Business Operations Manager

🏢 Summary: Business Operations Manager role focused on leading and improving the SIOP process, driving cross-functional operational alignment, and enabling data-driven decision-making in a fast-paced advanced manufacturing environment. The position partners with engineering, operations, supply chain, finance, and data teams to improve planning systems, analytics, governance, and operational performance. This onsite role in Torrance, CA supports scalable business operations through process optimization, reporting, and project leadership. 🗂️ Requirements: Bachelor's degree in Supply Chain, Operations Management, Engineering, Business, Finance, or related field, 5–8+ years of experience in business operations, S&OP/SIOP, program management, supply chain, production planning, or engineering operations, Experience in advanced manufacturing, electronics, aerospace, medical devices, or related technology-intensive sectors, Ability to lawfully access information and technology subject to US export controls, Experience leading cross-functional projects involving data and business processes, Proficiency with ERP/MRP systems and advanced planning or analytics tools, Strong analytical and communication skills, Understanding of forecasting, capacity planning, inventory optimization, leadtime management, and product lifecycle management 📃 Skills: SAP, Oracle, Kinaxis, o9, PowerBI, ERP, MRP, SIOP, S&OP, Analytics, Forecasting, Planning, Inventory, Capacity, Automation, Reporting 🏢 Description: Divergent has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS) that uses machine learning to engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are designed for improved performance, lower cost, rapid customization, faster time to market, and scalable high-volume production. The company supports automotive OEMs and is expanding into Aerospace and Defense sectors. Purpose The Business Operations Manager is a cross-functional leader responsible for enabling high-quality, data-driven decision-making, operational alignment, and communication across the organization. This role establishes and facilitates the business processes, operational rhythms, and governance that enable Engineering, Programs, Operations, Supply Chain, Finance, and other functional teams to make informed decisions, manage risk, and execute against company priorities. This role will own and facilitate the Sales, Inventory, and Operations Planning (SIOP) process, using it as the cross-functional forum to align demand, supply, capacity, inventory, and financial objectives. As the organization matures, the role will expand beyond SIOP to strengthen broader business operating mechanisms, improve cross-functional communication, enhance organizational visibility, and build scalable decision-making processes. Success in this role requires navigating ambiguity, translating complex data into actionable insights, aligning stakeholders with competing priorities, and continually improving the systems, analytics, and governance that support operational excellence in a fast-paced, high-growth environment. The Role - Lead and continually improve the company's monthly SIOP process, ensuring timely inputs, scenario analysis, and clear decisions at each step. - Facilitate structured business reviews that align Sales, Programs, Engineering, Operations, Supply Chain, Finance, and other functional teams around priorities, risks, dependencies, and execution plans. - Develop and maintain trusted reporting dashboards, KPIs, and data governance processes that provide leadership with accurate, actionable insights. - Partner closely with data science and digital teams to improve planning systems, reporting capabilities, automation, and analytics that support scalable business operations. - Identify cross-functional risks, constraints, and opportunities, driving mitigation plans and ensuring decisions are documented, communicated, and executed. - Partner with Finance and functional leaders to ensure operational plans support strategic and financial objectives. - Lead continuous improvement initiatives by evaluating existing processes, identifying inefficiencies and opportunities, partnering with functional leaders to design improved ways of working, and driving measurable improvements to operational performance. - Lead implementation of process improvements through project management, stakeholder coordination and buy-in, defining business requirements, supporting software system development, driving change management, and ensuring successful adoption of new processes and tools. Basic Qualifications - Ability to lawfully access information and technology that is subject to US export controls. - Bachelor's degree in Supply Chain, Operations Management, Engineering, Business, Finance, or related field. - 5–8+ years of progressive experience in business operations, S&OP/SIOP, program management, supply chain, production planning, engineering operations, or related cross-functional operational leadership roles. - Experience within advanced manufacturing, electronics, aerospace, medical devices, or related technology-intensive sectors. - Excellent communication and facilitation skills with the ability to influence and drive decisions across all organizational levels. - Experience leading impactful cross-functional projects involving data and business processes. - Strong analytical skills with proficiency in ERP/MRP systems and advanced planning or analytics tools such as SAP, Oracle, Kinaxis, o9, and Power BI. - Understanding of forecasting, capacity planning, inventory optimization, leadtime management, and product lifecycle management. Behavioral Competencies - Growth mindset with experience building or maturing processes. - Ability to operate in fast-changing, ambiguous environments. - Systems thinking and ability to simplify complex planning processes. - Data-driven and analytical approach to resolving conflicts and challenging assumptions. - Strong collaboration and cross-functional alignment skills. - Focus on execution, accountability, and measurable results. - Highly organized and detail-oriented. - Ability to align senior leaders and technical teams around difficult tradeoff decisions. Work Environment This role is based onsite in the Torrance, CA office. Compensation SIOP Manager (Lead) / S06: $133,580 - $183,680 SIOP Manager (Principal) / S07: $154,300 - $212,160 Pay Range: $133,580—$212,160 USD What We Offer - Competitive compensation package including salary, equity plan, and discretionary bonus opportunities. - Paid vacation, sick time, company holidays, and year-end shutdown. - Paid parental leave. - Comprehensive health and wellness benefits including HMO and PPO options. - Company-sponsored life insurance and disability coverage. - Learning and development reimbursement opportunities. - Collaborative and high-performing work environment in a mission-driven company. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to protected characteristics under applicable laws. Additional Information The role may require supporting special projects or additional duties as business needs evolve. The company participates in E-Verify to confirm employment eligibility in the United States.

