETAs as requested. Manually build jobs when required and input rate adjustments. Track and trace shipments to ensure service expectations are met. Provide ad-hoc delivery and pickup coverage as needed. Attend weekly operations meetings and support continuous improvement initiatives. What We're Looking For Required Qualifications Strong written and verbal communication skills. Demonstrated experience in customer support and customer satisfaction. Ability to think on your feet and problem-solve in real time. Ability to learn quickly and adapt to new tools, systems, and processes. Intermediate to advanced working knowledge of Microsoft Excel. Strong analytical, organizational, and problem-solving skills. Comfort working in a fast-paced environment with shifting priorities. Ability to prioritize tasks and operate with a strong sense of urgency. Preferred Qualifications Previous dispatch, transportation, or logistics experience. Bilingual in Spanish. Benefits & Perks Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans. Company-paid life insurance and short- and long-term disability coverage. Flexible spending accounts and dependent care savings options. Employee Assistance Program with confidential counseling, legal, and financial resources. Wellness programs and benefit advocacy support. Equal Opportunity Employer The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

🏢 Summary: Senior leadership role overseeing and scaling the Operations function for a legal technology platform, managing Operations Managers and driving SLA, quality, compliance, and process improvements. The position focuses on building operational frameworks, metrics, automation standards, and cross-functional collaboration in a high-growth service-delivery environment. Full-time in-person role in Southfield with benefits, bonus eligibility, and leadership responsibility across operational strategy and execution. 🗂️ Requirements: 7+ years of operations experience, 2+ years managing managers, Experience owning and improving function-level KPIs at scale, Strong analytical and structured-thinking skills, Executive-level communication skills, Experience in high-growth, service-delivery, or regulated industries, Bachelor’s degree in Business, Operations, or related field, Availability during normal business hours with flexibility for escalations, Ability to work full-time in-person in Southfield office 📃 Skills: Operations, KPIs, SLA, QA, Compliance, Automation, Reporting, Analytics, Lean, SixSigma 🏢 Description: ABOUT PROOF Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers. ROLE OVERVIEW The Senior Operations Manager runs the Operations function, not a team within it. You manage 3–5 Operations Managers and own the operating model itself: how Operations is structured, what it measures, how it makes decisions, and how it scales. Your job is to make your Managers successful — not to do their jobs. Operations runs predictably through growth, change, and pressure because the system you've built holds it together. COMPETENCY FRAMEWORK Execution & Quality • Function-Level Outcomes: Own SLA, quality, productivity, cost, and retention across all teams. When the function misses, you own the diagnosis and the fix. • Service Model Design: Design the service model (tiering, response standards, escalation) and deliver against it at scale. Serve as operations executive sponsor for enterprise clients; participate in QBRs. • Problem Prioritization: Identify and prioritize the highest-leverage operational problems; kill work that doesn't move the needle. Diagnose systemic issues — capacity, structure, incentives, tooling — and drive multi-quarter solutions. • Anticipation & Prevention: Anticipate second- and third-order effects of change. Drive initiatives that prevent next year's problems, not just fix this quarter's. • Capacity Building: Build capacity without proportional investment. Make deliberate choices about what to build internally vs. source from Product or vendors. • QA Framework Ownership: Own the QA framework across teams: escape rate, audit posture, defect rate, billing accuracy. Set and enforce the standard for what 'good' looks like. • Organizational Resilience: Build an operations function that absorbs growth, M&A, regulatory change, and strategic pivots without breaking SLAs. Model composure under sustained pressure. Technical Expertise • Metrics Framework: Own the Operations metrics framework: what we measure, what 'good' looks like, and what triggers action. Build executive reporting where numbers are right, narrative is honest, and recommendations are specific. • Tool Standards: Set tool fluency standards across teams. Partner with Product on the tool roadmap. Don't tolerate manual workarounds that should be automated. • Compliance Interpretation: Own the compliance interpretation framework; partner with Legal Operations on a defensible standard. Ensure operational adherence to legal, regulatory, and contractual requirements across service of process and court filing. • Server Partnership Model: Own the server partnership model: selection, development, escalation, and retirement. Own the pricing and assignment model at the function level. The function's reputation in the server network is a strategic asset. Communication & Collaboration • Manager Development: Manage 3–5 Operations Managers. Own leadership development, succession