Service & Operations Manager (m/f/d) – Managed Services

🏢 Summary: Business Operations Manager role focused on leading and improving the SIOP process, cross-functional operational planning, and data-driven decision-making in a high-growth advanced manufacturing environment. The position partners across engineering, operations, supply chain, finance, and data teams to optimize planning systems, analytics, governance, and operational performance. This onsite role in Torrance, CA emphasizes operational excellence, process improvement, and scalable business operations. 🗂️ Requirements: Bachelor's degree in Supply Chain, Operations Management, Engineering, Business, Finance, or related field, 5–8+ years of experience in business operations, S&OP/SIOP, program management, supply chain, production planning, or engineering operations, Experience in advanced manufacturing, electronics, aerospace, medical devices, or related technology-intensive sectors, Ability to lawfully access information and technology subject to US export controls, Experience leading cross-functional projects involving data and business processes, Proficiency with ERP/MRP systems and planning or analytics tools, Strong understanding of forecasting, capacity planning, inventory optimization, lead time management, and product lifecycle management, Excellent communication and cross-functional facilitation skills 📃 Skills: SAP, Oracle, Kinaxis, o9, PowerBI, ERP, MRP, SIOP, S&OP, Analytics, Forecasting, Planning, Inventory, SupplyChain, KPIs, Automation 🏢 Description: Purpose The Business Operations Manager is a cross-functional leader responsible for enabling high-quality, data-driven decision-making, operational alignment, and communication across the organization. This role establishes and facilitates the business processes, operation rhythms, and governance that enable Engineering, Programs, Operations, Supply Chain, Finance and other functional teams to make informed decisions, manage risk, and execute against company priorities. This role will own and facilitate the Sales, Inventory, and Operations Planning (SIOP) process, using it as the cross-functional forum to align demand, supply, capacity, inventory, and financial objectives. As the organization matures, the role will expand beyond SIOP to strengthen broader business operating mechanisms, improve cross-functional communication, enhance organizational visibility, and build scalable decision-making processes. Success in this role requires navigating ambiguity, translating complex data into actionable insights, aligning stakeholders with competing priorities, and continually improving the systems, analytics, and governance that support operational excellence in a fast-paced, high-growth environment. The Role • Lead and continually improve the company's monthly SIOP process, ensuring timely inputs, scenario analysis, and clear decisions at each step. • Facilitate structured business reviews that align Sales, Programs, Engineering, Operations, Supply Chain, Finance and other functional teams around priorities, risks, dependencies, and execution plans. • Develop and maintain trusted reporting dashboards, KPIs, and data governance processes that provide leadership with accurate, actionable insights. • Partner closely with data science and digital teams to improve planning systems, reporting capabilities, automation, and analytics that support scalable business operations. • Identify cross-functional risks, constraints, and opportunities, driving mitigation plans and ensuring decisions are documented, communicated, and executed. • Partner with Finance and functional leaders to ensure operational plans support strategic and financial objectives. • Lead continuous improvement initiatives by evaluating existing processes, identifying inefficiencies and opportunities, partnering with functional leaders to design improved ways of working, and driving measurable improvements to operational performance. • Lead implementation of process improvements through excellent project management, stakeholder coordination and buy-in, defining business requirements, supporting software system development, driving change management, and ensuring successful adoption of new processes and tools. Basic Qualifications • Ability to lawfully access information and technology that is subject to US export controls • Bachelor's degree in Supply Chain, Operations Management, Engineering, Business, Finance, or related field • 5 – 8+ years of progressive experience in business operations, S&OP/SIOP, program management, supply chain, production planning, engineering operations, or other cross-functional operational leadership roles within advanced manufacturing, electronics, aerospace, medical devices, or related technology-intensive sectors • Excellent communication and facilitation skills, with a proven ability to influence and drive decisions cross-functionally and at all levels of an organization • Experience leading impactful cross-functional projects involving data and business processes • Strong analytical skills with proficiency in ERP/MRP systems and advanced planning or analytics tools (e.g. SAP, Oracle, Kinaxis, o9, Power BI, or similar) • Solid understanding of key supply chain concepts: forecasting, capacity planning, inventory optimization, lead time management, and product lifecycle management Behavioral Competencies • Growth mindset with a track record of building or maturing processes • Comfort operating in fast-changing, ambiguous environments with imperfect data and time-constrained decisions • Systems thinker who can simplify complex data and business planning processes into high-level visuals and discussions for decision-making • Data-driven and highly analytical • Strong collaborator who breaks down functional silos and creates shared ownership of the plan • Bias for action with a focus on execution and measurable results • Highly organized and detail-oriented • Strong influencer and facilitator who can align senior leaders and technical teams around difficult tradeoff decisions Work Environment • This role is based onsite in the Torrance, CA office. Compensation • SIOP Manager (Lead) / S06: $133,580 - $183,680 • SIOP Manager (Principal) / S07: $154,300 - $212,160 What We Offer • Competitive salary, equity plan, and discretionary incentive bonus opportunities • Paid vacation, sick time, company holidays, year-end shutdown, and paid parental leave • Comprehensive health and wellness benefits including HMO and PPO options • Company-sponsored life insurance and disability coverage • Learning and development reimbursement opportunities • Collaborative and high-performing work environment Equal Employment Opportunity Divergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected characteristics. Additional Information The company participates in E-Verify to confirm employment eligibility in the United States. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), qualified applicants with arrest and conviction records will be considered for employment.

