Patient Services Representative II

Quick Facts

• Role: Patient Services Representative II

• Schedule: Full-time, 8-hour shifts Monday–Friday 9:00am–6:00pm with Saturday rotation (subject to change)

• Setting: Outpatient facility; non-exempt

• Weekly hours: 40

Description

Serve as the first point of contact for patients entering an outpatient medical facility. You will greet and check in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR), while managing intake procedures such as forms and payments. The position requires privacy and safety compliance while communicating effectively to support patient cooperation.

Responsibilities

• Greet and check in patients

• Verify patient information

• Schedule appointments

• Update the EHR

• Complete intake procedures (healthcare/insurance forms, collect payments)

• Maintain PHI privacy and follow regulations and policies

• Work independently and collaboratively to manage multiple tasks

• Identify and resolve standard problems using established options

• May perform specific tasks and/or orient other staff to the department

Requirements

• HS diploma or equivalent education/experience

• 1 year of recent relevant experience

• Basic knowledge of insurance policies and procedures and patient billing

• Ability to interpret data and instructions from multiple formats

• Strong written and verbal communication skills

• Well-developed time management and organizational skills

• General knowledge of computer applications, including Microsoft Office Suite

• Ability to work in a team environment with interruptions and complete multiple tasks

• Ability to ensure privacy of Protected Health Information (PHI)

Benefits

Yes