Manager, Web Program Management

🏢 Summary: Project Manager role responsible for leading end-to-end delivery of mission-critical data center and infrastructure construction projects. The position oversees planning, budgeting, scheduling, cross-functional coordination, client communication, and risk management to ensure on-time and on-budget execution. It requires strong technical knowledge of MEP systems and proficiency with project management tools in complex, multi-discipline environments. 🗂️ Requirements: Bachelor's degree in Engineering, Construction Management, Architecture, or related field or equivalent experience, 5+ years of project management experience in mission-critical, data center, or large-scale infrastructure construction, Strong knowledge of mechanical, electrical, structural, and commissioning systems, Proven experience delivering complex, multi-discipline projects on time and within budget, Proficiency with project management software, Proficiency with standard business tools, Willingness to travel to project sites, Commitment to safety, quality, and regulatory compliance 📃 Skills: HVAC, Power, Cooling, Controls, MSProject, Primavera, Excel, PowerPoint, Commissioning, Construction, MEP, Budgeting, Scheduling, Procurement 🏢 Description: Summary / Objective The Project Manager is responsible for leading the successful delivery of complex mission-critical projects from start to finish. This role oversees all aspects of project execution — including planning, scheduling, budgeting, team coordination, client communication, and risk mitigation — to ensure on-time, on-budget, and high-quality outcomes. Project Managers are hands-on leaders and strategic thinkers. They act as the primary liaison between clients, internal teams, and subcontractors while driving execution across mechanical, electrical, structural, and commissioning scopes. This is a pivotal role for someone who thrives on building strong teams, solving complex challenges, and delivering results in a fast-paced, high-impact environment. Essential Functions Project Planning & Execution - Lead end-to-end project delivery for mission-critical infrastructure, data center builds, and specialty construction projects. - Develop comprehensive project plans, schedules, budgets, and resource allocations. - Define project scope, goals, and deliverables in alignment with client requirements and company objectives. - Ensure all work is performed in compliance with specifications, codes, safety standards, and quality expectations. - Manage project closeout activities including punch list completion, turnover documentation, commissioning support, and lessons-learned reviews. Team Leadership & Collaboration - Coordinate cross-functional project teams including mechanical, electrical, structural, controls, commissioning, and field operations personnel. - Mentor, coach, and support project engineers, field leads, and other team members to drive performance and professional growth. - Foster a collaborative project environment that emphasizes communication, accountability, and continuous improvement. Client & Stakeholder Management - Serve as the primary point of contact for clients, building trust through proactive communication, transparency, and responsiveness. - Manage expectations, provide regular status updates, and resolve issues to ensure alignment on project goals and outcomes. - Represent the organization in meetings, presentations, and negotiations with clients, partners, and vendors. Risk, Budget & Performance Management - Identify, assess, and mitigate project risks; develop contingency plans to address potential challenges. - Oversee project budgets, monitor financial performance, track cost forecasts, and report on variances. - Manage procurement activities, vendor negotiations, contracts, and change orders in coordination with internal stakeholders. - Conduct regular site visits to monitor progress and ensure adherence to safety, quality, and schedule. Process Improvement & Reporting - Facilitate project meetings, prepare meeting minutes, and track action items. - Maintain accurate and organized project documentation including drawings, submittals, RFIs, permits, and as-builts. - Contribute to refining project delivery standards, processes, and tools to improve efficiency and consistency across the organization. Required Education and Experience - Bachelor's degree in Engineering, Construction Management, Architecture, or a related field — or equivalent combination of education and experience. - 5+ years of project management experience in mission-critical, data center, or large-scale infrastructure construction. - Strong working knowledge of mechanical, electrical, structural, and commissioning systems (HVAC, power distribution, cooling, controls). - Proven track record of delivering complex, multi-discipline projects on time and within budget. - Proficiency with project management software (MS Project, Primavera, etc.) and standard business tools (Excel, PowerPoint). - Exceptional communication, negotiation, and stakeholder management skills. - Willingness and ability to travel to project sites as needed. - Commitment to safety, quality, and regulatory compliance. Preferred Qualifications - PMP, PMI-ACP, or equivalent project management certification. - Experience in cleared, government, or high-security environments. - Experience leading projects across multiple geographic markets or remote sites. - Familiarity with modular and prefabricated data center systems. - Background in hiring, mentoring, and developing project teams. What We Offer - Competitive compensation and performance-based incentives. - Comprehensive benefits package including medical, dental, vision, and life insurance. - Career growth opportunities in a rapidly expanding company. - Exposure to innovative, cutting-edge projects in AI, HPC, hyperscale, and high-security environments. - Collaborative culture built on innovation, teamwork, and autonomy. Compensation $100,000—$155,000 USD Benefits - Medical, Dental, and Vision Insurance (Cigna). - 401(k) Retirement Plan with company match and profit-sharing opportunities. - Employer-Paid Life Insurance (1x salary). - Short-Term Disability (company paid). - Voluntary benefits including Long-Term Disability, supplemental life insurance, Accident, Critical Illness, and Hospital Indemnity coverage. - Paid Time Off (up to 160 hours annually). - 7 paid holidays plus 1 floating holiday. - Birthday Time Off (8 hours). - Paid Parental Leave (8 weeks maternity, 2 weeks paternity, concurrent with FMLA). - Volunteer Time Off (40 hours annually). - Boot Reimbursement (up to $150 annually). - Tool Reimbursement ($250 annually). - Tuition Reimbursement (up to $5,000 annually).