🏢 Summary: Senior technical role leading the design, optimization, and delivery of core business applications within a large IT transformation program. The position focuses on Java-based microservices, cloud and DevOps adoption, and collaboration with architecture and infrastructure teams. It combines hands-on development expertise with technical leadership across strategic platforms. 🗂️ Requirements: 6+ years of experience with Java microservices, Strong experience with JEE and Spring Boot, Experience in API and REST development, Proficiency in Kubernetes, Proficiency in Python, Experience with cloud migration projects, Hands-on experience with Oracle Database and WebLogic, Experience with messaging systems such as IBM MQ or WebSphere, Knowledge of IT security standards, Understanding of functional and technical architecture principles, Fluency in English 📃 Skills: Java, JEE, SpringBoot, REST, API, Microservices, Kubernetes, Python, Oracle, WebLogic, IBMMQ, WebSphere, DevOps, Agile, CloudMigration, Architecture, Security 🏢 Description: Key Responsibilities: Technical Leadership: Provides expert technical guidelines and support to IT analysts and development teams. Application Optimization: Identifies improvement and optimization opportunities for major core business applications. Strategic Delivery: Contributes to the delivery of high-priority projects within core business platforms. Infrastructure Collaboration: Partners with Architects, Security, and Infrastructure teams to design and evolve technical solutions. IT Transformation: Drives the adoption of DevOps, Agile methodologies, and AI readiness as part of broader group transformation programs. Technical Requirements: Java Expertise: Over 6 years of experience with Java microservices, JEE, Spring Boot, and API/REST development. Cloud & DevOps: Proficiency in Kubernetes and Python, with cloud migration expertise and DevOps knowledge listed as significant advantages. Data & Middleware: Experience with Oracle components (Database, WebLogic) and messaging flows such as IBM MQ or WebSphere. Standards & Architecture: Deep awareness of IT security standards, quality metrics, and functional/technical architecture principles. Professional Skills: Fluency in English with the ability to present complex technical topics to senior stakeholders.

🏢 Summary: Senior operational role combining Incident Manager and Help Desk Manager responsibilities, owning the full Incident Management process and overseeing Level 1 support. The position focuses on escalation management, SLA adherence, service quality improvement, and implementation of best practices using ServiceNow. It includes governance, coordination with application support teams and AMS providers, and continuous process improvement. 🗂️ Requirements: Proven experience in incident management, Experience managing Level 1 support operations, Experience with incident escalation processes, Experience with ServiceNow or similar ITSM tools, Knowledge of SLA management, Process ownership and governance experience, Experience coordinating with application support teams, Ability to manage incident handling under pressure 📃 Skills: ServiceNow, ITIL, SLA, ITSM, IncidentManagement, HelpDesk, L1Support, L2Support, AMS 🏢 Description: This is a senior operational role combining Incident Manager and Help Desk Manager responsibilities. The person will act as the main point of ownership for Incident Management , including process definition, escalation handling, and service quality improvement. What we offer: B2B Contract Flexible rate 3 days in office Krakow, 2 days from home Main Responsibilities Act as Incident Manager and Help Desk Manager Manage and oversee Level 1 support , including: Handling and monitoring incoming incidents Ensuring proper escalation from L1 to Level 2 when required Coordinate incident resolution with: Application support teams AMS provider Own and manage the Incident Management process Serve as Process Owner , responsible for governance and continuous improvement Define and implement best practices using ServiceNow Ensure high-quality incident handling and SLA adherence Key Requirements Proven experience in incident management Strong leadership and management skills Excellent communication and collaboration abilities Experience with ServiceNow or similar Incident Management tools Knowledge of SLA management Ability to perform under pressure Nice to Have ITIL certification Experience with Level 2 support Knowledge of application support processes Previous experience with process improvement initiatives Other Details This role involves oversight responsibilities and budget management within the incident management domain. The position also supports organizational growth and includes participation in team expansion efforts.