🏢 Summary: The Operations Manager oversees daily center operations and regional scheduling to ensure efficient performance, compliance, and high-quality service delivery. The role aligns staffing, scheduling, and operational processes while supervising staff and managing key performance metrics. This fully on-site position supports cross-functional teams to optimize utilization, minimize service disruptions, and drive operational growth. 🗂️ Requirements: 2+ years experience in operations, scheduling, or team management, Leadership or supervisory experience, Experience managing schedules and staffing coordination, Proficiency with Google Workspace, Ability to use or quickly learn CentralReach or similar systems, Strong organizational and time management skills, Ability to maintain accurate data and documentation, Ability to handle confidential information, Availability to work fully on-site Monday–Friday, 40 hours per week, Ability to lift at least 25 lbs 📃 Skills: CentralReach, GoogleWorkspace, Scheduling, WorkforcePlanning, Payroll, Billing, Timekeeping, DataReporting, KPITracking, Compliance, HIPAA 🏢 Description: The Operations Manager is responsible for overseeing the daily operations of the Yuba City center while managing all regional scheduling functions. This role ensures the center operates efficiently, maintains compliance standards, and delivers a high-quality experience for both staff and families. This position serves as a cross-functional operational leader supporting clinical, recruiting, and leadership teams. The role is responsible for aligning staffing, scheduling, and operational processes to support strong performance, minimize service disruption, and drive key business metrics. This role may evolve over time based on business needs and may support additional operational initiatives as assigned. Primary Functions Include: Center Operations (COS) Oversee daily operations of the center, ensuring a safe, organized, and high-quality environment Serve as the primary point of contact for families for non-clinical needs and general communication Maintain facility operations including supplies, vendor coordination, and overall center upkeep Ensure compliance with safety protocols, building procedures, and authorized access requirements Support intake logistics, including assessment scheduling and onboarding coordination Scheduling & Learner Coordination Own all regional scheduling, including building and maintaining staff and learner schedules Manage real-time scheduling adjustments including callouts, cancellations, and reroutes Support schedule optimization by coordinating make-ups and minimizing lost hours Develop schedule proposals and support alignment between staff availability and learner needs Partner with clinical and recruiting teams to ensure timely staffing and learner placement Monitor scheduling trends and proactively address gaps and cancellation impact Staff Supervision & Support Supervise BTs, RBTs, and center-based staff across onboarding, development, and retention Monitor staff attendance, availability, and time-off requests Support coverage planning and resolution of staffing gaps Partner with clinical leadership on staff performance and training coordination Promote a positive team environment focused on accountability and engagement Administrative & Operational Support Maintain accurate and up-to-date data within CentralReach and other operational systems Support payroll, billing, timekeeping, and documentation processes to ensure accuracy and compliance Assist with onboarding and offboarding coordination and employee documentation Manage center-related expenses, supplies, and purchasing needs Ensure compliance with company policies and applicable labor laws Operational Performance & KPI Management Monitor key performance metrics, including utilization, cancellations, and scheduling efficiency Track and follow up on scheduling gaps, unconverted appointments, and lost service hours Maintain scheduling tools, trackers, and reporting systems to support operations Identify and implement process improvements to increase efficiency and performance Data Tracking & Reporting Track and report on staffing needs, scheduling gaps, and utilization trends Monitor intake pipeline and learner launch progress Prepare and maintain operational reports to support leadership decision-making Collaboration & Communication Serve as the primary scheduling and operations point of contact for the region Manage and respond to the scheduling inbox in a timely and professional manner Partner with clinical, recruiting, HR, and leadership teams to align staffing and operations Participate in leadership meetings and support execution of operational priorities New Learner & Growth Support Coordinate initial schedules for new learners in alignment with staffing and scheduling expectations Partner with recruiting to support timely staffing for new cases Support center growth initiatives, tours, and operational readiness Assist with planning and support for new center launches as needed Qualifications: Skills/Abilities Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Excellent communication skills – in person, by phone, and in writing Strong interpersonal and leadership skills with the ability to supervise and support team members Ability to problem-solve quickly and make sound operational decisions Strong attention to detail and ability to maintain accurate data and documentation Ability to manage scheduling complexities and adapt to real-time operational changes Ability to act with professionalism, accountability, and sound judgment Proficient with Google Workspace or related software Proficiency with or the ability to quickly learn scheduling and operational systems (CentralReach preferred) Knowledge of HIPAA and operational compliance standards preferred Education & Experience Requirements Bachelor's degree in business, healthcare, psychology, education, or related field preferred 2+ years of experience in operations, scheduling, or team management (ABA or healthcare preferred) Leadership or supervisory experience required Experience managing schedules, staffing coordination, or workforce planning strongly preferred Experience with CentralReach or similar systems a plus Strong organizational and time management skills with the ability to manage competing priorities Excellent communication and interpersonal skills Ability to handle sensitive or confidential information with discretion Physical Requirements The ability to sit and stand for extended periods throughout the workday The ability to walk and move throughout the center environment as needed The ability to lift at least 25 lbs The ability to operate a computer and office equipment consistently throughout the workday Work Environment & Schedule Expectations Fully on-site role, Monday–Friday, 40 hours per week Center hours typically range from 8:00 AM to 7:00 PM; flexibility required based on operational needs Pay Rate $60,000—$65,000 USD

🏢 Summary: The role involves overseeing daily center operations and managing regional scheduling to ensure efficient staffing, compliance, and high-quality service delivery. The Operations Manager coordinates cross-functional teams, optimizes scheduling processes, monitors KPIs, and maintains operational systems to support performance and growth. This fully on-site position requires strong leadership, scheduling expertise, and proficiency with operational platforms such as CentralReach and Google Workspace. 