🏢 Summary: Senior Program Manager role focused on scaling and optimizing deployment operations for autonomous vehicle programs, ensuring seamless coordination from contract signing to live operations. The position drives process design, workflow automation, KPI tracking, and cross-functional alignment across sales, customer success, support, engineering, and product teams. It emphasizes building scalable systems and feedback loops to support growing fleet deployments in a technical, robotics-driven environment. 🗂️ Requirements: 6+ years of program or project management experience in complex technical environments, Bachelor’s degree in Computer Science, Engineering, Business, or related field, Experience scaling complex operational or deployment programs, Experience designing and automating workflows across sales, customer success, or support, Experience working with customer-facing teams in technical product environments, Familiarity with CRM and support platforms, Familiarity with project tracking tools, Strong analytical skills for operational data analysis, Ability to collaborate cross-functionally with engineering and product teams 📃 Skills: HubSpot, Salesforce, Zendesk, Jira, Confluence, CRM, KPI, Automation 🏢 Description: About this role: We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale. This person will build and maintain the systems, workflows, and cross-functional coordination that enable sales, customer success, support, and engineering teams to deliver a consistent, high-quality deployment experience as fleet and customer base grow. A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next. Responsibilities Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation. Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements. Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs. Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments. Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows. Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs. Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement. Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints. Qualifications 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs. Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline. Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context. Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions. Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments. Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence. Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity. Comfortable operating without a playbook, knowing when to establish process and when to move without it. Experience in autonomous systems, robotics, or industrial automation strongly preferred. Benefits & Perks Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge) Life, Short-term and long-term disability insurance (company funds 100% of premiums) Company 401(k) Commuter Benefits Flexible vacation policy Remote or hybrid work opportunities Sabbatical leave opportunity after 5 years with the company Paid Parental Leave Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages Monthly meal and tech allowances for remote employees

🏢 Summary: Program Manager role focused on managing aerospace and high-reliability PCBA manufacturing programs from NPI through production and shipment. The position requires coordination across manufacturing, engineering, quality, and customer teams while ensuring IPC Class 3, AS9100, and compliance requirements are met. The role emphasizes schedule management, risk mitigation, documentation control, and customer communication in a fast-paced electronics manufacturing environment. 🗂️ Requirements: 5+ years in program management, project management, customer account management, or operations leadership in electronics manufacturing, Experience in PCBA manufacturing, EMS, contract manufacturing, aerospace electronics, defense electronics, or high-reliability manufacturing, Knowledge of IPC Class 3 manufacturing standards and inspection requirements, Ability to read customer drawings, BOMs, assembly documentation, and specifications, Experience managing complex BOMs, engineering changes, and production schedules, Ability to manage multiple programs and customer commitments simultaneously, Strong problem-solving and risk management skills, Experience with ERP, MRP, MES, or project management systems, Proficiency with Excel, Proficiency with Outlook, Proficiency with PowerPoint 📃 Skills: PCBA, IPC-A-610, J-STD-001, IPC-A-620, AS9100, ISO9001, ITAR, ERP, MRP, MES, SMT, AOI, AXI, Excel, Outlook, PowerPoint 🏢 Description: About the Role We are seeking an experienced Program Manager to lead customer programs in a high-reliability PCBA manufacturing environment. This role will manage complex electronics manufacturing projects with a strong focus on IPC Class 3 workmanship, aerospace compliance, customer communication, schedule execution, quality performance, and cross-functional coordination. The Program Manager will serve as the primary point of contact for assigned customer programs and will be responsible for driving projects from NPI through production, shipment, and sustaining support. This position requires strong organizational skills, technical manufacturing knowledge, and the ability to manage customer expectations while coordinating closely with Operations, Engineering, Quality, Materials, Planning, Test, Coating, and Inspection teams. This is an ideal role for someone with experience managing aerospace, defense, satellite, medical, or other mission-critical PCBA programs where quality, traceability, documentation, and schedule performance are critical. Responsibilities - Manage assigned customer programs through the full PCBA manufacturing lifecycle, including NPI, production launch, repeat builds, shipment, and sustaining support. - Serve as the primary customer-facing contact for program status, schedule updates, risks, escalations, quality issues, and delivery commitments. - Lead cross-functional coordination between Production, Engineering, Quality, Materials, Planning, Test, Conformal Coating, Inspection, and Shipping teams. - Manage programs requiring IPC-A-610 Class 3 workmanship standards and ensure customer-specific requirements are clearly communicated and executed. - Support aerospace and high-reliability compliance requirements, including documentation control, traceability, configuration management, customer flow-down requirements, and quality records. - Track and manage program schedules, build milestones, material readiness, ECOs, customer approvals, production status, and shipment commitments. - Identify program risks early and drive mitigation plans for material shortages, capacity constraints, quality concerns, test failures, yield issues, or changing customer requirements. - Coordinate NPI builds, pilot builds, production ramps, and repeat production orders while ensuring requirements are properly transferred into manufacturing. - Review customer documentation, BOMs, drawings, specifications, assembly notes, quality clauses, and special process requirements for completeness and execution risk. - Partner with Quality and Engineering teams to support root cause analysis, corrective actions, nonconformance resolution, MRB activity, and customer quality reporting. - Support customer audits, source inspections, first article requirements, AS9100-related activities, and aerospace customer compliance reviews as needed. - Maintain program dashboards, action trackers, open issue logs, build status reports, and customer communication records. - Drive internal accountability for customer commitments while maintaining realistic schedules and clear escalation paths. - Work closely with Planning and Materials teams to ensure production plans align with customer demand, material availability, and manufacturing capacity. - Support quoting activity, change order review, scope clarification, and customer-driven schedule or requirement changes. - Lead regular customer and internal program meetings with clear updates on schedule, risks, recovery plans, quality performance, and delivery status. Required Qualifications - 5+ years of experience in program management, project management, customer account management, or operations leadership within electronics manufacturing. - Direct experience in PCBA manufacturing, EMS, contract manufacturing, aerospace electronics, defense electronics, or high-reliability manufacturing. - Strong understanding of IPC Class 3 manufacturing requirements, workmanship expectations, inspection criteria, and documentation needs. - Experience managing customer programs involving complex BOMs, controlled documentation, engineering changes, material constraints, and production schedules. - Ability to read and understand customer drawings, BOMs, assembly documentation, specifications, quality clauses, and manufacturing requirements. - Strong ability to manage multiple programs, priorities, deadlines, and customer commitments at the same time. - Excellent written and verbal communication skills with the ability to communicate effectively with