Operations Manager ABA

🏢 Summary: The Operations Manager oversees daily center operations and regional scheduling to ensure efficient performance, compliance, and high-quality service delivery. The role aligns staffing, scheduling, and operational processes while supervising staff and managing key performance metrics. This fully on-site position supports cross-functional teams to optimize utilization, minimize service disruptions, and drive operational growth. 🗂️ Requirements: 2+ years experience in operations, scheduling, or team management, Leadership or supervisory experience, Experience managing schedules and staffing coordination, Proficiency with Google Workspace, Ability to use or quickly learn CentralReach or similar systems, Strong organizational and time management skills, Ability to maintain accurate data and documentation, Ability to handle confidential information, Availability to work fully on-site Monday–Friday, 40 hours per week, Ability to lift at least 25 lbs 📃 Skills: CentralReach, GoogleWorkspace, Scheduling, WorkforcePlanning, Payroll, Billing, Timekeeping, DataReporting, KPITracking, Compliance, HIPAA 🏢 Description: The Operations Manager is responsible for overseeing the daily operations of the Yuba City center while managing all regional scheduling functions. This role ensures the center operates efficiently, maintains compliance standards, and delivers a high-quality experience for both staff and families. This position serves as a cross-functional operational leader supporting clinical, recruiting, and leadership teams. The role is responsible for aligning staffing, scheduling, and operational processes to support strong performance, minimize service disruption, and drive key business metrics. This role may evolve over time based on business needs and may support additional operational initiatives as assigned. Primary Functions Include: Center Operations (COS) Oversee daily operations of the center, ensuring a safe, organized, and high-quality environment Serve as the primary point of contact for families for non-clinical needs and general communication Maintain facility operations including supplies, vendor coordination, and overall center upkeep Ensure compliance with safety protocols, building procedures, and authorized access requirements Support intake logistics, including assessment scheduling and onboarding coordination Scheduling & Learner Coordination Own all regional scheduling, including building and maintaining staff and learner schedules Manage real-time scheduling adjustments including callouts, cancellations, and reroutes Support schedule optimization by coordinating make-ups and minimizing lost hours Develop schedule proposals and support alignment between staff availability and learner needs Partner with clinical and recruiting teams to ensure timely staffing and learner placement Monitor scheduling trends and proactively address gaps and cancellation impact Staff Supervision & Support Supervise BTs, RBTs, and center-based staff across onboarding, development, and retention Monitor staff attendance, availability, and time-off requests Support coverage planning and resolution of staffing gaps Partner with clinical leadership on staff performance and training coordination Promote a positive team environment focused on accountability and engagement Administrative & Operational Support Maintain accurate and up-to-date data within CentralReach and other operational systems Support payroll, billing, timekeeping, and documentation processes to ensure accuracy and compliance Assist with onboarding and offboarding coordination and employee documentation Manage center-related expenses, supplies, and purchasing needs Ensure compliance with company policies and applicable labor laws Operational Performance & KPI Management Monitor key performance metrics, including utilization, cancellations, and scheduling efficiency Track and follow up on scheduling gaps, unconverted appointments, and lost service hours Maintain scheduling tools, trackers, and reporting systems to support operations Identify and implement process improvements to increase efficiency and performance Data Tracking & Reporting Track and report on staffing needs, scheduling gaps, and utilization trends Monitor intake pipeline and learner launch progress Prepare and maintain operational reports to support leadership decision-making Collaboration & Communication Serve as the primary scheduling and operations point of contact for the region Manage and respond to the scheduling inbox in a timely and professional manner Partner with clinical, recruiting, HR, and leadership teams to align staffing and operations Participate in leadership meetings and support execution of operational priorities New Learner & Growth Support Coordinate initial schedules for new learners in alignment with staffing and scheduling expectations Partner with recruiting to support timely staffing for new cases Support center growth initiatives, tours, and operational readiness Assist with planning and support for new center launches as needed Qualifications: Skills/Abilities Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Excellent communication skills – in person, by phone, and in writing Strong interpersonal and leadership skills with the ability to supervise and support team members Ability to problem-solve quickly and make sound operational decisions Strong attention to detail and ability to maintain accurate data and documentation Ability to manage scheduling complexities and adapt to real-time operational changes Ability to act with professionalism, accountability, and sound judgment Proficient with Google Workspace or related software Proficiency with or the ability to quickly learn scheduling and operational systems (CentralReach preferred) Knowledge of HIPAA and operational compliance standards