🏢 Summary: Programme/Project Manager role responsible for end-to-end delivery of complex, multi-stream software projects, including customer-facing implementations in a regulated healthcare context. The position focuses on driving predictable delivery, aligning cross-functional teams, managing risks, and ensuring compliance with quality and regulatory standards. It combines Agile delivery leadership, stakeholder coordination, and operational process improvement. 🗂️ Requirements: 5+ years in programme/project management in software environments, Experience managing complex multi-stream delivery, Strong knowledge of Agile and hybrid methodologies, Scrum experience, Technical literacy and close collaboration with engineering teams, Experience with delivery tracking and documentation tools, Ability to manage risks, dependencies, and trade-offs, Experience with regulatory and compliance frameworks (e.g. MDR, ISO) 📃 Skills: Agile, Scrum, JIRA, Confluence, CI/CD, MDR, ISO, ISO/IEC, KPIs, QA 🏢 Description: Key Responsibilities Project & Delivery Management Own end-to-end delivery across multiple concurrent projects (product, integrations, customer implementations). Translate strategic roadmap into executable plans with clear milestones, dependencies, and risks. Drive delivery cadence (planning, stand-ups, reviews, retrospectives where appropriate). Ensure consistent use of delivery frameworks. Maintain visibility of programme health across scope, timeline, and budget. Cross-Functional Coordination Align priorities across teams and resolve resource conflicts. Facilitate effective communication between technical and non-technical stakeholders. Reporting Provide clear, concise reporting to leadership (e.g. Engineering management updates, delivery status, risks, mitigation plans). Track KPIs related to delivery performance, efficiency, and quality. Risk, Issue & Dependency Management Proactively identify risks and dependencies across projects. Drive mitigation strategies and ensure timely escalation where needed. Manage trade-offs between scope, time, and quality. Process & Operational Excellence With your peers. Continuously improve delivery processes and ways of working. Ensure appropriate documentation and runbooks are in place (handover readiness, operational continuity). Support initiatives such as support rota planning, incident management, and release governance. Customer & Commercial Delivery Own the delivery of customer-facing projects end-to-end, from initiation through to successful completion. Act as the primary coordination point for customer projects, aligning internal teams and external stakeholders. Translate customer requirements into structured delivery plans, ensuring clarity on scope, timelines, and dependencies. Manage customer expectations proactively, maintaining clear and consistent communication throughout delivery. Lead change management across customer projects. Coordinate internal execution across Engineering, Product, and QA to meet customer commitments. Identify delivery risks early and drive mitigation in collaboration with relevant teams. Support pre-sales and scoping activities, ensuring proposed solutions are realistic, deliverable, and commercially sound. Drive post-delivery reviews to capture learnings and improve future customer implementations. Compliance & Quality (Healthcare Context) Ensure delivery aligns with regulatory and compliance requirements (e.g. MDR, ISO standards, data protection). Work closely with QA and engineering to maintain high standards of product quality and safety. Key Outcomes / Success Metrics Predictable and on-time delivery across programmes. Improved delivery velocity without degradation of quality. Reduced operational friction between teams. Clear, actionable reporting for leadership. High customer satisfaction in delivery projects. Skills & Experience Essential 5+ years in programme/project management within software environments. Proven experience managing complex, multi-stream delivery. Strong understanding of Agile and hybrid delivery methodologies. Scrum experience is a major advantage. Ability to operate effectively in ambiguity and bring structure. Excellent stakeholder management and communication skills. Experience working closely with engineering teams (technical literacy required). Desirable Experience in healthcare or regulated environments. Familiarity with compliance frameworks (e.g. MDR, ISO/IEC standards). Tools & Practices JIRA / similar for delivery tracking Confluence / documentation tools Familiarity with CI/CD and engineering workflows (not hands-on, but literate) Profile / Behaviours Structured thinker who can impose clarity without bureaucracy. Comfortable challenging teams constructively to improve outcomes. High ownership and accountability. Pragmatic: balances process with delivery speed. Calm under pressure, particularly in incident or high-stakes delivery scenarios. Reporting Line Reports to: Head of Engineering / Chief Product Officer Works closely with: Engineering Management, Technical Leads, Product Owners, QA, Commercial Teams, Customers