customers, executives, engineers, production teams, and quality teams. - Strong problem-solving skills with the ability to identify risks, drive corrective actions, and escalate issues appropriately. - Experience using ERP, MRP, MES, production tracking, or project management systems. - Proficiency with Microsoft Excel, Outlook, PowerPoint, and standard business reporting tools. Preferred Qualifications - Experience working in an AS9100, ISO 9001, ITAR, aerospace, defense, satellite, or space electronics manufacturing environment. - Experience supporting customer source inspection, first article inspection, configuration control, and aerospace documentation packages. - Familiarity with IPC-A-610, J-STD-001, IPC-A-620, conformal coating, staking/underfill, rework, test, and final inspection processes. - Experience managing programs involving SMT, through-hole, selective solder, AOI, AXI, flying probe, functional test, conformal coating, rework, and final source inspection. - Experience in a high-mix, low-volume PCBA manufacturing environment. - Project Management Professional certification or formal project management training is a plus. Key Skills and Competencies - Strong customer communication and relationship management skills - High level of ownership, accountability, and follow-through - Strong understanding of Class 3 and aerospace-quality manufacturing expectations - Ability to lead cross-functional teams without direct authority - Strong schedule management, risk management, and escalation skills - Ability to work effectively under pressure in a fast-paced manufacturing environment - Strong attention to detail and documentation discipline - Practical understanding of electronics manufacturing processes - Ability to balance customer priorities with internal capacity, material availability, and production constraints Success in This Role Looks Like - Customer programs are clearly organized, actively managed, and well communicated. - Delivery commitments, schedule risks, and recovery plans are visible and understood. - Class 3 and aerospace requirements are properly documented, communicated, and executed. - Internal teams have clear priorities, ownership, and action items. - Customer escalations are handled professionally and with urgency. - Quality issues, nonconformances, and corrective actions are tracked through closure. - Customer satisfaction, on-time delivery, and overall program performance improve over time. Work Environment This position operates in a PCBA manufacturing environment and requires regular interaction with production, engineering, quality, materials, planning, test, conformal coating, inspection, and shipping teams. The role may require time on the manufacturing floor, participation in production meetings, customer audits, program reviews, and urgent escalation activities. Pay Range $75,000—$95,000 USD Rocket EMS will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act. Candidates are not required to disclose criminal history or participate in a background check unless and until a conditional offer of employment has been made. Any final offer of employment may be conditioned on completion of a background check, consistent with applicable law.

🏢 Summary: The Implementation Manager leads end-to-end client implementations across PBM and healthcare navigation service lines, owning project delivery from kickoff through transition to steady-state support. The role manages cross-functional teams, client communication, risk mitigation, data integrations, and documentation while ensuring seamless launches. It also incorporates AI-enabled workflows to enhance reporting, documentation, and implementation efficiency. 🗂️ Requirements: Bachelor's degree in Business Administration, Healthcare Management, Information Technology or related field (or equivalent experience), 2-5 years of project management experience in healthcare navigation or healthcare IT implementation, Strong knowledge of PBM and/or healthcare navigation industry practices and regulations, Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers, Ability to manage multiple complex projects simultaneously, Proficiency in project management tools (Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce or similar), Experience setting up data feeds, Strong analytical and problem-solving skills, Excellent written and verbal communication skills, Familiarity with AI productivity tools 📃 Skills: Smartsheet, Monday.com, MicrosoftProject, Jira, Salesforce, Excel, AI, DataIntegration, ProjectManagement 🏢 Description: ABOUT THE ROLE: The Implementation Manager is responsible for leading end-to-end client implementations across PBM and/or Navigation service lines. This role owns the full lifecycle from kickoff to successful transition into ongoing client success, driving timelines, coordinating cross-functional teams, managing client expectations, and ensuring every implementation is executed with precision and care. As an Implementation Manager, you are often the first real experience a client has with the services. This entails arriving prepared, engaging in proactive communication, and addressing risks before clients become aware of them. You will collaborate closely with Client Success, Navigation Operations, Service Delivery, Data Engineering, Data Operations, and other internal teams to ensure that every client launch proceeds seamlessly, even if challenges arise. WHAT YOU'LL DO: Project Planning and Execution - Own end-to-end project management for multiple concurrent client implementations across PBM and/or Navigation service lines. - Develop and maintain detailed project plans, milestone-tracking, and change-control procedures. - Facilitate kickoff meetings, regular status calls, and cross-functional coordination to keep implementations on schedule. - Manage the transition from implementation state to steady-state client success with thorough handoff documentation. Client and Stakeholder Management - Serve as the primary point of contact for clients throughout the implementation phase. - Set and manage client expectations with clear, proactive communication on project status, risks, and next steps. - Provide Commercial and Client Success teams with implementation support, including direct coordination with client contacts and third-party vendors. - Provide ongoing internal stakeholder support as the subject matter expert for implementation, offering best practices and historical context as needed. - Conduct post-implementation reviews and lessons-learned sessions to drive continuous improvement. Risk Management and Problem Solving - Proactively identify implementation risks and develop mitigation strategies before they become client-impacting issues. - Monitor project progress across workstreams and make real-time adjustments to keep timelines intact. - Escalate and report critical milestones, blockers, and client satisfaction indicators to leadership. Documentation and Reporting - Document business requirements, project plans, and implementation decisions with a high standard of accuracy. - Prepare and present clear status reports and performance updates for internal leadership. - Ensure all implementation artifacts are maintained for compliance, audit, and future reference. Technical Proficiency - Set up data integrations with benefit administrators, TPAs, EPOs, carriers, and more. - Work closely with the data and engineering team to improve systems and processes used during the implementation process. - Provide ongoing internal and external technical support on implementations in-flight and provide historical support as needed. AI-Enabled Workflows - Actively incorporate AI tools into daily workflow, from project documentation and status reporting to client communication drafting and data summarization. - Contribute to evolving AI adoption in implementation workflows and share learnings and best practices with the broader team. - Leverage AI-assisted tools to synthesize complex implementation data, accelerate documentation tasks, and surface risks earlier in the project lifecycle. WHO YOU ARE: - Bachelor's degree in Business Administration, Healthcare Management, Information Technology, or a related field (or equivalent experience). - 2-5 years of project management experience, preferably in healthcare navigation or healthcare IT implementation. - Strong understanding of PBM and/or healthcare navigation industry practices, workflows, and regulatory considerations. - Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers. - Strong analytical and problem-solving skills with sharp attention to detail. - Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced environment. - Excellent communication skills, written and verbal. - Proficiency in project management tools such as Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce, or similar platforms. - Technical proficiency in setting up data feeds and Excel experience. - Familiarity with AI productivity tools and interest in incorporating them into operational workflows. COMPENSATION: $100,000-125,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications.