planning, manager training, and performance calibration. Make the call on hiring, promotions, PIPs, and terminations. The strength of the Manager bench is the primary measure of this role. • Management Standards: Set the management standard — 1:1s, performance conversations, coaching, team rhythms — and audit adherence. Create an environment where Managers make decisions, take risks, and learn from mistakes without thrashing. • Communications Operating Model: Set the communication operating model across Operations: cadences, escalation paths, written standards, executive reporting. Own the narrative on operational performance — what's working, what isn't, and what you're doing about it. • Cross-Functional Leadership: Own the cross-functional operating model for how Ops works with CS, Sales, Product, Marketplace, and Legal. Bring problems with proposed solutions. Be credible in front of senior leadership, enterprise clients, and the operations floor. • Culture & Visibility: Build a culture where people raise issues without fear. Be available to skip-level reports without undermining Managers. Be visible enough that Specialists know who you are and what you stand for. WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS) • Operations meets or exceeds SLA, quality, and cost targets across all teams, with measurable improvement on at least two • A documented operating rhythm, metrics framework, and escalation model are in place and followed without your active enforcement • At least one Operations Manager is developed to credibly backfill your role on an interim basis • Executive leadership describes Operations as a strategic partner — not a function to be managed • You've identified the next 2–3 structural changes required for the next year of growth and built the plan to get there QUALIFICATIONS • 7+ years of operations experience, including 2+ years managing managers; high-growth, service-delivery, or regulated-industry experience strongly preferred • Demonstrated track record owning function-level KPIs at scale and materially improving them • Proven people leadership experience • Strong analytical and structured-thinking skills • Excellent executive communication skills • Experience in legal services, service of process, regulated operations, or complex service-delivery environments strongly preferred • Bachelor’s degree in Business, Operations, or related field • Advanced degree or Lean/Six Sigma certification is a plus ROLE DETAILS • Full-time, in-person, Southfield office • Must be available during normal business hours, with flexibility for escalations and coverage needs outside of them • Two work-from-home days per month • Health benefits including vision and dental • Flexible time off • Salary range: $120,000–$140,000 depending on experience • Eligible to participate in company bonus plan E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

🏢 Summary: Full-time RN Manager role leading the OneCare Program within a correctional healthcare setting, overseeing chronic disease management, care coordination, and quality improvement initiatives. The position combines clinical practice with supervisory and operational responsibilities, ensuring NCCHC-compliant, patient-centered care. Responsible for staff management, regulatory compliance, and interdisciplinary collaboration to improve patient outcomes. 🗂️ Requirements: Bachelor of Science in Nursing (BSN), Active unrestricted RN license in California, Current BLS/CPR certification, Minimum 3 years clinical RN experience, Minimum 2 years nursing leadership or supervisory experience, Knowledge of NCCHC standards and HIPAA regulations, Experience with chronic disease management programs, Proficiency with EHR systems, Ability to pass facility security clearance 📃 Skills: Nursing, Leadership, NCCHC, HIPAA, EHR, BLS, ACLS, QualityImprovement, CareCoordination, ChronicDiseaseManagement, ClinicalDocumentation, HealthcareCompliance 🏢 Description: OneCare RN Manager - Full Time Compensation: $82/hr Accountable To Health Services Administrator (HSA) Position Summary The OneCare RN Manager provides clinical leadership, operational oversight, and program management for the OneCare Program—Correctional Healthcare Partners' integrated care model focused on chronic disease management, care coordination, and continuity of care for the incarcerated population. This role combines direct nursing accountability with supervisory and administrative responsibilities, ensuring nursing staff deliver high-quality, patient-centered, and NCCHC-compliant care within a correctional healthcare environment. The OneCare RN Manager is responsible for staffing oversight, performance management, quality improvement initiatives, and collaboration with medical, mental health, and custody teams to support positive patient outcomes and operational excellence. Essential Duties and Responsibilities Program Leadership & Oversight - Lead the day-to-day operations of the OneCare Program, ensuring consistent delivery of chronic disease management, care coordination, and transitional care services. - Establish clinical and operational priorities aligned with organizational goals and NCCHC standards. - Monitor program performance metrics, patient outcomes, and quality indicators; provide regular reports and recommendations to leadership. - Drive Continuous Quality Improvement (CQI) initiatives by identifying