🏢 Summary: Project Manager role responsible for leading end-to-end delivery of mission-critical data center and infrastructure construction projects. The position oversees planning, budgeting, scheduling, cross-functional coordination, client communication, and risk management to ensure on-time and on-budget execution. It requires strong technical knowledge of MEP systems and proficiency with project management tools in complex, multi-discipline environments. 🗂️ Requirements: Bachelor's degree in Engineering, Construction Management, Architecture, or related field or equivalent experience, 5+ years of project management experience in mission-critical, data center, or large-scale infrastructure construction, Strong knowledge of mechanical, electrical, structural, and commissioning systems, Proven experience delivering complex, multi-discipline projects on time and within budget, Proficiency with project management software, Proficiency with standard business tools, Willingness to travel to project sites, Commitment to safety, quality, and regulatory compliance 📃 Skills: HVAC, Power, Cooling, Controls, MSProject, Primavera, Excel, PowerPoint, Commissioning, Construction, MEP, Budgeting, Scheduling, Procurement 🏢 Description: Summary / Objective The Project Manager is responsible for leading the successful delivery of complex mission-critical projects from start to finish. This role oversees all aspects of project execution — including planning, scheduling, budgeting, team coordination, client communication, and risk mitigation — to ensure on-time, on-budget, and high-quality outcomes. Project Managers are hands-on leaders and strategic thinkers. They act as the primary liaison between clients, internal teams, and subcontractors while driving execution across mechanical, electrical, structural, and commissioning scopes. This is a pivotal role for someone who thrives on building strong teams, solving complex challenges, and delivering results in a fast-paced, high-impact environment. Essential Functions Project Planning & Execution - Lead end-to-end project delivery for mission-critical infrastructure, data center builds, and specialty construction projects. - Develop comprehensive project plans, schedules, budgets, and resource allocations. - Define project scope, goals, and deliverables in alignment with client requirements and company objectives. - Ensure all work is performed in compliance with specifications, codes, safety standards, and quality expectations. - Manage project closeout activities including punch list completion, turnover documentation, commissioning support, and lessons-learned reviews. Team Leadership & Collaboration - Coordinate cross-functional project teams including mechanical, electrical, structural, controls, commissioning, and field operations personnel. - Mentor, coach, and support project engineers, field leads, and other team members to drive performance and professional growth. - Foster a collaborative project environment that emphasizes communication, accountability, and continuous improvement. Client & Stakeholder Management - Serve as the primary point of contact for clients, building trust through proactive communication, transparency, and responsiveness. - Manage expectations, provide regular status updates, and resolve issues to ensure alignment on project goals and outcomes. - Represent the organization in meetings, presentations, and negotiations with clients, partners, and vendors. Risk, Budget & Performance Management - Identify, assess, and mitigate project risks; develop contingency plans to address potential challenges. - Oversee project budgets, monitor financial performance, track cost forecasts, and report on variances. - Manage procurement activities, vendor negotiations, contracts, and change orders in coordination with internal stakeholders. - Conduct regular site visits to monitor progress and ensure adherence to safety, quality, and schedule. Process Improvement & Reporting - Facilitate project meetings, prepare meeting minutes, and track action items. - Maintain accurate and organized project documentation including drawings, submittals, RFIs, permits, and as-builts. - Contribute to refining project delivery standards, processes, and tools to improve efficiency and consistency across the organization. Required Education and Experience - Bachelor's degree in Engineering, Construction Management, Architecture, or a related field — or equivalent combination of education and experience. - 5+ years of project management experience in mission-critical, data center, or large-scale infrastructure construction. - Strong working knowledge of mechanical, electrical, structural, and commissioning systems (HVAC, power distribution, cooling, controls). - Proven track record of delivering complex, multi-discipline projects on time and within budget. - Proficiency with project management software (MS Project, Primavera, etc.) and standard business tools (Excel, PowerPoint). - Exceptional communication, negotiation, and stakeholder management skills. - Willingness and ability to travel to project sites as needed. - Commitment to safety, quality, and regulatory compliance. Preferred Qualifications - PMP, PMI-ACP, or equivalent project management certification. - Experience in cleared, government, or high-security environments. - Experience leading projects across multiple geographic markets or remote sites. - Familiarity with modular and prefabricated data center systems. - Background in hiring, mentoring, and developing project teams. What We Offer - Competitive compensation and performance-based incentives. - Comprehensive benefits package including medical, dental, vision, and life insurance. - Career growth opportunities in a rapidly expanding company. - Exposure to innovative, cutting-edge projects in AI, HPC, hyperscale, and high-security environments. - Collaborative culture built on innovation, teamwork, and autonomy. Compensation $100,000—$155,000 USD Benefits - Medical, Dental, and Vision Insurance (Cigna). - 401(k) Retirement Plan with company match and profit-sharing opportunities. - Employer-Paid Life Insurance (1x salary). - Short-Term Disability (company paid). - Voluntary benefits including Long-Term Disability, supplemental life insurance, Accident, Critical Illness, and Hospital Indemnity coverage. - Paid Time Off (up to 160 hours annually). - 7 paid holidays plus 1 floating holiday. - Birthday Time Off (8 hours). - Paid Parental Leave (8 weeks maternity, 2 weeks paternity, concurrent with FMLA). - Volunteer Time Off (40 hours annually). - Boot Reimbursement (up to $150 annually). - Tool Reimbursement ($250 annually). - Tuition Reimbursement (up to $5,000 annually).