preferred Education & Experience Requirements Bachelor's degree in business, healthcare, psychology, education, or related field preferred 2+ years of experience in operations, scheduling, or team management (ABA or healthcare preferred) Leadership or supervisory experience required Experience managing schedules, staffing coordination, or workforce planning strongly preferred Experience with CentralReach or similar systems a plus Strong organizational and time management skills with the ability to manage competing priorities Excellent communication and interpersonal skills Ability to handle sensitive or confidential information with discretion Physical Requirements The ability to sit and stand for extended periods throughout the workday The ability to walk and move throughout the center environment as needed The ability to lift at least 25 lbs The ability to operate a computer and office equipment consistently throughout the workday Work Environment & Schedule Expectations Fully on-site role, Monday–Friday, 40 hours per week Center hours typically range from 8:00 AM to 7:00 PM; flexibility required based on operational needs Pay Rate $60,000—$65,000 USD

🏢 Summary: The State Director leads statewide ABA operations, owning P&L performance, growth, staffing stability, and operational efficiency while partnering with clinical leadership to ensure compliant, high-quality service delivery. The role focuses on scaling multi-region operations, optimizing scheduling and utilization, driving referral growth, and maintaining regulatory compliance. It requires strong ABA operations experience and the ability to manage performance, expansion, and cross-functional teams in a growth-oriented environment. 🗂️ Requirements: 2–5 years experience in ABA operations, Experience managing multi-site or multi-region operations, Experience overseeing P&L, budgeting, or financial performance, Experience managing and coaching teams of 10+ staff, Experience with KPI definition, performance tracking, and data-driven decision-making, Experience in staffing, workforce planning, and operational optimization, Experience in referral growth, outreach, or sales strategy, Experience in conflict resolution and performance management, Familiarity with healthcare or regulated environments, Ability to reside in-state or travel monthly as required 📃 Skills: ABA, P&L, KPIs, Forecasting, Budgeting, Scheduling, Utilization, Staffing, Compliance, Credentialing, Auditing, DataAnalysis, PerformanceManagement, OperationsManagement 🏢 Description: The State Director is the operational and business leader responsible for all Sunrise ABA performance within their assigned state. This role owns state-level growth, P&L, discipline, operational and scheduling optimization, intake pipelines, staffing stability, and regional performance. The State Director partners closely with Clinical Leadership (BCBA Leads) to ensure delivery of high-quality, compliant ABA services while scaling efficiently and profitably. This position requires experience in the ABA field. This role is geared toward a strategic operator who can drive strong results, create structure, support leaders, and elevate performance across multiple regions within the state. Key Responsibilities Own overall state-level P&L, margin performance, and billable hour growth. Lead and manage ROSS team members and support them in hitting weekly, monthly, and quarterly performance targets. Drive operational efficiency: scheduling performance, utilization, staffing ratios, and cost-per-billable-hour. Ensure strong communication and execution of systems, expectations, and processes across all regions. Growth & Market Expansion Oversee all referral growth and outreach efforts within the state. Partner with Outreach/Intake teams to increase inquiry conversion rates and maintain strong relationships with referral sources. Identify and execute expansion opportunities: new regions, new centers, new partnerships. Support payor relationships, state-specific requirements, and contracting needs as the company scales. Staffing & People Operations Drive staffing stability across BTs, BCBAs, and intake/support roles. Forecast hiring needs based on caseload demand and growth goals. Partner with Talent Acquisition leadership to ensure hiring velocity supports expansion. Support Regional Managers in coaching, performance management, and culture execution. Clinical Partnership Work closely with State Clinical Leads/BCBA Leads (clinical leadership does not report to this role clinically). Ensure operational support is in place for clinical quality, supervision, and staff development. Coordinate staffing, scheduling, caseload balancing, and service delivery to ensure families receive consistent, high-quality care. Compliance & Quality Ensure state compliance with licensing requirements, employee credentialing, audits, and documentation standards. Support consistent rollout of policies, updates, and quality-improvement initiatives. Maintain oversight of service authorization processes, intake timelines, and ongoing operational compliance. Qualifications Must have 2–5 years experience in ABA operations. Leadership Qualifications Communicates clearly, professionally, and effectively with team members, leadership, and external partners. Leads with a calm, solutions-oriented approach to people and problems. Serves as a conflict resolver, addressing concerns early and de-escalating situations. Thinks critically before acting, considering outcomes and risks. Models leadership aligned with core values and culture, setting clear expectations and accountability. Acts as a self-starter, identifying problems and developing sustainable solutions. Performs well under pressure while meeting deadlines. Demonstrates a growth-minded approach to leadership and development. Role Qualifications Demonstrated experience