🏢 Summary: The role involves overseeing daily center operations and managing regional scheduling to ensure efficient staffing, compliance, and high-quality service delivery. The Operations Manager coordinates cross-functional teams, optimizes scheduling processes, monitors KPIs, and maintains operational systems to support performance and growth. This fully on-site position requires strong leadership, scheduling expertise, and proficiency with operational platforms such as CentralReach and Google Workspace. 🗂️ Requirements: 2+ years experience in operations, scheduling, or team management, Leadership or supervisory experience, Experience managing schedules and staffing coordination, Proficiency with Google Workspace or similar software, Proficiency with scheduling or operational systems (CentralReach preferred), Ability to maintain accurate data and documentation, Knowledge of HIPAA and compliance standards, Bachelor’s degree in business, healthcare, psychology, education, or related field preferred, Ability to work fully on-site Monday–Friday, 40 hours per week 📃 Skills: CentralReach, GoogleWorkspace, Scheduling, WorkforcePlanning, DataTracking, Reporting, Payroll, Billing, Timekeeping, HIPAA 🏢 Description: The Operations Manager is responsible for overseeing the daily operations of the Bardstown Area while managing all regional scheduling functions. This role ensures the center operates efficiently, maintains compliance standards, and delivers a high-quality experience for both staff and families. This position serves as a cross-functional operational leader supporting clinical, recruiting, and leadership teams. The role is responsible for aligning staffing, scheduling, and operational processes to support strong performance, minimize service disruption, and drive key business metrics. This role may evolve over time based on business needs and may support additional operational initiatives as assigned. Quick Facts Pay Rate: $50,000—$55,000 USD Fully on-site role, Monday–Friday, 40 hours per week Hours typically range from 8:00 AM to 7:00 PM; flexibility required based on operational needs Primary Functions Include: Center Operations (COS) - Oversee daily operations of the center, ensuring a safe, organized, and high-quality environment - Serve as the primary point of contact for families for non-clinical needs and general communication - Maintain facility operations including supplies, vendor coordination, and overall center upkeep - Ensure compliance with safety protocols, building procedures, and authorized access requirements - Support intake logistics, including assessment scheduling and onboarding coordination Scheduling & Learner Coordination - Own all regional scheduling, including building and maintaining staff and learner schedules - Manage real-time scheduling adjustments including callouts, cancellations, and reroutes - Support schedule optimization by coordinating make-ups and minimizing lost hours - Develop schedule proposals and support alignment between staff availability and learner needs - Partner with clinical and recruiting teams to ensure timely staffing and learner placement - Monitor scheduling trends and proactively address gaps and cancellation impact Staff Supervision & Support - Supervise BTs, RBTs, and center-based staff across onboarding, development, and retention - Monitor staff attendance, availability, and time-off requests - Support coverage planning and resolution of staffing gaps - Partner with clinical leadership on staff performance and training coordination - Promote a positive team environment focused on accountability and engagement Administrative & Operational Support - Maintain accurate and up-to-date data within CentralReach and other operational systems - Support payroll, billing, timekeeping, and documentation processes to ensure accuracy and compliance - Assist with onboarding and offboarding coordination and employee documentation - Manage center-related expenses, supplies, and purchasing needs - Ensure compliance with company policies and applicable labor laws Operational Performance & KPI Management - Monitor key performance metrics, including utilization, cancellations, and scheduling efficiency - Track and follow up on scheduling gaps, unconverted appointments, and lost service hours - Maintain scheduling tools, trackers, and reporting systems to support operations - Identify and implement process improvements to increase efficiency and performance Data Tracking & Reporting - Track and report on staffing needs, scheduling gaps, and utilization trends - Monitor intake pipeline and learner launch progress - Prepare and maintain operational reports to support leadership decision-making Collaboration & Communication - Serve as the primary scheduling and operations point of contact for the region - Manage and respond to the scheduling inbox in a timely and professional manner - Partner with clinical, recruiting, HR, and leadership teams to align staffing and operations - Participate in leadership meetings and support execution of operational priorities New Learner & Growth Support - Coordinate initial schedules for new learners in alignment with staffing and scheduling expectations - Partner with recruiting to support timely staffing for new cases - Support center growth initiatives, tours, and operational readiness - Assist with planning and support for new center launches as needed Qualifications Skills/Abilities - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment - Excellent communication skills – in person, by phone, and in writing - Strong interpersonal and leadership skills with the ability to supervise and support team members - Ability to problem-solve quickly and make sound operational decisions - Strong attention to detail and ability to maintain accurate data and documentation - Ability to manage scheduling complexities and adapt to real-time operational changes - Ability to act with professionalism, accountability, and sound judgment - Proficient with Google Workspace or related software - Proficiency with or the ability to quickly learn scheduling and operational systems (CentralReach preferred) - Knowledge of HIPAA and operational compliance standards preferred Education & Experience Requirements - Bachelor's degree in business, healthcare, psychology, education, or related field preferred - 2+ years of experience in operations, scheduling, or team management (ABA or healthcare preferred) - Leadership or supervisory experience required - Experience managing schedules, staffing coordination, or workforce planning strongly preferred - Experience with CentralReach or similar systems a plus - Strong organizational and time management skills with the ability to manage competing priorities - Excellent communication and interpersonal skills - Ability to handle sensitive or confidential information with discretion Physical Requirements - The ability to sit and stand for extended periods throughout the workday - The ability to walk and move throughout the center environment as needed - The ability to lift at least 25 lbs - The ability to operate a computer and office equipment consistently throughout the workday