🏢 Summary: The offer is for an IT Incident Manager in the KYC area, responsible for managing major IT incidents end-to-end in a complex environment with strong SLA focus. The role involves coordinating L2/L3 teams, leading bridge calls, ensuring stakeholder communication, and driving continuous improvement of incident management processes. It requires ownership of the full incident lifecycle, reporting, and adherence to ITIL practices. 🗂️ Requirements: Several years of experience in IT Service Management or Incident Management, Experience in complex IT environments, Solid understanding of IT infrastructure and applications, Experience working with L2/L3 support teams, Experience managing escalations, Experience managing incidents within SLA targets, Strong analytical skills in reporting and metrics, Knowledge of ITIL practices (Incident, Problem, Change Management), Experience with ITSM tools, Experience with monitoring systems, Very good English (written and spoken) 📃 Skills: ITIL, Jira, Confluence, BMCHelix, ITSM, SLA, KYC, Servers, Databases, Containers, Monitoring, Reporting, Analytics 🏢 Description: For our client from we are looking for IT Incident Manager - KYC area. RESPONSIBILITIES Manage major IT incidents end-to-end, ensuring quick resolution and minimal business impact (SLA-focused) Coordinate bridge calls and war rooms with technical and business teams Support L2/L3 teams and manage priorities and escalations Own the full incident lifecycle (triage, prioritization, communication, closure, documentation) Ensure clear and timely communication with stakeholders and management Monitor SLA compliance and proactively address risks Maintain accurate incident records, including root causes and follow-up actions Prepare and present incident reports, trends, and insights Lead post-incident reviews and track improvement actions Support continuous improvement of incident management processes REQUIREMENTS Several years of experience in IT Service Management / Incident Management in a complex environment Solid understanding of IT infrastructure and applications (servers, databases, containers, etc.) Experience working with L2/L3 teams and managing escalations Strong analytical skills (reporting, metrics, data analysis) Experience managing incidents within SLA targets Good knowledge of ITIL practices (Incident, Problem, Change Management) Experience with ITSM tools (e.g., Jira, Confluence, BMC Helix) and monitoring systems Very good English communication skills (written and spoken) NICE TO HAVE WHAT DO WE OFFER ON THIS PROJECT? Cooperation based on a B2B contract. Hybrid work from Warszawa, Gdańsk, Gdynia or Łódź. (x times a week in the office). The support of a dedicated mentor. In the relationship, we focus on direct communication. When you join speedapp, you will be put in touch with a dedicated mentor who will make sure that you enjoy working with us and with the client. Events and integration meetings, as well as participation in various initiatives, e.g., sports. Access to the benefits offering (medical care, life insurance, Multisport card). WHAT DOES THE RECRUITMENT PROCESS LOOK LIKE? Application: Apply and submit your CV. After the application review, the recruiter will contact selected candidates by phone. Screening: Have a conversation with a speedapp recruiter about your experience. Next steps: The speedapp recruiter will explain the recruitment process for the specific position. The speedapp recruiter will stay in touch with you throughout the entire process. ABOUT SPEEDAPP At speedapp, we believe that an organization is only as good as the people who make it up. We are a team of IT experts and other professionals working for our clients around the world (including Israel, Austria, USA). We go far beyond the HR category. We build IT teams and also help manage them. 👉 10 years of experience 👉 +100 clients worldwide +300 hires per year 💎 We have won the prestigious "Forbes Diamonds" award four times (2022, 2023, 2024, 2025). We are a member of the European Fast Growth Icons network and FinTech Poland. We are ranked 18th among the 100 fastest growing companies 2023 by Clutch. DO YOU HAVE ANY QUESTIONS? Contact the recruiter responsible for this process directly. Barbara Krawczyk Junior IT Delivery Consultant barbara.krawczyk@speedapp.pl +48 734 469 838

🏢 Summary: The offer is for an IT Service Manager responsible for overseeing global IT service management processes, ensuring standardized service delivery, and improving service quality and customer satisfaction. The role focuses on managing SLAs, leading service reviews, and aligning IT services with business expectations using established frameworks and best practices. 🗂️ Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field, Proven experience as IT Service Manager or similar role, Strong knowledge of ITIL framework, Strong knowledge of COBIT framework, Experience in IT service management processes, Fluent English (spoken and written) 📃 Skills: ITIL, COBIT, SLA, ITSM, ServiceManagement, Reporting, Analytics 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. About the role As part of Global Service Management tower, we design and deliver comprehensive approach to managing IT services and processes across an entire organization on a global scale. This includes the establishment of standardized processes and practices to ensure consistent service delivery, regardless of location. The IT Service Manager oversees the implementation of IT service management best practices, manages service level agreements, and acts as a liaison between the IT department, technical teams and other business units. The primary purpose of this role is to enhance the overall IT service quality and customer satisfaction. How you will get the job done preparing and delivering the monthly Service Review Report, providing a consolidated view of service performance and key service management topics ensuring that the standard report meets the expectations of the affiliate’s key stakeholders consulting and supporting Product Owners and Service Receivers in developing and maintaining Service Description documentation, particularly regarding SLA content and requirements leading regular Service Review Meetings