ServiceNow Developer (Senior/Principal)

Quick Facts

• Role: ServiceNow Developer (Senior/Principal)

• Work style: Remote

• Experience: 8+ years

• Certification: ServiceNow Certified Systems Administrator

Description

You will design, develop, and automate enterprise IT Asset Management (ITAM), Configuration Management Database (CMDB), and Human Resources Service Delivery (HRSD) capabilities in ServiceNow. The role focuses on building and optimizing SAM/HAM workflows (including license entitlements, software models, normalization, reclamation, and lifecycle management), aligning architecture with Common Service Data Model (CSDM), and maintaining CMDB health through certification, discovery, reconciliation, and health assessments. You will also configure HRSD modules, develop custom ServiceNow components and integrations, and provide technical leadership through code reviews, documentation, and mentoring.

Responsibilities

• Design, develop, and automate ITAM/CMDB/HRSD capabilities

• Implement SAM and HAM workflows and lifecycle management

• Align platform architecture with CSDM

• Maintain CMDB health via discovery, reconciliation, and health assessments

• Configure HRSD modules (HR case/knowledge, lifecycle events, HR agent workspace, employee document management, and employee service center portals)

• Build custom scripts and components (Script Includes, Business Rules, Flow Designer, Service Portal widgets)

• Integrate ServiceNow with external systems (SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server

• Establish data governance policies for hardware/software assets for audit readiness and licensing compliance

• Develop ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer

• Partner with stakeholders to translate requirements into technical specifications

• Create and maintain technical/functional documentation; support platform upgrades, testing, and reconfiguration

• Participate in technical process reviews, postmortems, and continual process improvement

• Produce effort estimates and basic deployment plans

• Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers

Requirements

• US Person status (Green Card Holder/US Permanent Resident, Refugee, Asylee, or US Citizen)

• 8+ years of related experience

• Deep proficiency in ServiceNow CMDB, HRSD, and ITAM including SAM and HAM

• Experience designing and optimizing SAM/HAM structures and aligning with CSDM

• Full-cycle SAM and/or HAM implementation experience

• Strong knowledge of software licensing metrics and hardware asset lifecycles (procurement to disposal)

• Experience with Flow Designer and IntegrationHub

• Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services

• Experience with ServiceNow Discovery, Service Mapping, and Performance Analytics

• Agile testing lifecycle knowledge (from smoke test to integration to production deployment)

• Ability to analyze requirements, troubleshoot, estimate, and develop technical solutions

• ServiceNow Certified Systems Administrator (required)

• Must be able to pass a background check to obtain Public Trust

Benefits

• Comprehensive benefits and wellness packages, including 401(k) with company match

• Competitive pay and paid time off

• Full-flex work week and flexibility for remote work

• Paid leave and paid holidays, plus a paid family leave program (for eligible employees)

• Disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel/accident insurance options