🗂️ Requirements: 2+ years experience in operations, scheduling, or team management, Leadership or supervisory experience, Experience managing schedules and staffing coordination, Proficiency with Google Workspace or similar software, Proficiency with scheduling or operational systems (CentralReach preferred), Ability to maintain accurate data and documentation, Knowledge of HIPAA and compliance standards, Bachelor’s degree in business, healthcare, psychology, education, or related field preferred, Ability to work fully on-site Monday–Friday, 40 hours per week 📃 Skills: CentralReach, GoogleWorkspace, Scheduling, WorkforcePlanning, DataTracking, Reporting, Payroll, Billing, Timekeeping, HIPAA 🏢 Description: The Operations Manager is responsible for overseeing the daily operations of the Bardstown Area while managing all regional scheduling functions. This role ensures the center operates efficiently, maintains compliance standards, and delivers a high-quality experience for both staff and families. This position serves as a cross-functional operational leader supporting clinical, recruiting, and leadership teams. The role is responsible for aligning staffing, scheduling, and operational processes to support strong performance, minimize service disruption, and drive key business metrics. This role may evolve over time based on business needs and may support additional operational initiatives as assigned. Quick Facts Pay Rate: $50,000—$55,000 USD Fully on-site role, Monday–Friday, 40 hours per week Hours typically range from 8:00 AM to 7:00 PM; flexibility required based on operational needs Primary Functions Include: Center Operations (COS) - Oversee daily operations of the center, ensuring a safe, organized, and high-quality environment - Serve as the primary point of contact for families for non-clinical needs and general communication - Maintain facility operations including supplies, vendor coordination, and overall center upkeep - Ensure compliance with safety protocols, building procedures, and authorized access requirements - Support intake logistics, including assessment scheduling and onboarding coordination Scheduling & Learner Coordination - Own all regional scheduling, including building and maintaining staff and learner schedules - Manage real-time scheduling adjustments including callouts, cancellations, and reroutes - Support schedule optimization by coordinating make-ups and minimizing lost hours - Develop schedule proposals and support alignment between staff availability and learner needs - Partner with clinical and recruiting teams to ensure timely staffing and learner placement - Monitor scheduling trends and proactively address gaps and cancellation impact Staff Supervision & Support - Supervise BTs, RBTs, and center-based staff across onboarding, development, and retention - Monitor staff attendance, availability, and time-off requests - Support coverage planning and resolution of staffing gaps - Partner with clinical leadership on staff performance and training coordination - Promote a positive team environment focused on accountability and engagement Administrative & Operational Support - Maintain accurate and up-to-date data within CentralReach and other operational systems - Support payroll, billing, timekeeping, and documentation processes to ensure accuracy and compliance - Assist with onboarding and offboarding coordination and employee documentation - Manage center-related expenses, supplies, and purchasing needs - Ensure compliance with company policies and applicable labor laws Operational Performance & KPI Management - Monitor key performance metrics, including utilization, cancellations, and scheduling efficiency - Track and follow up on scheduling gaps, unconverted appointments, and lost service hours - Maintain scheduling tools, trackers, and reporting systems to support operations - Identify and implement process improvements to increase efficiency and performance Data Tracking & Reporting - Track and report on staffing needs, scheduling gaps, and utilization trends - Monitor intake pipeline and learner launch progress - Prepare and maintain operational reports to support leadership decision-making Collaboration & Communication - Serve as the primary scheduling and operations point of contact for the region - Manage and respond to the scheduling inbox in a timely and professional manner - Partner with clinical, recruiting, HR, and leadership teams to align staffing and operations - Participate in leadership meetings and support execution of operational priorities New Learner & Growth Support - Coordinate initial schedules for new learners in alignment with staffing and scheduling expectations - Partner with recruiting to support timely staffing for new cases - Support center growth initiatives, tours, and operational readiness - Assist with planning and support for new center launches as needed Qualifications Skills/Abilities - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment - Excellent communication skills – in person, by phone, and in writing - Strong interpersonal and leadership skills with the ability to supervise and support team members - Ability to problem-solve quickly and make sound operational decisions - Strong attention to detail and ability to maintain accurate data and documentation - Ability to manage scheduling complexities and adapt to real-time operational changes - Ability to act with professionalism, accountability, and sound judgment - Proficient with Google Workspace or related software - Proficiency with or the ability to quickly learn scheduling and operational systems (CentralReach preferred) - Knowledge of HIPAA and operational compliance standards preferred Education & Experience Requirements - Bachelor's degree in business, healthcare, psychology, education, or related field preferred - 2+ years of experience in operations, scheduling, or team management (ABA or healthcare preferred) - Leadership or supervisory experience required - Experience managing schedules, staffing coordination, or workforce planning strongly preferred - Experience with CentralReach or similar systems a plus - Strong organizational and time management skills with the ability to manage competing priorities - Excellent communication and interpersonal skills - Ability to handle sensitive or confidential information with discretion Physical Requirements - The ability to sit and stand for extended periods throughout the workday - The ability to walk and move throughout the center environment as needed - The ability to lift at least 25 lbs - The ability to operate a computer and office equipment consistently throughout the workday

🏢 Summary: Leadership role responsible for driving inbound sales pipeline growth, market expansion, and revenue acceleration within a highly regulated pharmacy environment. The position leads sales development strategy, team performance, AI-driven analytics adoption, and cross-functional collaboration to optimize forecasting, prospecting, and operational execution. Focused on scalable processes, compliance, and data-driven decision-making to achieve aggressive commercial targets. 🗂️ Requirements: Bachelor's degree in Business, Marketing, Communications, Healthcare Administration or related field, Minimum 5 years experience in sales development, business development, inside sales, or commercial operations, Minimum 3 years direct people leadership experience, Experience with CRM platforms and sales engagement technologies, Experience using AI-enabled analytics and business tools, Strong knowledge of inbound sales methodologies and pipeline management, Experience in regulated, fast-paced environments, Valid driver's license 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Reporting, Segmentation, LeadScoring, Dashboards, Workflow, SalesEngagement 🏢 Description: POSITION SUMMARY The Manager, Sales Development drives pipeline generation, market expansion, and revenue acceleration by leading a high-performing inbound sales organization within a hyper-growth, highly regulated 503A and 503B pharmacy environment. This role owns sales development strategy, prospecting execution, talent performance, forecasting accuracy, and cross-functional alignment across commercial operations, marketing, analytics, and customer engagement initiatives. The leader leverages AI as a force multiplier to increase speed, scale, lead quality, workflow efficiency, and data-driven decision-making while strengthening operational rigor and customer acquisition outcomes. RESPONSIBILITIES Sales Leadership Pipeline Ownership: Lead and optimize the sales development function by establishing scalable inbound strategies, driving qualified pipeline growth, and aligning prospecting priorities with enterprise revenue objectives. Utilize AI-enabled analytics, workflow automation, and performance intelligence tools to improve targeting precision, accelerate conversion velocity, and enhance forecasting accuracy. Coach high-performing teams through structured accountability, measurable execution standards, and continuous development practices. Talent Development: Recruit, develop, and retain high-performing sales development talent within a fast-paced, highly regulated healthcare environment. Implement structured onboarding, coaching frameworks, and performance management processes. Leverage AI-driven coaching insights, conversation intelligence, and productivity analytics to personalize development plans and accelerate performance outcomes. Performance Execution: Drive operational excellence through disciplined management of sales activity