with affiliate representatives, presenting performance results, discussing improvement opportunities, and ensuring alignment of service expectations Skills and experience you will need fluent spoken and written English bachelor’s degree in Information Technology, Computer Science, or a related field proven experience as an IT Service Manager or in a similar role strong knowledge of ITIL and COBIT frameworks and service management best practices excellent leadership and team management skills strong analytical and problem-solving abilities exceptional communication and interpersonal skills Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: IT Infrastructure Project Manager responsible for delivering complex infrastructure and operations projects across data centres, cloud, networks, workplace and enterprise architecture. The role focuses on end-to-end project delivery, budget control, vendor management and compliance within a global, regulated environment. You will manage multiple projects ensuring timely delivery, financial accuracy and alignment with business and technical requirements. 🗂️ Requirements: Fluent English, Fluent German, 5+ years IT infrastructure project management experience, Experience delivering projects in complex enterprise environments, Experience managing project budgets (£1m–£3m), Experience in regulated industry (Finance or Insurance), Ability to manage vendors and external resources, Experience tracking costs and forecasts in SAP, Experience managing projects using Clarity, Strong project financial management skills 📃 Skills: SAP, Clarity, Cloud, Networks, DataCentre, Workplace, ServiceManagement, ProjectManagement, Budgeting, ChangeManagement 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. About the role This role is in the Operations Projects (OP) team which is responsible for delivering IT Infrastructure and Operations projects across Data Centre, Cloud, Networks, Workplace, Support, Service Management, Integrations, Facilities and Enterprise Architecture. Operating as a global centre of project and program excellence for change delivery, budget management, and people development within IT, the OP team enables transformation and ensures the successful implementation of technology solutions that underpin the global organization. The team’s remit spans the full IT landscape – from the foundational network infrastructure to the end-user desktop experience. They are accountable for delivering measurable business benefits and outcomes, managing project budgets, maintaining the project roadmap, allocating and leading project resources, and ensuring the timely delivery of all project scopes. Each portfolio run by four sub-tower leads delivers the strategic agenda and roadmap for a specific part of the IT Infrastructure or business demand. Within each portfolio there are multiple projects, programs and project delivery resources. How you will get the job done managing multiple complex projects with a budget of approximately £1m – £3m and taking responsibility for their delivery using formal project management techniques as appropriate ensuring the projects are delivered on time, meeting the business & technical requirements and delivered within the agreed budget producing a Charter for each project based upon the agreed scope, defining the budget, identifying the resources, creating the schedule, outlining the approach and suggesting the sequencing of work required to execute the project effectively d​riving the delivery of their projects with predictable consistency, efficiency and success, ensuring overall compliance with IT-internal requirements and smooth transition of the resulting solution into production managing vendor relationships and the effective utilization of resources on each project, minimizing use of external onshore and offshore resources, and ensuring the timely onboarding and offboarding of those resources when tasks are completed establishing effective working relationships with all stakeholders and acting as the key point of contact for the project identifying issues/risks, analysing options and managing impacts to mitigate project delays and take appropriate action to keep the project on track, leveraging support from key stakeholders and/or management as required managing, monitoring and reporting progress against milestones and budgets, ensuring consistent and transparent communications are provided to Management and Executive Leadership ensuring all project costs (actuals) are actively tracked and managed, including SOWs/Purchase Orders, contracts, internal resource assignments, and ensuring accurate forecasts and accruals are maintained in SAP and Clarity coordinating the completion of all documentation, project plans, change requests, approvals, lifecycle steps and compliance gate requests in a timely manner to ensure the project continues to align with the agreed schedule Skills and experience you will need fluent spoken and written English and German 5 to 7 years+ of experience in successfully managing the delivering of IT infrastructure, workplace or application projects within a technically complex and dynamic environment, ideally in a global Finance/Insurance or regulated industry being able to demonstrate strong management skills including project management, financial management, change management and facilitation ability to lead and direct the project under a unified project lens without compromising business outcomes and priority constraints ability to work in complex organization structures and tenaciously forge a path for delivery resulting in delivery excellent communication skills, strong experience in managing the diverging interests of various stakeholders proven ability to create meaningful reports and summarize project health status for stakeholder presentations proven ability to manage and track project costs and budgets to agreed baselines ability to drive a mixture of functional and geographic workstreams and co-ordinate step change delivery to the business in a unified way collaborative working style creating a culture of accountability and sharing able to work with varying organizational and geographic styles to the end goal of unifying and standardizing the delivery culture and capability willingness and ability to travel internationally Nice to have experience using Clarity to manage projects/programs Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: Senior Program Manager role focused on scaling and optimizing deployment operations for autonomous vehicle programs, ensuring seamless coordination from contract signing to live operations. The position drives process design, workflow automation, KPI tracking, and cross-functional alignment across sales, customer success, support, engineering, and product teams. It emphasizes building scalable systems and feedback loops to support growing fleet deployments in a technical, robotics-driven environment. 