opportunities for improvement, implementing corrective actions, and measuring outcomes. - Serve as the primary clinical liaison between nursing staff, medical providers, behavioral health staff, custody personnel, and facility leadership. Staff Supervision & Development - Directly supervise Registered Nurses, Licensed Vocational Nurses, and Certified Nursing Assistants assigned to the OneCare Program. - Conduct performance evaluations, provide coaching and mentoring, and address performance concerns in collaboration with Human Resources. - Manage staffing schedules, coverage planning, and overtime utilization in accordance with operational and budgetary requirements. - Participate in recruitment, hiring, onboarding, orientation, and training activities. - Foster a culture of accountability, professionalism, teamwork, and patient-centered care. Clinical Leadership - Maintain an active clinical presence and provide direct patient care when necessary to support staffing and operational needs. - Oversee nursing assessments, care plans, medication administration practices, and treatment implementation. - Ensure clinical documentation within the electronic health record (EHR) is accurate, timely, and compliant with NCCHC standards and organizational requirements. - Support and coordinate responses to medical emergencies, critical incidents, and urgent clinical situations. - Provide clinical guidance and support to nursing staff while promoting evidence-based nursing practice. Compliance & Accreditation - Ensure compliance with NCCHC standards, HIPAA regulations, state nursing practice acts, and all applicable healthcare regulations. - Participate in accreditation surveys, internal audits, and regulatory reviews. - Develop, implement, and monitor corrective action plans when necessary. - Maintain current knowledge of correctional healthcare regulations, accreditation standards, and nursing best practices. Qualifications Education - Bachelor of Science in Nursing (BSN) required. - Master of Science in Nursing (MSN) preferred. Licensure & Certifications - Active, unrestricted Registered Nurse (RN) license in the State of California. - Current BLS/CPR certification required. - ACLS certification preferred. Experience - Minimum three (3) years of clinical Registered Nurse experience required. - Minimum two (2) years of nursing leadership, supervisory, or management experience required. - Correctional healthcare, detention, jail, or prison healthcare experience strongly preferred. - Experience with NCCHC accreditation standards, chronic disease management programs, and quality improvement initiatives preferred. Knowledge, Skills & Abilities - Strong clinical nursing knowledge and leadership capabilities. - Demonstrated ability to supervise, coach, and develop nursing staff. - Knowledge of NCCHC standards, HIPAA requirements, correctional healthcare regulations, and nursing practice standards. - Proficiency with EHR systems, reporting tools, and healthcare technology. - Strong analytical, organizational, and problem-solving skills. - Excellent written and verbal communication abilities. - Ability to effectively manage multiple priorities and make sound decisions in a fast-paced environment. Work Environment - Full-time exempt position. - Primarily Monday through Friday schedule with flexibility required for operational needs, emergencies, audits, accreditation activities, and staffing support. - On-site position within a secure correctional facility. - Must successfully complete all required facility security clearances and training prior to employment. Physical Demands - Ability to move throughout a secure correctional facility, including restricted areas. - Ability to stand and walk for extended periods during clinical rounds and emergency response situations. - Ability to operate computers, EHR systems, and standard clinical equipment. - Ability to respond rapidly to medical emergencies throughout the facility. - Ability to review and process detailed clinical, operational, and regulatory documentation. - Ability to communicate effectively and maintain composure in high-stress situations. Work Location: In Person

🏢 Summary: Full-time RN Manager role leading the OneCare Program within a correctional healthcare setting, overseeing chronic disease management, care coordination, and quality improvement initiatives. The position combines clinical leadership with operational and supervisory responsibilities to ensure NCCHC-compliant, patient-centered care. The role requires active nursing practice, staff management, and collaboration across multidisciplinary teams. 