🏢 Summary: The Implementation Manager leads end-to-end client implementations across PBM and healthcare navigation services, owning project delivery from kickoff through transition to client success. The role focuses on managing cross-functional teams, coordinating data integrations, mitigating risks, and ensuring seamless client launches. It combines project management, healthcare domain expertise, and technical data integration capabilities with AI-enabled workflow optimization. 🗂️ Requirements: Bachelor's degree in Business Administration, Healthcare Management, Information Technology or related field (or equivalent experience), 2-5 years of project management experience in healthcare navigation or healthcare IT implementation, Strong understanding of PBM and/or healthcare navigation industry practices and regulatory considerations, Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers, Ability to manage multiple complex projects simultaneously, Proficiency in project management tools (Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce or similar), Experience setting up data feeds and integrations, Strong analytical and problem-solving skills, Excellent written and verbal communication skills, Familiarity with AI productivity tools and applying them in workflows 📃 Skills: Smartsheet, Monday.com, MicrosoftProject, Jira, Salesforce, Excel, AI, DataIntegration, ProjectManagement, PBM, HealthcareIT 🏢 Description: ABOUT THE ROLE: The Implementation Manager is responsible for leading end-to-end client implementations across PBM and/or Navigation service lines. This role owns the full lifecycle from kickoff to successful transition into ongoing client success, driving timelines, coordinating cross-functional teams, managing client expectations, and ensuring every implementation is executed with precision and care. As an Implementation Manager, you are often the first real experience a client has with the services. This entails arriving prepared, engaging in proactive communication, and addressing risks before clients become aware of them. You will collaborate closely with Client Success, Navigation Operations, Service Delivery, Data Engineering, Data Operations, and other internal teams to ensure that every client launch proceeds seamlessly, even if challenges arise. WHAT YOU'LL DO: Project Planning and Execution - Own end-to-end project management for multiple concurrent client implementations across PBM and/or Navigation service lines. - Develop and maintain detailed project plans, milestone-tracking, and change-control procedures. - Facilitate kickoff meetings, regular status calls, and cross-functional coordination to keep implementations on schedule. - Manage the transition from implementation state to steady-state client success with thorough handoff documentation. Client and Stakeholder Management - Serve as the primary point of contact for clients throughout the implementation phase. - Set and manage client expectations with clear, proactive communication on project status, risks, and next steps. - Provide Commercial and Client Success teams with implementation support, including direct coordination with client contacts and third-party vendors. - Provide ongoing internal stakeholder support as the subject matter expert for implementation, offering best practices and historical context as needed. - Conduct post-implementation reviews and lessons-learned sessions to drive continuous improvement. Risk Management and Problem Solving - Proactively identify implementation risks and develop mitigation strategies before they become client-impacting issues. - Monitor project progress across workstreams and make real-time adjustments to keep timelines intact. - Escalate and report critical milestones, blockers, and client satisfaction indicators to leadership. Documentation and Reporting - Document business requirements, project plans, and implementation decisions with a high standard of accuracy. - Prepare and present clear status reports and performance updates for internal leadership. - Ensure all implementation artifacts are maintained for compliance, audit, and future reference. Technical Proficiency - Set up data integrations with benefit administrators, TPAs, EPOs, carriers, and more. - Work closely with the data and engineering team to improve systems and processes used during the implementation process. - Provide ongoing internal and external technical support on implementations in-flight and provide historical support as needed. AI-Enabled Workflows - Actively incorporate AI tools into daily workflow, from project documentation and status reporting to client communication drafting and data summarization. - Contribute to evolving approaches to AI adoption in implementation workflows and share learnings and best practices with the broader team. - Leverage AI-assisted tools to synthesize complex implementation data, accelerate documentation tasks, and surface risks earlier in the project lifecycle. WHO YOU ARE: - Bachelor's degree in Business Administration, Healthcare Management, Information Technology, or a related field (or equivalent experience). - 2-5 years of project management experience, preferably in healthcare navigation or healthcare IT implementation. - Strong understanding of PBM and/or healthcare navigation industry practices, workflows, and regulatory considerations. - Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers. - Strong analytical and problem-solving skills with sharp attention to detail. - Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced environment. - Excellent communication skills, written and verbal, with the ability to interact confidently with clients, vendors, and senior leadership. - Proficiency in project management tools such as Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce, or similar platforms. - Technical proficiency in setting up data feeds and Excel experience is a plus. - Familiarity with AI productivity tools and demonstrated interest in incorporating them into operational workflows. COMPENSATION: $100,000-125,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications.