🗂️ Requirements: 6+ years of program or project management experience in complex technical environments, Bachelor’s degree in Computer Science, Engineering, Business, or related field, Experience scaling complex operational or deployment programs, Experience designing and automating workflows across sales, customer success, or support, Experience working with customer-facing teams in technical product environments, Familiarity with CRM and support platforms, Familiarity with project tracking tools, Strong analytical skills for operational data analysis, Ability to collaborate cross-functionally with engineering and product teams 📃 Skills: HubSpot, Salesforce, Zendesk, Jira, Confluence, CRM, KPI, Automation 🏢 Description: About this role: We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale. This person will build and maintain the systems, workflows, and cross-functional coordination that enable sales, customer success, support, and engineering teams to deliver a consistent, high-quality deployment experience as fleet and customer base grow. A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next. Responsibilities Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation. Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements. Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs. Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments. Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows. Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs. Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement. Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints. Qualifications 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs. Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline. Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context. Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions. Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments. Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence. Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity. Comfortable operating without a playbook, knowing when to establish process and when to move without it. Experience in autonomous systems, robotics, or industrial automation strongly preferred. Benefits & Perks Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge) Life, Short-term and long-term disability insurance (company funds 100% of premiums) Company 401(k) Commuter Benefits Flexible vacation policy Remote or hybrid work opportunities Sabbatical leave opportunity after 5 years with the company Paid Parental Leave Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages Monthly meal and tech allowances for remote employees

🏢 Summary: The Go-To-Market Operations Leader drives operational excellence across Sales and Marketing by building scalable processes, owning the revenue technology stack, and delivering accurate pipeline analytics and forecasting. The role ensures data integrity, CRM governance, AI-driven automation, and performance transparency to support predictable revenue growth. It acts as a central operational partner to Sales, Marketing, Finance, and Product leadership. 🗂️ Requirements: 10+ years experience in Sales Operations, Revenue Operations, or GTM Operations in B2B SaaS/DaaS environments, Proven experience designing and scaling SalesTech and MarTech ecosystems, Deep expertise with CRM systems (Salesforce, HubSpot), Strong experience with pipeline analytics, forecasting models, and SaaS/DaaS KPI reporting, Experience implementing automation and AI-driven insights in revenue operations, Experience managing cross-functional and technical projects, Ability to work hybrid (minimum three days per week in office) 📃 Skills: Salesforce, HubSpot, CRM, SalesTech, MarTech, Analytics, Forecasting, AI, Automation, SaaS, DaaS, Reporting, Dashboards, KPIs 🏢 Description: The position purpose As Go-To-Market Operations Leader, you are responsible for ensuring operational excellence across Spire's Marketing and Sales organizations through scalable processes, integrated tools, actionable insights, and disciplined performance governance. You are a hands-on operational leader who translates Spire's Go-To-Market strategy into reliable execution. You ensure that Sales and Marketing teams operate on accurate data, efficient workflows, and a fully integrated revenue technology stack that supports predictable growth across Commercial and Government segments. As part of Spire's Growth Marketing and GTM leadership team, you act as the central operational partner to Sales leadership, Marketing, Finance, and Product teams. Your mission is to ensure that the organization can plan, execute, measure, and improve revenue performance with confidence and transparency. Success in this role is measured by sales efficiency, pipeline transparency, forecast accuracy, and operational scalability. Role focus Provide leadership with reliable pipeline visibility and forecasting accuracy Ensure operational excellence across Sales and Marketing Build and maintain an integrated SalesTech and MarTech ecosystem Enable data-driven decision making across GTM teams Establish governance across CRM, reporting, processes, and revenue operations Act as the operational partner to Sales, Marketing and Finance leadership Core responsibilities Sales Operations Governance & Process Excellence You define and enforce the operational standards that enable scalable booking and revenue execution. Responsibilities include: Designing and maintaining standardized Sales Operations processes across regions and