metrics, pipeline health, prospect engagement, and conversion performance. Establish rigorous performance expectations and implement corrective actions to improve efficiency and accountability. Utilize AI-powered dashboards, predictive insights, and reporting tools to strengthen decision-making and optimize resource allocation. Market Expansion Prospecting Strategy: Design and execute targeted inbound prospecting initiatives that expand market reach and accelerate customer acquisition. Partner with marketing, sales leadership, and commercial operations to align outreach strategies with business priorities. Utilize AI-enabled segmentation, lead scoring, and behavioral insights to improve prospect quality and engagement strategies. Customer Engagement: Establish consistent communication standards and data-informed outreach strategies aligned with growth objectives. Collaborate cross-functionally to ensure seamless customer experiences while maintaining regulatory compliance. Leverage AI-supported engagement tools and automation platforms to increase responsiveness and improve conversion effectiveness. Growth Alignment: Align sales development initiatives with enterprise growth strategy by translating priorities into measurable execution plans and operational targets. Apply AI-enabled forecasting, trend analysis, and performance monitoring tools to identify opportunities and accelerate growth initiatives. Operational Excellence Process Optimization: Improve sales development processes and workflows to support scalability and execution rigor. Establish performance benchmarks and implement solutions that enhance productivity and customer acquisition outcomes. Utilize AI-driven automation and reporting capabilities to streamline activities and improve data accuracy. Data Governance: Ensure integrity and accuracy across sales development data and reporting systems. Partner with commercial operations and analytics teams to standardize measurement practices and improve business intelligence. Leverage AI-powered analytics platforms to identify trends and optimize pipeline management. Compliance Management: Maintain adherence to organizational policies and regulatory requirements within a highly regulated environment. Reinforce accountability and ethical conduct across all sales development activities. Utilize AI-enabled monitoring tools and workflow controls to strengthen compliance visibility and reduce operational risk. Cross-Functional Collaboration Strategic Partnership: Build collaborative partnerships across sales, marketing, analytics, customer engagement, and operational teams to support scalable growth. Utilize AI-supported collaboration platforms and reporting tools to improve transparency and execution. Business Communication: Deliver clear communication to executive leadership and stakeholders regarding performance results and strategic priorities. Translate complex data into actionable business insights using AI-driven reporting and visualization tools. Innovation Leadership: Identify emerging technologies and process enhancements to strengthen sales development effectiveness. Encourage continuous learning and data-driven experimentation while maintaining operational discipline within a regulated environment. KNOWLEDGE AND SKILLS - Expertise leading sales development organizations and inbound prospecting strategies - Proficiency with CRM platforms, sales engagement technologies, AI-enabled analytics tools, forecasting systems, workflow automation, and reporting tools - Strong communication, coaching, and stakeholder management skills - Ability to optimize business processes and implement scalable solutions in regulated environments EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or related field required; Master's preferred - Minimum 5 years of progressive experience in sales development, business development, inside sales, or commercial operations leadership - Minimum 3 years of direct people leadership experience - Experience utilizing CRM platforms, sales engagement technologies, analytics tools, and AI-enabled business solutions - Strong understanding of inbound sales methodologies, prospecting strategies, and pipeline management - Experience operating within highly regulated, fast-paced environments - Valid driver's license required - Preferred certifications: CSP, CBDP, SSLC or related credentials Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Role requires frequent communication, prolonged stationary work, regular computer use, movement around the office and campus, and physical activities such as standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Senior leadership role overseeing and scaling the Operations function for a legal technology platform, managing Operations Managers and driving SLA, quality, compliance, and process improvements. The position focuses on building operational frameworks, metrics, automation standards, and cross-functional collaboration in a high-growth service-delivery environment. Full-time in-person role in Southfield with benefits, bonus eligibility, and leadership responsibility across operational strategy and execution. 🗂️ Requirements: 7+ years of operations experience, 2+ years managing managers, Experience owning and improving function-level KPIs at scale, Strong analytical and structured-thinking skills, Executive-level communication skills, Experience in high-growth, service-delivery, or regulated industries, Bachelor’s degree in Business, Operations, or related field, Availability during normal business hours with flexibility for escalations, Ability to work full-time in-person in Southfield office 📃 Skills: Operations, KPIs, SLA, QA, Compliance, Automation, Reporting, Analytics, Lean, SixSigma 🏢 Description: ABOUT PROOF Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers. ROLE OVERVIEW The Senior Operations Manager runs the Operations function, not a team within it. You manage 3–5 Operations Managers and own the operating model itself: how Operations is structured, what it measures, how it makes decisions, and how it scales. Your job is to make your Managers successful — not to do their jobs. Operations runs predictably through growth, change, and pressure because the system you've built holds it together. COMPETENCY FRAMEWORK Execution & Quality • Function-Level Outcomes: Own SLA, quality, productivity, cost, and retention across all teams. When the function misses, you own the diagnosis and the fix. • Service Model Design: Design the service model (tiering, response standards, escalation) and deliver against it at scale. Serve as operations executive sponsor for enterprise clients; participate in QBRs. • Problem Prioritization: Identify and prioritize the highest-leverage operational problems; kill work that doesn't move the needle. Diagnose systemic issues — capacity, structure, incentives, tooling — and drive multi-quarter solutions. • Anticipation & Prevention: Anticipate second- and third-order effects of change. Drive initiatives that prevent next year's problems, not just fix this quarter's. • Capacity Building: Build capacity without proportional investment. Make deliberate choices about what to build internally vs. source from Product or vendors. • QA Framework Ownership: Own the QA framework across teams: escape rate, audit posture, defect rate, billing accuracy. Set and enforce the standard for what 'good' looks like. • Organizational Resilience: Build an operations function that absorbs growth, M&A, regulatory change, and strategic pivots without breaking SLAs. Model composure under sustained pressure. Technical Expertise • Metrics Framework: Own the Operations metrics framework: what we measure, what 'good' looks like, and what triggers action. Build executive reporting where numbers are right, narrative is honest, and recommendations are specific. • Tool Standards: Set tool fluency standards across teams. Partner with Product on the tool roadmap. Don't tolerate manual workarounds that should be automated. • Compliance Interpretation: Own the compliance interpretation framework; partner with Legal Operations on a defensible standard. Ensure operational adherence to legal, regulatory, and contractual requirements across service of process and court filing. • Server Partnership Model: Own the server partnership model: selection, development, escalation, and retirement. Own the pricing and assignment model at the function level. The function's reputation in the server network is a strategic asset. Communication & Collaboration • Manager Development: Manage 3–5 Operations Managers. Own leadership development, succession planning, manager training, and performance calibration. Make the call on hiring, promotions, PIPs, and terminations. The strength of the Manager bench is the primary measure of this role. • Management Standards: Set the management standard — 1:1s, performance conversations, coaching, team rhythms — and audit adherence. Create an environment where Managers make decisions, take risks, and learn from mistakes without thrashing. • Communications Operating Model: Set the communication operating model across Operations: cadences, escalation paths, written standards, executive reporting. Own the narrative on operational performance — what's working, what isn't, and what you're doing about it. • Cross-Functional Leadership: Own the cross-functional operating model for how Ops works with CS, Sales, Product, Marketplace, and Legal. Bring problems with proposed solutions. Be credible in front of senior leadership, enterprise clients, and the operations floor. • Culture & Visibility: Build a culture where people raise issues without fear. Be available to skip-level reports without undermining Managers. Be visible enough that Specialists know who you are and what you stand for. WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS) • Operations meets or exceeds SLA, quality, and cost targets across all teams, with measurable improvement on at least two • A documented operating rhythm, metrics framework, and escalation model are in place and followed without your active enforcement • At least one Operations Manager is developed to credibly backfill your role on an interim basis • Executive leadership describes Operations as a strategic partner — not a function to be managed • You've identified the next 2–3 structural changes required for the next year of growth and built the plan to get there QUALIFICATIONS • 7+ years of operations experience, including 2+ years managing managers; high-growth, service-delivery, or regulated-industry experience strongly preferred • Demonstrated track record owning function-level KPIs at scale and materially improving them • Proven people leadership experience • Strong analytical and structured-thinking skills • Excellent executive communication skills • Experience in legal services, service of process, regulated operations, or complex service-delivery environments strongly preferred • Bachelor’s degree in Business, Operations, or related field • Advanced degree or Lean/Six Sigma certification is a plus ROLE DETAILS • Full-time, in-person, Southfield office • Must be available during normal business hours, with flexibility for escalations and coverage needs outside of them • Two work-from-home days per month • Health benefits including vision and dental • Flexible time off • Salary range: $120,000–$140,000 depending on experience • Eligible to participate in company bonus plan E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

🏢 Summary: Leadership role responsible for end-to-end delivery and operational excellence of Managed Services, ensuring stable IT operations and full SLA compliance. The position oversees service teams, manages incidents and escalations, and acts as the main operational contact for customers. Focus is on ITIL-based process governance, performance management, and continuous service improvement. 🗂️ Requirements: 4+ years in Service Management or IT Operations Management, Experience leading IT operational teams, Strong knowledge of ITIL processes (Incident, Problem, Change, Request), Experience managing SLAs, OLAs and KPIs, Experience with incident and major incident management, Solid understanding of IT infrastructure, workplace, network or cloud environments, Ability to coordinate with technical and project teams, Professional communication in Polish, German and English 📃 Skills: ITIL, SLA, KPI, IncidentManagement, ProblemManagement, ChangeManagement, ServiceManagement, ITOperations, Infrastructure, Workplace, Network, Cloud, Reporting, Governance 🏢 Description: Purpose of the Role As the Service & Operations Manager, you are responsible for ensuring the end-to-end delivery and operational excellence of our Managed Services. You lead the operational teams, secure stable day-to-day IT operations, ensure that SLAs and contractual obligations are met, and act as the primary operational interface to our customers and internal stakeholders. Your mission: Guarantee service stability, performance, customer satisfaction and continuous improvement across all assigned services. Your Responsibilities 1. Operational Leadership & Team Management Lead and oversee day-to-day operations across multiple managed service teams (Service Desk, Workplace and L3 Infrastructure specialists) Ensure structured workflows, prioritisation and efficient task allocation. Monitor team performance, productivity and SLA compliance. Conduct regular coaching, feedback and development sessions. 2. Service Delivery Ownership Own the delivery of all contracted services for your customer accounts. Ensure all SLAs, OLAs, KPIs and service commitments are met end-to-end. Conduct service reviews, operational meetings and governance sessions. Translate contract requirements into operational execution for the teams. Align with Account Management on service performance, customer expectations and improvements. 3. Incident, Escalation & Major Incident Management Oversee and control critical incidents, escalations and service disruptions. Ensure timely communication and transparent status updates to stakeholders and customers. Act as escalation point for team leads, supervisors and customers. Drive root cause analysis and post-incident reviews. 4. Process & Compliance Management Ensure adherence to ITIL-based processes (Incident, Request, Problem, Change, Knowledge). Drive process discipline, documentation quality and operational governance. Monitor compliance with internal controls, security requirements and customer guidelines. Promote continuous improvement in processes, workflows and service structure. 5. Customer Communication & Stakeholder Management Act as the operational contact for customers and internal management. Conduct regular service review meetings (monthly/quarterly). Ensure customer satisfaction through proactive communication and performance transparency. Build trust and long-term relationships with customer stakeholders. Manage expectations and negotiate operational agreements (SLAs, priorities, changes). 6. Performance, Reporting & SLA Governance Monitor and analyse KPIs and SLA achievement. Create operational and service reports and present them in governance rounds. Identify performance risks early and initiate corrective measures. Maintain transparency over workloads, capacity and resource planning. 7. Coordination with Technology & Projects Work closely with technical experts for escalations or complex topics. Ensure smooth coordination with Project Management during transitions, onboarding or changes. Support implementation of new services or extensions and ensure seamless handover into operations. Coordinate dependencies across Infrastructure, Workplace, Network, Cloud, Security and Support teams. 8. Continuous Improvement & Service Optimisation Identify optimisation potential across operations, tools, processes and team structure. Drive initiatives to improve efficiency, quality, automation and customer satisfaction. Collaborate with Service Delivery, Technology Leads and Management to evolve the service portfolio. Your Profile 4+ years experience in Service Management, IT Operations Management, or similar leadership role. Strong understanding of ITIL (Incident, Problem, Change, Request, SLAs). Experience leading operational IT teams (Service Desk, Onsite, Workplace, or similar). Ability to manage customers and stakeholders confidently and professionally. Strong organisational skills, structured working style and high reliability. Excellent communication skills in Polish, German and English. Solid technical understanding of IT infrastructure, workplace, networks or cloud. High sense of ownership and motivation to continuously improve services. What We Offer A key leadership role with direct impact on service quality and customer satisfaction. A modern, structured Managed Services environment with clear processes. Attractive development opportunities (ITIL certifications, leadership training, technical upskilling). Hybrid working model and flexible hours after onboarding. Employee benefits such as staff discounts and regular team events.