🏢 Summary: Construction Project Manager role focused on leading industrial and commercial construction projects, managing budgets, schedules, subcontractors, safety, and project documentation. The position requires strong construction management experience, coordination with field teams, and oversight of project profitability and client satisfaction. 🗂️ Requirements: Experience in project management or BS/BA in Building Science, Engineering, Construction Management, or related field, OSHA 30 certification, First Aid and CPR training, Experience managing construction project budgets, Knowledge of construction materials and equipment, Leadership experience, Knowledge of MS Office Suite, Knowledge of construction safety and quality standards, Understanding of construction management processes, Familiarity with construction and project management software, Ability to budget, schedule, negotiate, and control costs, Knowledge of contract and subcontract documents, Conflict resolution experience, Time management and multitasking skills, Strong communication and interpersonal skills 📃 Skills: PMP, CCM, OSHA, CPR, FirstAid, MSOffice, HVAC, Plumbing, Piping, FireProtection, Construction, Budgeting, Scheduling, Negotiation, Contracts 🏢 Description: About You Are you a client focused construction professional with excellent communication skills? Do you have a 'can do' attitude and an unwavering commitment to excellence? We are looking for an experienced Project Manager to join the team. As a Project Manager, you play a key role by ensuring successful completion of construction projects. The work location for this position will be based on assignment to a project location. Our Commitment Commitment to excellence in safety, quality, customer service, and professionalism has earned a strong reputation in the industry. Competitive compensation and benefits packages include medical, dental, vision, life, disability, paid holidays, paid vacation, and 401K. Responsibilities - Development and management of all project documentation - Schedule and lead project hand-off meetings to ensure important job information is gathered before proceeding into construction phase - Prepare construction budget by studying plans and specifications and identifying and projecting costs for each scope/item/division - Obtain appropriate permits - Finalize Schedule of Values for owner billing - Build and actively manage the project schedule with the field supervisors - Complete job number request forms and submit to accounting for job number assignment - Prepare electronic timesheet to match cost code breakdown - Ensure project financial success by establishing and managing project schedules and budgets, preparing and reporting monthly on job cost, and actively work to ensure project profitability - Develop and write subcontracts and purchase orders including negotiating terms, price, deliveries, and restock fees - Contractually manage subcontractors - Submit new vendor/subcontractor form to AP prior to job start - Prepare material status log and update continually - Collect and organize submittals and product samples for approval as needed - Prepare productivity tracking logs and update daily - Prepare/review daily pipe and structural weld reports/inspection reports for tracking purposes - Prepare PMIs (internal running punch list) and review with construction team - Create and distribute RFIs for information and clarification of project specifics - Prepare monthly project billing and/or invoices - Submit credit card receipts weekly - Resolve cost discrepancies by collecting and analyzing information - Collaboratively price, negotiate, and formalize all changes in project scope - Provide adequate Notices of Delay to Owners, General Contractors, and Sub-Contractors to document external schedule impacts - Work collaboratively with Assistant Project Managers and Superintendents on their requests for resources as required to meet project schedules - Hire field personnel as needed and work with HR to schedule onboarding of personnel - Ensure client satisfaction while balancing competing demands among scope, time, and cost - Review time sheets for accuracy and submit to HR/Payroll for processing - Conduct direct report employee reviews annually or more often if needed - Manage safety, quality, and productivity of the project - Prepare/review safety and quality incident reports and submit to HR - Submit employee reprimand, termination, and request off forms to HR - Approve invoices in accounting software weekly - Ensure jobsite remains clean and orderly - Update Opportunity Project Tracking Form and submit to CRM Manager Qualifications - Previous work experience in project management or BS/BA degree in Building Science, Engineering, Construction Management, or another related field - PMP, CCM, or an equivalent certification would be considered an asset - Design/Build experience would be considered an asset - OSHA 30, First Aid and CPR Training - Extensive work experience managing budgets for construction projects - Excellent knowledge of construction materials and equipment - Highly organized - Previous experience in a leadership role with strong and proven leadership skills - Knowledge of MS Office Suite - Knowledge of construction safety and quality standards - Understanding of construction management processes - Ability to work collaboratively and plan ahead - Familiarity with construction and project management software programs - Ability to budget, schedule, negotiate, and control costs - High degree of familiarity with contract and subcontract documents, terms, and conditions - Conflict resolution and conflict management experience - Excellent time management ability - Ability to multitask with a strong understanding of core manager duties - Excellent communication skills and interpersonal abilities Benefits - Medical, dental, vision, life, and disability insurance - Paid holidays and paid vacation - 401K

🏢 Summary: Experienced Project Manager role focused on leading construction projects from planning through completion, including budgeting, scheduling, subcontractor management, safety, and client satisfaction. The position requires strong construction management expertise, financial oversight, and coordination with field teams in industrial and commercial environments. Competitive benefits include medical coverage, paid time off, and 401K. 🗂️ Requirements: Previous project management experience or BS/BA in Building Science, Engineering, Construction Management, or related field, OSHA 30 certification, First Aid and CPR training, Experience managing construction project budgets, Knowledge of construction materials and equipment, Leadership experience, Knowledge of MS Office Suite, Knowledge of construction safety and quality standards, Understanding of construction management processes, Experience with construction and project management software, Ability to budget, schedule, negotiate, and control costs, Familiarity with contract and subcontract documents, Conflict resolution experience, Strong time management and multitasking abilities, Excellent communication and interpersonal skills 📃 Skills: PMP, CCM, OSHA, CPR, FirstAid, MSOffice, CRM, HVAC, Plumbing, Piping, Rigging, FireProtection, Budgeting, Scheduling, Negotiation, ConstructionManagement 🏢 Description: About You Are you a client focused construction professional with excellent communication skills? Do you have a 'can do' attitude and an unwavering commitment to excellence? We are looking for an experienced Project Manager to join the team. As a Project Manager, you will ensure the successful completion of construction projects. The work location for this position will be based on assignment to a project location. Our Commitment The organization is committed to excellence in safety, quality, customer service, and