segments Defining pipeline stages, qualification standards, and performance metrics Establishing governance across CRM usage, reporting standards, and operational workflows Driving alignment between Sales, Marketing, Customer Success, and Product teams Ensuring consistent operating models across Commercial and Government sales motions Revenue Technology Stack Ownership (SalesTech & MarTech) You own the evolution and operational integrity of the GTM technology ecosystem. Responsibilities include: Defining and executing the SalesTech and MarTech roadmap Ensuring integration across core platforms such as CRM (e.g., Salesforce), marketing automation (Hubspot), analytics, and enablement tools Automating business processes wherever possible to reduce manual work and improve data reliability Working closely with IT and engineering teams on system integrations and architecture Continuously evaluating and improving the GTM tech stack to support growth and efficiency This role requires a hands-on operator who understands both the technical and business implications of GTM systems. Pipeline Analytics, Forecasting & Revenue Insights You ensure leadership has full transparency into revenue performance. Responsibilities include: Owning pipeline analytics, conversion metrics, and coverage analysis Managing forecasting processes and improving forecast accuracy Delivering performance dashboards for Sales leadership and executive teams Providing insights into pipeline health, sales efficiency, and revenue risks Supporting Finance with bookings tracking, forecasting alignment, and revenue planning inputs Business Reviews & Performance Cadence You establish the operational rhythm of Spire's Sales & Marketing organization. Responsibilities include: Owning the operational framework for: Weekly pipeline reviews Monthly performance reviews Quarterly business reviews (QBRs) Ensuring consistent reporting standards across Sales leadership Providing structured insights to support executive and board-level discussions Enabling Sales leadership to make fast, informed decisions based on reliable data Cross-Functional Leadership & Stakeholder Management You serve as a central partner across Spire's leadership team. Responsibilities include: Partnering closely with: Sales leadership Marketing leadership Finance Product Management Customer Success Aligning revenue operations with corporate planning and budgeting cycles Driving transparency and accountability across GTM performance Coordinating cross-functional initiatives that improve revenue execution AI-Driven Sales Operations & Automation You leverage modern AI capabilities to improve operational intelligence and efficiency. Responsibilities include: Identifying and implementing AI-driven analytics and automation across the revenue lifecycle Supporting Sales teams with AI-enhanced tools for pipeline management and decision support Continuously evaluating emerging AI capabilities across the GTM (Marketing & Sales) technology stack Sales Enablement, Training & Operational Readiness You ensure that Sales teams operate with the tools, knowledge, and operational discipline required to execute consistently across markets. Responsibilities include: Designing and maintaining structured Sales training formats and training kits aligned with Spire's GTM motions Delivering operational training on pipeline management, forecasting discipline, CRM usage, and reporting standards Ensuring Sales teams understand and adopt SalesTech and MarTech tools used across the revenue lifecycle Partnering with Marketing and Product teams to ensure Sales collateral and messaging are correctly applied in customer conversations Supporting onboarding and ramp-up of new Sales team members through standardized operational training programs This function ensures that Sales Operations not only provides tools and data, but also drives the operational discipline required for predictable revenue execution Deliverables Pipeline analytics and conversion insights Executive performance dashboards Bookings reporting and forecasting frameworks Budget and planning insights for Finance Governance of CRM, SalesTech, MarTech, and reporting standards Sales training program including formats and enablement kits Sales collateral and pitch frameworks aligned with GTM positioning Desired skillset 10+ years of experience in Sales Operations, Revenue Operations, or GTM Operations in technology-driven B2B environments supporting SaaS and DaaS recurring revenue business models Proven experience designing and scaling SalesTech and MarTech ecosystems Deep expertise with CRM systems (e.g., Salesforce, HubSpot) and revenue analytics tools Strong experience with pipeline analytics, forecasting models, and performance reporting by developing SaaS and DaaS KPIs and pro-actively managing and holding teams accountable Demonstrated ability to work directly with Sales leadership, Finance, and executive stakeholders Hands-on experience implementing automation and AI-driven insights in revenue operations Strong analytical, structured, and problem-solving capabilities Ability to balance strategic planning with operational execution Experience managing cross-functional and technical projects Excellent stakeholder management and communication skills Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office. Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. The anticipated base salary range for this position is listed below. Final base salary for this role will be based on the location, skills, experience and qualifications. In addition to base compensation, this role may be eligible for annual equity awards and our employee benefits program, including vacation, sick, and personal time off; optional medical, dental, vision, life, and disability coverage; a 401(K) plan; health and wellness reimbursement program; and participation in the Employee Stock Purchase Plan. Salary Range $130,000—$145,000 USD Global Perks Name Your Satellite Program (NYSP) Launch Attendance Generous Time Off Policy Education Assistance Program Employee Assistance Program (EAP) Employee Stock Purchase Program (ESPP) Family Leave Fitness Reimbursement Employee Referral Program Healthy snacks & beverages in every office