🏢 Summary: Manager, Planning role focused on leading supply chain planning, inventory optimization, and SIOP processes for robotics manufacturing operations. The position involves managing planners and analysts, driving supply chain KPIs, and partnering cross-functionally to support global demand and scalable operational growth. This onsite role includes strategic and tactical planning responsibilities in a fast-paced high-tech manufacturing environment. 🗂️ Requirements: 8+ years of supply chain planning experience in high-tech, robotics, or industrial manufacturing, 2–3+ years in a supervisory or management role, BA/BS in Supply Chain, Operations, Engineering, or related field, Proficiency in IBP/SIOP processes, Experience with MRP/ERP systems, Knowledge of statistical forecasting methods, Advanced data visualization and reporting skills, Ability to work in fast-paced evolving environments, Authorization to work in the United States 📃 Skills: IBP, SIOP, MRP, ERP, Forecasting, Planning, Analytics, Visualization, Inventory, Sourcing, Manufacturing, SupplyChain, APICS, CPIM, CSCP, CPF, ACPF 🏢 Description: About the Role We are looking for a Manager, Planning who is passionate about utilizing robotics to improve our daily lives. Leading a key segment of our Supply Chain team, you will oversee the coordination of team activities including but not limited to the optimization of our material and inventory plans. You will partner closely with Manufacturing, Sourcing, and Inventory Management teams to ensure we have the necessary materials to meet surging global demand for our groundbreaking robots. The ideal candidate is a person with strong analytical skills and the ability to think at both tactical and strategic levels. This leader must be competent at doing individual contributor work as well as leading other individual contributors. As with any technology development company, we need team members who possess the ability to be proactive at anticipating and mitigating supply chain risks. About the Work - Tactical Leadership: Lead the creation, review, and execution of comprehensive supply and inventory replenishment plans for finished goods and raw materials across a 12 to 24 month time horizon. - Team Leadership: Guide and mentor a small team of planners and analysts, ensuring thorough material readiness validation for manufacturing orders and fostering a high-performance culture. - Accountability: Own and report on critical supply chain KPIs, including supply plan forecast accuracy, working capital optimization, customer fill rates, and inbound freight efficiencies. - Inventory & Risk Management: Own and report on inventory health, material gaps, supply chain risks and gaps. Establish inventory strategies using whatever method is appropriate to insulate the business from logistics instability, tariffs, and supplier volatility. - Data & System Governance: Partner with Sourcing to promote supply chain master data integrity particularly for those data elements that are utilized in planning calculations. - SIOP / S&OP Architecture: Serve as a driving force in the preparation and presentation of Sales & Operations, S&OE/SIOP reporting. Facilitate cross-functional alignment between executive stakeholders to synchronize supply with commercial demand. - Lifecycle Management: Partner with Engineering and Sourcing to direct inventory strategies for new product introductions (NPI) and end-of-life (EOL) product phase-outs, minimizing obsolescence exposure. - Process Scaling: Design, formalize, and optimize supply planning workflows and policies to help the company on its journey of maturity into a structured, scalable enterprise. About You - Experience: 8+ years of supply chain planning experience in high-tech, robotics, or industrial manufacturing, with at least 2–3 years in a supervisory or management role. - Education: BA/BS degree in Supply Chain, Operations, Engineering, or a related field required. MBA or Master's in Supply Chain preferred. - Technical Expertise: Deep proficiency in Integrated Business Planning (IBP/SIOP), advanced MRP/ERP systems, and statistical forecasting methods, including their direct financial impacts. - Analytical Power: Advanced data visualization and reporting skills; ability to translate complex supply chain data into high-level strategic insights for executive presentations. - Adaptability: Proven ability to thrive and establish structure in a fast-paced, evolving environment where processes are still being defined. - Certifications: CPF or ACPF certification is highly preferred, or APICS (CPIM/CSCP). - Leadership & Influence: Exceptional interpersonal, negotiation, and facilitation skills. You excel at driving cross-functional alignment across Sales, Finance, Engineering, and Operations to achieve overarching organizational goals. Location This is an onsite position at our Salem office. Compensation and Benefits - Anticipated Base Salary Range: $112,000—$145,000 USD - 401(k) plan with 6% company match - Company stock options - 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees - Benefits eligible from first day of employment - Employee Assistance Program (EAP) - Flexible unlimited PTO and 12 company holidays for exempt employees - Vacation days, paid sick leave, and holidays for non-exempt employees - Catered lunches and on-site refreshments - Generous paid parental leave - Flexible work arrangements - Professional development and tuition reimbursement programs - Relocation assistance for eligible roles - Annual discretionary bonus for eligible roles Applicants must have current authorization to work in the United States.

🏢 Summary: Project Manager role responsible for leading end-to-end delivery of mission-critical data center and infrastructure construction projects. The position oversees planning, budgeting, scheduling, cross-functional coordination, client communication, and risk management to ensure on-time and on-budget execution. It requires strong technical knowledge of MEP systems and proficiency with project management tools in complex, multi-discipline environments. 🗂️ Requirements: Bachelor's degree in Engineering, Construction Management, Architecture, or related field or equivalent experience, 5+ years of project management experience in mission-critical, data center, or large-scale infrastructure construction, Strong knowledge of mechanical, electrical, structural, and commissioning systems, Proven experience delivering complex, multi-discipline projects on time and within budget, Proficiency with project management software, Proficiency with standard business tools, Willingness to travel to project sites, Commitment to safety, quality, and regulatory compliance 📃 Skills: HVAC, Power, Cooling, Controls, MSProject, Primavera, Excel, PowerPoint, Commissioning, Construction, MEP, Budgeting, Scheduling, Procurement 🏢 Description: Summary / Objective The Project Manager is responsible for leading the successful delivery of complex mission-critical projects from start to finish. This role oversees all aspects of project execution — including planning, scheduling, budgeting, team coordination, client communication, and risk mitigation — to ensure on-time, on-budget, and high-quality outcomes. Project Managers are hands-on leaders and strategic thinkers. They act as the primary liaison between clients, internal teams, and subcontractors while driving execution across mechanical, electrical, structural, and commissioning scopes. This is a pivotal role for someone who thrives on building strong teams, solving complex challenges, and delivering results in a fast-paced, high-impact environment. Essential Functions Project Planning & Execution - Lead end-to-end project delivery for mission-critical infrastructure, data center builds, and specialty construction projects. - Develop comprehensive project plans, schedules, budgets, and resource allocations. - Define project scope, goals, and deliverables in alignment with client requirements and company objectives. - Ensure all work is performed in compliance with specifications, codes, safety standards, and quality expectations. - Manage project closeout activities including punch list completion, turnover documentation, commissioning support, and lessons-learned reviews. Team Leadership & Collaboration - Coordinate cross-functional project teams including mechanical, electrical, structural, controls, commissioning, and field operations personnel. - Mentor, coach, and support project engineers, field leads, and other team members to drive performance and professional growth. - Foster a collaborative project environment that emphasizes communication, accountability, and continuous improvement. Client & Stakeholder Management - Serve as the primary point of contact