professionalism. Competitive compensation and benefits packages include medical, dental, vision, life, disability, paid holidays, paid vacation, and 401K. Responsibilities - Development and management of all project documentation - Schedule and lead project hand-off meetings to ensure important job information is gathered before proceeding into construction phase - Prepare construction budget by studying plans and specifications and identifying and projecting costs for each scope/item/division - Obtain appropriate permits - Finalize Schedule of Values for owner billing - Build and actively manage the project schedule with the field supervisors - Complete job number request forms and submit to accounting for job number assignment - Prepare electronic timesheet to match cost code breakdown - Ensure project financial success by establishing and managing project schedules and budgets - Develop and write subcontracts and purchase orders including negotiating terms, price, deliveries, and restock fees - Contractually manage subcontractors - Submit new vendor/subcontractor form to AP prior to job start - Prepare material status log and update continually - Collect and organize submittals and product samples for approval as needed - Prepare productivity tracking logs and update daily - Prepare/review daily pipe and structural weld reports and inspection reports - Prepare PMIs and review with construction team - Create and distribute RFIs for information and clarification of project specifics - Prepare monthly project billing and/or invoices - Submit credit card receipts weekly - Resolve cost discrepancies by collecting and analyzing information - Collaboratively price, negotiate, and formalize all changes in project scope - Provide Notices of Delay to document external schedule impacts - Work collaboratively with Assistant Project Managers and Superintendents to meet project schedules - Hire field personnel as needed and coordinate onboarding with HR - Ensure client satisfaction while balancing scope, time, and cost - Review time sheets for accuracy and submit to HR/Payroll - Conduct employee reviews - Manage safety, quality, and productivity of the project - Prepare/review safety and quality incident reports - Approve invoices in accounting software weekly - Ensure jobsite remains clean and orderly - Update Opportunity Project Tracking Form and submit to CRM Manager Qualifications - Previous work experience in project management or BS/BA degree in Building Science, Engineering, Construction Management, or related field - PMP, CCM, or equivalent certification considered an asset - Design/Build experience considered an asset - OSHA 30, First Aid and CPR Training - Extensive work experience managing budgets for construction projects - Excellent knowledge of construction materials and equipment - Previous leadership experience with strong leadership skills - Knowledge of MS Office Suite - Knowledge of construction safety and quality standards - Understanding of construction management processes - Familiarity with construction and project management software programs - Ability to budget, schedule, negotiate, and control costs - Familiarity with contract and subcontract documents, terms, and conditions - Conflict resolution and conflict management experience - Excellent time management ability - Ability to multitask with strong understanding of core manager duties - Excellent communication skills and interpersonal abilities Projects are commonly performed in industrial and heavy commercial environments including manufacturing facilities, automotive plants, chemical plants, distribution centers, warehouses, data centers, and other large facilities.

🏢 Summary: Construction Project Manager role focused on leading industrial and heavy commercial construction projects, managing budgets, schedules, subcontractors, safety, and project documentation from pre-construction through completion. The position requires strong construction management expertise, leadership skills, and experience with project financials, contracts, and construction software. 🗂️ Requirements: Experience in construction project management or BS/BA in Building Science, Engineering, Construction Management, or related field, OSHA 30 certification, First Aid and CPR training, Experience managing construction project budgets, Knowledge of construction materials and equipment, Leadership and team management experience, Knowledge of MS Office Suite, Understanding of construction safety and quality standards, Familiarity with construction and project management software, Ability to manage budgets, schedules, negotiations, and costs, Knowledge of contract and subcontract documentation, Conflict resolution experience, Strong time management and multitasking abilities 📃 Skills: PMP, CCM, OSHA, CPR, FirstAid, MSOffice, HVAC, Plumbing, Piping, Boilers, Chillers, Rigging, FireProtection, CRM 🏢 Description: About You Are you a client focused construction professional with excellent communication skills? Do you have a 'can do' attitude and an unwavering commitment to excellence? We are looking for an experienced Project Manager to join our team. As a Project Manager, you play a key role by ensuring successful completion of construction projects. The work location for this position will be based on assignment to a project location. Our Commitment Our commitment to excellence in safety, quality, customer service, and professionalism has earned a top-notch reputation in the industry. We offer competitive compensation and benefits packages that include medical, dental, vision, life, disability, paid holidays, paid vacation, and 401K. Responsibilities - Development and management of all project documentation - Schedule and lead project hand-off meetings to ensure important job information is gathered before proceeding into construction phase - Prepare construction budget by studying plans and specifications and identifying and projecting costs for each scope/item/division; convert estimates into cost budgets and verify cost code accuracy - Obtain appropriate permits - Finalize Schedule of Values for owner billing - Build and actively manage the project schedule with the field supervisors - Complete job number request forms and submit to accounting for job number assignment - Prepare electronic timesheet to match cost code breakdown - Ensure project financial success by establishing and managing project schedules and budgets, preparing and reporting monthly on job cost, and actively work to ensure project profitability - Develop and write subcontracts and purchase orders as required including negotiating terms, price, deliveries, and restock fees - Contractually manage subcontractors - Submit new vendor/subcontractor form to AP prior to job start - Prepare material status log and update continually - Collect and organize submittals and product samples for approval as needed - Prepare productivity tracking logs and update daily - Prepare/review daily pipe and structural weld reports/inspection reports for tracking purposes - Prepare PMIs (internal running punch list) and review with construction team - Create and distribute RFIs for information and clarification of project specifics - Prepare monthly project billing and/or invoices - Submit credit card receipts weekly - Resolve cost discrepancies by collecting and analyzing information - Collaboratively price, negotiate, and formalize all changes in project scope - Provide adequate Notices of Delay to Owners, General Contractors, and Sub-Contractors to document external schedule impacts - Work collaboratively with Assistant Project Managers and Superintendents on their requests for resources as required to meet project schedules - Hire field personnel as needed and work with HR to schedule onboarding of personnel - Ensure client satisfaction while balancing competing