June 19, 2026

Manager, Web Program Management

Mid • Hybrid

113,004 - 144,996 USD/yr

Chicago, IL

Position Overview

The Manager, Web Program Management is responsible for the execution and optimization of web initiatives in support of patient acquisition, appointment generation, and conversion. Reporting to the Director of Digital Product, this role works in a cross-functional environment partnering across Marketing, Technology, Operations, and external agencies to deliver high-quality, scalable web experiences aligned with business goals.

This is a hands-on role, including updating center location details, managing local listings in tools like BirdEye, coordinating CMS updates, building project plans, and presenting performance data to stakeholders. The role requires operational discipline, data-driven decision-making, and proactive problem-solving in a fast-moving environment.

Key Responsibilities

Program coordination and delivery

  • Support implementation of the web roadmap
  • Coordinate execution across cross-functional teams
  • Manage day-to-day project work including website updates, CMS changes, listing management, and feature releases
  • Track milestones, identify risks and dependencies, and communicate status to stakeholders

Optimization and performance tracking

  • Support website optimization including A/B testing, SEO, personalization, and UX improvements
  • Track and report on KPIs such as traffic, engagement, and conversion
  • Translate performance data into actionable insights and recommendations

Process and operations

  • Build and maintain program processes including intake, prioritization, timelines, and resource coordination
  • Provide visibility into project status for stakeholders
  • Identify and escalate issues proactively

AI and emerging tools

  • Support exploration and implementation of AI agent solutions in web workflows
  • Evaluate new tools to improve efficiency and patient experience

Vendor and compliance coordination

  • Coordinate with external agencies and vendors for timely, high-quality delivery
  • Partner with Legal to ensure web content meets healthcare regulatory standards
  • Maintain accountability and clear expectations with partners

Qualifications & Experience

  • 5 to 7 years of experience in web program management, digital project management, or marketing operations in a fast-paced, cross-functional environment
  • Hands-on experience with CMS platforms such as WordPress, Unbounce, or Adobe Experience Manager, including direct page building and content editing
  • Working knowledge of HTML and CSS for developer communication and QA
  • Familiarity with local listings and reputation management platforms such as BirdEye, Yext, or similar
  • Experience with A/B testing, SEO fundamentals, and conversion rate optimization
  • Proficiency in web analytics tools including GA4
  • Experience with project management tools such as Smartsheet, Jira, Monday, or similar
  • Proven ability to manage vendor and agency relationships
  • Strong attention to detail and stakeholder communication skills
  • Experience in healthcare, retail, multi-unit consumer services, or similar environments is a plus
  • Bachelor’s degree in Business, Marketing, or related field preferred

Why This Role Matters

The website is a primary patient acquisition channel, and optimizing its performance directly drives business growth. This role ensures key web initiatives stay on track and aligned to business objectives, offering meaningful digital work and cross-functional exposure.

Compensation

Compensation range: $113,000 - $145,000 + bonus.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • 401K
  • EAP
  • PTO and Paid Holidays