managing departments, programs, or large-scale projects with a strong business and operational mindset. Proven experience leading and scaling multi-site or multi-region operations, including oversight of performance, staffing, and operational systems. Experience managing and supporting teams of 10+ interdepartmental team members. Strong background in employee conflict resolution and performance management. Experience in marketing, outreach, or sales strategy, including referral growth and partnership development. Proven ability to define KPIs, develop tracking systems, and drive teams to meet goals. Demonstrated strength in data analysis and operational decision-making. Experience managing budgets, forecasting, and P&L-related performance preferred. Familiarity with healthcare, behavioral health, or other regulated environments preferred. Ability to manage competing priorities in a fast-paced, growth-oriented organization. Must reside in the state of the role and/or be able to travel monthly if required. Salary $90,000—$120,000 USD

🏢 Summary: The Regional Director of Operations leads multi-market clinic operations in New York and New Jersey, overseeing performance, profitability, and strategic execution across outpatient healthcare settings. This role drives KPI-based performance improvements, manages P&L responsibility, and ensures operational excellence, compliance, and team development. The position requires extensive experience managing multiple clinics and healthcare operations in a fast-paced environment. 🗂️ Requirements: Bachelor's degree in Business or related field, 6+ years managing P&L in a healthcare delivery setting, Experience managing multiple clinics and markets in healthcare, Knowledge of clinical operations, revenue cycle, HR, EHRs, federal regulations and compliance, Experience in outpatient surgery centers, Ability to establish and manage KPIs, Proficiency in MS Office, Residence in New York or New Jersey 📃 Skills: P&L, KPIs, EHR, EMR, MSOffice, eClinicalWorks, NextGen, Allscripts, Anthem, HIPAA 🏢 Description: The Regional Director of Operations works under the supervision of the VP of Operations on the management of daily operations and profitability. This position is a multi-faceted, highly visible leadership role over managers and operations in an assigned region, requiring sound leadership in the development and execution of strategy over clinic operations. The RDO is responsible for identifying problem areas and directing managers and their teams to improve and achieve overall company goals. This opportunity oversees the New York and New Jersey market. Must live within either of those states. About the Role Operational leadership over a group of markets in more than one region, analyzing clinic outcomes and KPIs and removing production constraints. Work with each market leader to set operational goals and quality metrics that can be measured and evaluated to drive performance and efficiencies. Establish and utilize KPIs to improve performance by promoting a metrics-driven culture and collaborative partnerships with colleagues and outside providers. Build, coach, and mentor market managers in the assigned region. Travel to designated locations is required on a relatively frequent basis. Oversight of recruitment, staffing, compensation, training, reporting, retention, performance management and terminations. Administrative approvals of job requisitions, offer letters, compensation increases, expense reports, PTO, and purchase requests. Identify key strategic issues facing clinic operations and craft impactful solutions, including organizing cross-functional teams and managing timely analysis with predetermined milestones. Ongoing evaluation of clinic operations structure, ensuring policies and procedures are intact. Develop strategic recommendations to support patient experience and improvement initiatives, including innovative approaches for measuring and reporting unit-level performance. Develop, distribute, and evaluate Standard Operating Procedures to create consistency, efficiency, and improved productivity. Collaborate closely with leadership to drive performance of key business lines. Provide leadership and P&L ownership over the market and collaborate with clinical and operational leaders to implement and manage business operations. Work closely with key stakeholders and corporate department leaders. Meet with internal and/or external stakeholders to facilitate team and business priorities. Demonstrate behaviors consistent with core values and standards of conduct. Maintain confidentiality and security of Protected Health Information (PHI) in accordance with HIPAA and applicable laws and regulations. Perform other related duties as assigned. Qualifications Bachelor's degree in business or related field. Surgical clinical experience preferred. 6+ years of experience managing a P&L within a healthcare delivery setting. Experience managing multiple clinics and markets within a healthcare setting is required; strong focus in outpatient surgery centers preferred. Working knowledge of clinical operations, revenue cycle, human resources, EHRs, federal regulations and compliance. Expert organizational and leadership skills. Demonstrated metrics-driven approach and ability to establish and utilize KPIs. Ability to articulate key levers influencing cost center performance. Strong strategic thinking, analytical ability, and business acumen. Strong interpersonal, verbal, and written communication skills. Proficiency in MS Office. Experience working with EMRs such as eClinicalWorks, Anthem, NextGen, and/or Allscripts is a plus. Flexibility and adaptability in a fast-paced, high-growth organization. Compensation Total compensation is based on experience and may include base salary, bonuses, and other incentive pay. Compensation: $150,000—$170,000 USD.