for clients, building trust through proactive communication, transparency, and responsiveness. - Manage expectations, provide regular status updates, and resolve issues to ensure alignment on project goals and outcomes. - Represent the organization in meetings, presentations, and negotiations with clients, partners, and vendors. Risk, Budget & Performance Management - Identify, assess, and mitigate project risks; develop contingency plans to address potential challenges. - Oversee project budgets, monitor financial performance, track cost forecasts, and report on variances. - Manage procurement activities, vendor negotiations, contracts, and change orders in coordination with internal stakeholders. - Conduct regular site visits to monitor progress and ensure adherence to safety, quality, and schedule. Process Improvement & Reporting - Facilitate project meetings, prepare meeting minutes, and track action items. - Maintain accurate and organized project documentation including drawings, submittals, RFIs, permits, and as-builts. - Contribute to refining project delivery standards, processes, and tools to improve efficiency and consistency across the organization. Required Education and Experience - Bachelor's degree in Engineering, Construction Management, Architecture, or a related field — or equivalent combination of education and experience. - 5+ years of project management experience in mission-critical, data center, or large-scale infrastructure construction. - Strong working knowledge of mechanical, electrical, structural, and commissioning systems (HVAC, power distribution, cooling, controls). - Proven track record of delivering complex, multi-discipline projects on time and within budget. - Proficiency with project management software (MS Project, Primavera, etc.) and standard business tools (Excel, PowerPoint). - Exceptional communication, negotiation, and stakeholder management skills. - Willingness and ability to travel to project sites as needed. - Commitment to safety, quality, and regulatory compliance. Preferred Qualifications - PMP, PMI-ACP, or equivalent project management certification. - Experience in cleared, government, or high-security environments. - Experience leading projects across multiple geographic markets or remote sites. - Familiarity with modular and prefabricated data center systems. - Background in hiring, mentoring, and developing project teams. What We Offer - Competitive compensation and performance-based incentives. - Comprehensive benefits package including medical, dental, vision, and life insurance. - Career growth opportunities in a rapidly expanding company. - Exposure to innovative, cutting-edge projects in AI, HPC, hyperscale, and high-security environments. - Collaborative culture built on innovation, teamwork, and autonomy. Compensation $100,000—$155,000 USD Benefits - Medical, Dental, and Vision Insurance (Cigna). - 401(k) Retirement Plan with company match and profit-sharing opportunities. - Employer-Paid Life Insurance (1x salary). - Short-Term Disability (company paid). - Voluntary benefits including Long-Term Disability, supplemental life insurance, Accident, Critical Illness, and Hospital Indemnity coverage. - Paid Time Off (up to 160 hours annually). - 7 paid holidays plus 1 floating holiday. - Birthday Time Off (8 hours). - Paid Parental Leave (8 weeks maternity, 2 weeks paternity, concurrent with FMLA). - Volunteer Time Off (40 hours annually). - Boot Reimbursement (up to $150 annually). - Tool Reimbursement ($250 annually). - Tuition Reimbursement (up to $5,000 annually).

🏢 Summary: Leadership role responsible for driving data analytics strategy and integrating AI to enhance predictive capabilities, operational efficiency, and strategic decision-making in a highly regulated pharmaceutical environment. The position leads cross-functional analytics initiatives, ensures regulatory compliance, and manages a high-performing data team aligned with business goals. Focused on innovation and governance, the role leverages advanced analytics and AI to support organizational growth and performance. 🗂️ Requirements: Bachelor's degree in Data Science, Business Analytics, or related field, Minimum 5 years of experience in data analytics or related roles, At least 2 years of leadership experience, Proven experience leveraging AI in data analytics, Experience in a highly regulated industry, Strong knowledge of data governance and regulatory compliance, Proficiency in data analytics tools and AI-driven platforms 📃 Skills: AI, Analytics, DataScience, PredictiveAnalytics, DataGovernance, Compliance, ProjectManagement, Reporting, DataManagement 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing. We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that's transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let's transform healthcare together.POSITION SUMMARY The Manager, Data Analytics plays a crucial role in driving business impact through sophisticated data analysis and strategic insights. This position encompasses ownership of extensive data projects, leveraging AI to enhance speed, scale, quality, and decision-making. Aligned with Empower's growth in a 503A/503B environment, the role demands excellence in strategic thinking, execution rigor, and learning agility. This role is pivotal in aligning data analytics strategies with business goals, ensuring compliance, and fostering innovation in a highly regulated landscape. Candidates must demonstrate strong leadership capabilities and the ability to optimize AI as a transformative force multiplier, advancing Empower's competitive edge and operational efficiency. RESPONSIBILITIES Data Strategy AI Integration: Develop and implement data analytics strategies that integrate AI to enhance predictive analytics capabilities, improve data quality, and support strategic decision-making across the organization. Collaborate with cross-functional teams to ensure alignment with business objectives and regulatory requirements. Innovation Leadership: Lead the exploration and adoption of cutting-edge AI technologies to drive innovation in data analytics processes. Foster a culture of continuous improvement and learning within the analytics team to maintain competitive advantage in the industry. Strategic Alignment: Ensure data analytics initiatives align with Empower's business goals and regulatory standards. Utilize data-driven insights to inform strategic planning and operational decisions, contributing to the company's growth and compliance in a highly regulated sector. Team Leadership Mentorship and Development: Provide leadership and mentorship to the data analytics team, fostering a collaborative and high-performance environment. Encourage professional growth and development, ensuring the team possesses the skills necessary to meet evolving business needs. Performance Management: Oversee team performance, setting clear objectives and key results (OKRs) aligned with organizational goals. Implement performance metrics and feedback mechanisms to drive accountability and excellence in execution. Talent Acquisition: Participate in the recruitment and retention of top-tier analytics talent. Ensure the team's competencies align with the strategic demands of the business, cultivating a diverse and inclusive workplace culture. Operational Excellence Process Optimization: Optimize data analytics processes to improve efficiency and effectiveness, leveraging AI to streamline operations. Implement best practices and continuous improvement initiatives to enhance data analysis capabilities and outcomes. Resource Management: Manage analytics resources, ensuring efficient allocation of tools and technologies. Monitor budgetary constraints and leverage AI-driven solutions to maximize resource utilization and operational efficiency. Regulatory Compliance: Ensure data analytics practices comply with industry regulations and standards. Implement governance frameworks to maintain data integrity, security, and privacy, supporting Empower's commitment to compliance and ethical practices. Cross-Functional Collaboration Partnership Building: Establish and maintain strong relationships with key stakeholders across the organization. Collaborate with departments such as IT, finance, and operations to align data analytics projects with business priorities and strategic initiatives. Communication and Reporting: Effectively communicate data insights and analytics findings to non-technical audiences. Prepare and deliver executive-level reports and presentations that articulate the value and impact of analytics initiatives on business performance. Project Management: Lead cross-functional data analytics projects, ensuring timely delivery and alignment with business objectives. Utilize AI-driven project management tools to enhance collaboration, track progress, and optimize project outcomes. KNOWLEDGE AND SKILLS Proficient in data analytics tools and AI-driven platforms, with strong analytical and problem-solving skills. Exceptional leadership and team management abilities, fostering a culture of innovation and continuous improvement. Strong understanding of regulatory compliance within data management and analytics environments. Excellent communication and stakeholder management skills, with the ability to convey complex data insights effectively. EXPERIENCE AND QUALIFICATIONS Bachelor's degree in Data Science, Business Analytics, or related field; Master's preferred. Minimum of 5 years of experience in data analytics or related roles, with at least 2 years in a leadership position. Proven track record of leveraging AI to drive business innovation and enhance data analytics capabilities. Experience in a highly regulated industry, with a deep understanding of data governance and compliance. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Leadership role responsible for managing purchasing activities in a manufacturing environment, ensuring material availability, supplier performance, and cost optimization to support production and customer requirements. The position oversees buyers, negotiates supplier agreements, analyzes MRP data, and drives cost reduction and process improvements. Requires strong ERP/MRP expertise and experience in electronics or contract manufacturing. 🗂️ Requirements: Minimum 7 years purchasing, supply chain, or procurement experience in manufacturing, Minimum 2 years leadership or supervisory experience in purchasing, Experience working with ERP/MRP systems, Experience managing supplier performance, production shortages, and cost reduction initiatives, Ability to analyze MRP demand, material reports, and production schedules, Proficiency in Microsoft Excel, Fluent English communication skills 📃 Skills: ERP, MRP, Excel, PCBA, Electronics, Procurement, Sourcing, Inventory, Negotiation, Analytics 🏢 Description: Position Summary The Purchasing Manager is responsible for leading purchasing activities in support of production schedules, customer requirements, inventory goals, supplier performance, and overall business objectives. This role manages the purchasing function to ensure materials, components, equipment, and services are sourced at the best overall value while meeting quality, delivery, and cost expectations. The Purchasing Manager works closely with Program Management, Planning, Production, Engineering, Quality, Sales, Finance, and suppliers to resolve material shortages, supplier issues, pricing concerns, account discrepancies, and delivery risks. This position requires strong leadership, sound business judgment, supplier management experience, and the ability to make effective decisions in a fast-paced contract manufacturing environment. Key Responsibilities Lead and manage purchasing activities to support production schedules, customer commitments, and inventory requirements. Oversee buyer performance, workload priorities, supplier follow-up, purchase order execution, and material shortage resolution. Review and analyze material buy lists, MRP requirements, production schedules, supplier lead times, and inventory levels to ensure purchasing actions align with business needs. Ensure purchase orders, purchase requisitions, change orders, and requests for quote are processed accurately and in a timely manner. Manage supplier relationships and serve as an escalation point for delivery issues, pricing concerns, quality issues, nonconforming material, and account discrepancies. Negotiate pricing, lead times, delivery terms, supplier agreements, and other purchasing conditions to achieve the best overall value. Coordinate purchasing activities with Program Management, Planning, Production, Engineering, Quality, Sales, and Finance. Monitor supplier performance related to cost, quality, delivery, responsiveness, and overall reliability. Develop and maintain supplier relationships, evaluate supplier competitiveness, and identify new or alternate supply sources when needed. Support material availability through effective purchasing practices, including just-in-time purchasing, economic order quantity planning, inventory control, and shortage management. Expedite, reschedule, or escalate materials as needed to meet production and customer requirements. Ensure material standards are met and that substitutions, variances, or nonconformances are properly reviewed and approved. Lead cost analysis, volume planning, sourcing reviews, and cost reduction initiatives for assigned commodities, components, equipment, and services. Identify and recommend cost-saving opportunities, alternate sourcing options, and make-versus-buy recommendations. Maintain and improve purchasing data accuracy, including supplier records, quote tables, part parameters, supplier codes, and purchasing reports. Review purchasing error reports, supplier performance data, shortage reports, and other key metrics to drive improvement. Monitor assigned subcontractors and suppliers to ensure performance meets cost, schedule, quality, and scope requirements. Support Sales, Program Management, and leadership with pricing, sourcing strategy, customer quoting, and contract negotiations as needed. Develop purchasing procedures, best practices, and process improvements to improve department efficiency and supplier performance. Provide accurate, prompt, professional, and courteous support to internal and external customers. Perform other duties as assigned by management. Education and Experience Minimum of 7 years of purchasing, supply chain, or procurement experience in a manufacturing environment. Minimum of 2 years of purchasing leadership, supervisory, or team lead experience preferred. Experience in contract manufacturing, electronics manufacturing, PCBA, or a similar production environment strongly preferred. Experience purchasing electronic components, mechanical parts, assemblies, equipment, services, or production-related materials preferred. Previous experience working with ERP/MRP systems required. Experience managing supplier performance, production shortages, cost reduction efforts, and purchasing escalations required. Required Skills and Qualifications Strong understanding of purchasing, procurement, supply chain, material planning, and inventory control processes. Working knowledge of contract manufacturing and electronics/PCBA manufacturing preferred. Strong leadership skills with the ability to guide, support, and hold purchasing team members accountable. Ability to read and interpret MRP demand, material reports, purchase history, supplier quotes, production schedules, and inventory data. Strong negotiation, analytical, problem-solving, and decision-making skills. Ability to manage supplier relationships and resolve complex purchasing or delivery issues. Ability to work independently and make sound decisions with limited direction. Strong organizational skills and ability to manage multiple priorities in a fast-paced, deadline-driven environment. Excellent communication skills with suppliers, internal departments, customers, and management. Strong attention to detail, follow-through, and sense of urgency. Proficiency with Microsoft Office, with strong Excel skills required. Must be able to read, write, and communicate effectively in English. Preferred Qualifications Experience sourcing electronic components in a high-mix, low-volume manufacturing environment. Experience supporting aerospace, medical, defense, or other high-reliability manufacturing industries. Familiarity with supplier scorecards, supplier corrective actions, cost reduction tracking, and commodity management. Experience with component shortages, lifecycle management, obsolete parts, alternate sourcing, and long-lead-time material planning. Experience developing purchasing metrics, reports, processes, and department improvement plans. Work Environment This role operates in both an office and manufacturing environment and requires regular interaction with suppliers, internal departments, production teams, and management. The Purchasing Manager must be comfortable managing changing priorities, urgent material needs, supplier escalations, production deadlines, and customer-driven requirements. Pay Range $120,000—$135,000 USD Rocket EMS will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act. Candidates are not required to disclose criminal history or participate in a background check unless and until a conditional offer of employment has been made. Any final offer of employment may be conditioned on completion of a background check, consistent with applicable law.