🗂️ Requirements: Bachelor of Science in Nursing (BSN), Active, unrestricted RN license in California, Current BLS/CPR certification, Minimum 3 years clinical RN experience, Minimum 2 years nursing leadership or management experience, Knowledge of NCCHC standards and HIPAA regulations, Proficiency with EHR systems, Ability to obtain facility security clearance 📃 Skills: Nursing, EHR, NCCHC, HIPAA, BLS, ACLS, QualityImprovement, CareCoordination, ChronicDiseaseManagement, ClinicalDocumentation, PerformanceManagement, HealthcareRegulations 🏢 Description: OneCare RN Manager - Full Time Compensation: $82/hr Accountable To Health Services Administrator (HSA) Position Summary The OneCare RN Manager provides clinical leadership, operational oversight, and program management for the OneCare Program—Correctional Healthcare Partners' integrated care model focused on chronic disease management, care coordination, and continuity of care for the incarcerated population. This role combines direct nursing accountability with supervisory and administrative responsibilities, ensuring nursing staff deliver high-quality, patient-centered, and NCCHC-compliant care within a correctional healthcare environment. The OneCare RN Manager is responsible for staffing oversight, performance management, quality improvement initiatives, and collaboration with medical, mental health, and custody teams to support positive patient outcomes and operational excellence. Essential Duties and Responsibilities Program Leadership & Oversight - Lead the day-to-day operations of the OneCare Program, ensuring consistent delivery of chronic disease management, care coordination, and transitional care services. - Establish clinical and operational priorities aligned with organizational goals and NCCHC standards. - Monitor program performance metrics, patient outcomes, and quality indicators; provide regular reports and recommendations to leadership. - Drive Continuous Quality Improvement (CQI) initiatives by identifying opportunities for improvement, implementing corrective actions, and measuring outcomes. - Serve as the primary clinical liaison between nursing staff, medical providers, behavioral health staff, custody personnel, and facility leadership. Staff Supervision & Development - Directly supervise Registered Nurses, Licensed Vocational Nurses, and Certified Nursing Assistants assigned to the OneCare Program. - Conduct performance evaluations, provide coaching and mentoring, and address performance concerns in collaboration with Human Resources. - Manage staffing schedules, coverage planning, and overtime utilization in accordance with operational and budgetary requirements. - Participate in recruitment, hiring, onboarding, orientation, and training activities. - Foster a culture of accountability, professionalism, teamwork, and patient-centered care. Clinical Leadership - Maintain an active clinical presence and provide direct patient care when necessary to support staffing and operational needs. - Oversee nursing assessments, care plans, medication administration practices, and treatment implementation. - Ensure clinical documentation within the electronic health record (EHR) is accurate, timely, and compliant with NCCHC standards and organizational requirements. - Support and coordinate responses to medical emergencies, critical incidents, and urgent clinical situations. - Provide clinical guidance and support to nursing staff while promoting evidence-based nursing practice. Compliance & Accreditation - Ensure compliance with NCCHC standards, HIPAA regulations, state nursing practice acts, and all applicable healthcare regulations. - Participate in accreditation surveys, internal audits, and regulatory reviews. - Develop, implement, and monitor corrective action plans when necessary. - Maintain current knowledge of correctional healthcare regulations, accreditation standards, and nursing best practices. Qualifications Education - Bachelor of Science in Nursing (BSN) required. - Master of Science in Nursing (MSN) preferred. Licensure & Certifications - Active, unrestricted Registered Nurse (RN) license in the State of California. - Current BLS/CPR certification required. - ACLS certification preferred. Experience - Minimum three (3) years of clinical Registered Nurse experience required. - Minimum two (2) years of nursing leadership, supervisory, or management experience required. - Correctional healthcare, detention, jail, or prison healthcare experience strongly preferred. - Experience with NCCHC accreditation standards, chronic disease management programs, and quality improvement initiatives preferred. Knowledge, Skills & Abilities - Strong clinical nursing knowledge and leadership capabilities. - Demonstrated ability to supervise, coach, and develop nursing staff. - Knowledge of NCCHC standards, HIPAA requirements, correctional healthcare regulations, and nursing practice standards. - Proficiency with EHR systems, reporting tools, and healthcare technology. - Strong analytical, organizational, and problem-solving skills. - Excellent written and verbal communication abilities. - Ability to effectively manage multiple priorities and make sound decisions in a fast-paced environment. Work Environment - Full-time exempt position. - Primarily Monday through Friday schedule with flexibility required for operational needs, emergencies, audits, accreditation activities, and staffing support. - On-site position within a secure correctional facility. - Must successfully complete all required facility security clearances and training prior to employment. Physical Demands - Ability to move throughout a secure correctional facility, including restricted areas. - Ability to stand and walk for extended periods during clinical rounds and emergency response situations. - Ability to operate computers, EHR systems, and standard clinical equipment. - Ability to respond rapidly to medical emergencies throughout the facility. - Ability to review and process detailed clinical, operational, and regulatory documentation. - Ability to communicate effectively and maintain composure in high-stress situations. Work Location: In Person