demands among scope, time, and cost - Review time sheets for accuracy and submit to HR/Payroll for processing - Conduct direct report employee reviews annually or more often if needed - Manage safety, quality, and productivity of the project - Prepare/review safety and quality incident reports and submit to HR - Submit employee reprimand, termination, and request off forms to HR - Approve invoices in accounting software weekly - Ensure jobsite remains clean and orderly - Update Opportunity Project Tracking Form and submit to CRM Manager Qualifications - Previous work experience in project management or BS/BA degree in Building Science, Engineering, Construction Management, or another related field - PMP, CCM, or an equivalent certification would be considered an asset - Design/Build experience would be considered an asset - OSHA 30, First Aid and CPR Training - Extensive work experience managing budgets for construction projects - Excellent knowledge of construction materials and equipment - Highly organized - Previous experience in a leadership role with strong and proven leadership skills - Knowledge of MS Office Suite - Knowledge of construction safety and quality standards - Understanding of construction management processes - Ability to work collaboratively and plan ahead - Familiarity with construction and project management software programs - Ability to budget, schedule, negotiate, and control costs - High degree of familiarity with contract and subcontract documents, terms, and conditions - Conflict resolution and conflict management experience - Excellent time management ability - Ability to multitask with a strong understanding of core manager duties - Excellent communication skills and interpersonal abilities Benefits - Medical, dental, vision, life, and disability insurance - Paid holidays and paid vacation - 401K

🏢 Summary: Full-time Product Manager role focused on defining and executing the roadmap for low-code/no-code builder capabilities within an enterprise AI-native SaaS platform. The position involves integrating prototypes, scaling platform features, and collaborating cross-functionally with engineering, AI, and data teams to deliver robust, configurable solutions. Requires strong technical fluency in backend systems and experience shipping infrastructure or platform services in B2B environments. 🗂️ Requirements: U.S. Citizenship, 5+ years Product Management experience in B2B SaaS, ERP, or highly configurable industry platforms, Experience shipping infrastructure or platform services, Fluency in backend systems concepts (authentication/authorization, data schemas, distributed systems), Expert-level SQL, Familiarity with Python, Experience with GitLab or GitHub, Understanding of microservices, caching, permissions models, and event systems, Familiarity with LLM-based systems and workflow tradeoffs, Bachelor's degree in business or technology-related field 📃 Skills: SQL, Python, GitLab, GitHub, Microservices, DistributedSystems, APIs, LLM, DataSchemas, Authentication, Authorization, Caching, EventSystems 🏢 Description: Job Description We are seeking an experienced product manager to build a strategy and execute against a roadmap to mature our low-code / no code builder experiences. You will be responsible for prioritizing, rationalizing, and integrating existing prototypes into the platform as well as developing new platform capabilities that serve our customers at scale. This is an individual contributor reporting to the SVP of Product. You are responsible for thinking broadly across the communities we serve and delivering solutions that provide value to a wide range of customers. You'll partner with other PMs and our engagement and implementation teams to scale "in-the-field" solutions and improve the configurability and adaptability of our platform. You should be highly motivated by striking a balance between building solutions that are robust and scalable and meeting customer needs. In order to do this job well, you must possess exceptional judgment when it comes to identifying opportunities to deliver customer value in a productized way, as well as in the relative prioritization of those opportunities. You must work effectively cross-functionally in often ambiguous circumstances, distilling market opportunities to a clear set of objectives and solutions, and articulating the value of those solutions both internally and externally. In a typical week, you could expect to: - Spend several days on site with users (internal and external), seeking to understand how users across a variety of accounts utilize Air Enterprise Readiness platform to relieve pain points and triangulate the commonalities to build new, valuable workflows in the Air Enterprise Readiness platform. - Draft clear and compelling articulation of customer problems, and what a good solution to those problems would look like in the Air Enterprise Readiness platform. - Partner with the other PMs and go-to-market team to help assess opportunities and understand the degree to which customer requirements align with product capabilities and roadmap - Define how those solutions deliver value across a wide range of customer environments and determine what features are necessary to support broad adoption of the solution. - Collaborate with engineering and design teams to deliver the most promising capabilities. - Do competitive analysis to understand what the table stakes capabilities are and what differentiators. This role may require up to 50% travel. Scope of Responsibilities - Define and prioritize the builder roadmap, balancing technical debt with high-impact UI improvements - Act as the "Internal PM" for our customer teams, ensuring they have the platform tools (APIs, UI components) they need to build faster - Spend time with power users to understand where the UI creates "friction" and translate those pains into elegant functional requirements - Partner with internal engineering, AI, and data science teams to scope the expected associated investment costs/timelines, and ensure that the business can deliver on scope, contractual obligations, and agreed-upon timelines - Facilitate market introduction of new features/functions while balancing tradeoffs of risk, cost, and speed - Ensure smooth integration of prototyped features/functions into Air Enterprise Readiness platform for utilization across customer accounts Qualifications Required Skills: - 5+ years of PM experience, specifically in B2B SaaS, ERPs, or highly configurable specialized industry platforms (e.g., FinTech, HealthTech, Construction Tech) - Fluency in backend systems concepts, including authentication/authorization models, data schemas, data orchestration systems, service contracts, and distributed system tradeoffs - Expert in SQL and familiarity with Python and GitLab/GitHub - Experience in shipping infrastructure or platform services - Fluency with technical concepts (microservices, distributed systems, caching, permissions models, data schemas, event systems, etc.) - Familiarity with LLM-based systems and the tradeoffs between deterministic workflows and agentic systems - Strong information architecture instincts, especially in configurable enterprise environments - Strong value orientation and understanding of customer needs - Self-starter with owner mentality - Growth mindset with experience in startup or growth-stage environments - Ability to thrive in a fast-paced, dynamic work environment - Exceptional written and oral communication skills - Bachelor's degree in business or a technology-related field - U.S. Citizenship is required Desired Skills: - Current possession of a U.S. security clearance, or the ability to obtain one with sponsorship - Experience in or around DoD - Experience working on low/no-code workflow or application builders Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.