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114,000 - 152,004 USD/yr

🏢 Summary: Senior Software Engineer role focused on building an AI-powered front desk assistant for wellness businesses, delivering end-to-end AI-driven web and messaging solutions. The position involves architecting scalable full-stack systems, integrating LLMs, and shipping production-ready SaaS features. You will collaborate cross-functionally to turn generative AI capabilities into reliable, user-centric products. 🗂️ Requirements: 2-3 years of Senior-level experience building full-stack SaaS features, Experience developing user-facing web applications and supporting APIs, Experience designing and shipping AI-powered features in production, Strong knowledge of distributed systems, Experience with third-party integrations and messaging platforms, Ability to make architectural decisions balancing technical debt and business needs, Strong understanding of testing, observability, and maintainability, Proficiency in frontend and backend development 📃 Skills: Python, TypeScript, JavaScript, React, Next.js, AWS, ECS, SQS, RDS, LLMs, GenerativeAI, APIs, SaaS, DistributedSystems 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll Play: At Playlist, we're reimagining how technology can foster meaningful, real-world connections. As a Senior Software Engineer on the SmartDesk team, you'll be at the forefront of building an AI-powered front desk assistant that transforms how wellness businesses communicate and operate. Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients Designing and implementing robust web and messaging services that power conversational and workflow automation Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions Architecting scalable systems across frontend, backend, and integration layers Mentoring teammates through thoughtful code reviews and technical guidance Turning cutting-edge AI capabilities into practical, user-centric product features Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market You'll drive innovation by: Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients Designing and implementing robust web and messaging services that power conversational and workflow automation Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions Architecting scalable systems across frontend, backend, and integration layers Mentoring teammates through thoughtful code reviews and technical guidance Turning cutting-edge AI capabilities into practical, user-centric product features Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market The Experience You'll Bring: 2-3 years of Senior-level experience building full-stack features for SaaS products Proven track record of developing user-facing web applications and supporting APIs Expertise in designing and shipping AI-powered features in production environments Strong experience with distributed systems, third-party integrations, and messaging platforms Proficiency in making architectural decisions that balance technical debt, innovation, and business needs Deep understanding of engineering fundamentals, including testing, observability, and maintainability Exceptional communication skills with the ability to collaborate across multidisciplinary teams Comfort navigating ambiguity and rapidly learning emerging technologies Technologies You'll Use: LLMs and Generative AI Frameworks AWS (ECS, SQS, RDS) Python TypeScript / JavaScript React / Next.js It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The base salary range for this position in the United States is $114,000 to $152,000 USD. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Technology

Medallion

Senior Product Manager

Senior

Remote

159,996 - 210,000 USD/yr

🏢 Summary: Product Management role owning the strategy, roadmap, and delivery of a portfolio of healthcare operations products focused on automation, integrations, and AI-driven internal tools. The position drives cross-functional execution to launch new capabilities, improve workflow efficiency, and achieve measurable business outcomes. Compensation includes base salary, equity, and benefits. 🗂️ Requirements: 5+ years of Product Management experience, Experience building products that automate manual workflows, Experience working in cross-functional environments (operations, GTM, legal/regulatory), Experience in enterprise software product management, Experience managing products with services and operational components 📃 Skills: ProductManagement, Roadmapping, Automation, WorkflowAutomation, EnterpriseSoftware, SaaS, Analytics, AI, Integrations 🏢 Description: About the role: Medallion eliminates manual work by automating tedious back office processes. In addition to the user platform, underpinning the largest products are powerful internal tools, integrations, automations, and AI that dramatically impact the speed, reliability, and efficiency of these processes. You will own the strategy and development of a portfolio of Medallion's products and associated business outcomes. This base compensation for this role may land between $160,000-$210,000. In addition to base salary, Medallion offers equity and benefits as part of the total compensation package. Many factors are considered when determining pay including market data, geographic location, skills, qualifications, experience, and level. Core Responsibilities: Ownership: - Own the strategy and roadmap for a portfolio of customer applications and the associated business outcomes Strategy: - Develop and maintain a 6-12 month roadmap that reflects the latest technology developments as well as active input from customers and internal stakeholders Execution & impact: - Collaborate with engineers, designers, other PMs, and cross-functional partners to ensure the timely execution of new products and features and deliver the business outcomes driving the investment Rollout: - Work with product marketing and other internal teams to ensure the successful packaging and rollout of new capabilities Analytics: - Develop and refine frameworks for measuring key product and adoption metrics Requirements: - 5+ years in a Product Management role - Experience building products that automate manual workflows - Experience working on a product with significant cross-functional partnership including operations, GTM, and legal/regulatory - Experience in enterprise software product management, especially products with a services and operational component Plusses: - Healthcare domain expertise and experience - Experience building and launching net new products