Regional Director of Operations

The Regional Director of Operations works under the supervision of the VP of Operations on the management of daily operations and profitability.

This position is a multi-faceted, highly visible leadership role over managers and operations in an assigned region, requiring sound leadership in the development and execution of strategy over clinic operations. The RDO is responsible for identifying problem areas and directing managers and their teams to improve and achieve overall company goals.

This opportunity oversees the New York and New Jersey market. Must live within either of those states.

About the Role

• Operational leadership over a group of markets in more than one region, analyzing clinic outcomes and KPIs and removing production constraints.
• Work with each market leader to set operational goals and quality metrics to drive performance and efficiencies.
• Establish and utilize KPIs to improve performance and promote a metrics-driven culture.
• Build, coach, and mentor market managers; frequent travel to designated locations required.
• Oversight of recruitment, staffing, compensation, training, reporting, retention, performance management, and terminations.
• Administrative approvals of job requisitions, offer letters, compensation increases, expense reports, PTO, and purchase requests.
• Identify strategic issues and craft impactful solutions through cross-functional collaboration and milestone-driven analysis.
• Ongoing evaluation of clinic operations structure, ensuring policies and procedures are intact.
• Develop strategic recommendations to support patient experience and performance improvement initiatives.
• Develop, distribute, and evaluate Standard Operating Procedures to improve consistency and productivity.
• Collaborate closely with leadership to drive key business line performance.
• Provide leadership and P&L ownership over the market and manage business operations.
• Work with internal and external stakeholders to advance team and business priorities.
• Maintain confidentiality and security of Protected Health Information (PHI) in accordance with HIPAA and applicable laws.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in business or related field.
• Surgical clinical experience preferred.
• 6+ years of experience managing a P&L within a healthcare delivery setting.
• Experience managing multiple clinics and markets in healthcare; outpatient surgery center experience preferred.
• Working knowledge of clinical operations, revenue cycle, human resources, EHRs, federal regulations, and compliance.
• Demonstrated metrics-driven approach and KPI management.
• Strong strategic thinking, analytical ability, and business acumen.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency in MS Office.
• Experience with EMRs such as eClinicalWorks, Anthem, NextGen, and/or Allscripts is a plus.
• Ability to adapt in a fast-paced, high-growth environment.

Compensation

Total compensation is based on experience and may include base salary, bonuses, and other incentive pay.

Compensation: $150,000—$170,000 USD.