ServiceNow CMDB Discovery Engineer

Quick Facts

• Role: ServiceNow CMDB Discovery Engineer
• Experience: 6–8 years

Description

Design, implement, and support ServiceNow discovery, CMDB, and service mapping solutions. Develop custom ServiceNow applications, modules, workflows, and APIs, and automate IT processes using orchestration. Deploy and manage discovery across on-prem, AWS, and Azure, while enhancing discovery patterns, integrations, and delivering custom reporting and dashboards.

Role Description & Responsibilities

• Design, implement, and support ServiceNow discovery, CMDB, and service mapping
• Develop ServiceNow applications, modules, and workflows
• Apply the ServiceNow data model (tables and relationships)
• Implement and manage ITOM discovery and CMDB
• Enhance and/or create patterns to support custom discovery
• Deploy and manage ServiceNow discovery on on-prem, AWS, and Azure
• Implement and manage service mapping
• Use the CMDB/CSDM framework and support cloud provisioning/integration requirements
• Leverage ServiceNow orchestration to automate IT processes
• Develop ServiceNow APIs and workflows (including Flow Designer)
• Create UI and scripting components (UI Pages, UI Macros, UI Scripts, UI Actions, UI Policies)
• Implement REST API integrations with third-party tools (e.g., Intune, SCCM, Tanium, Qualys, VMware)
• Create custom reports, dashboards, and visualizations
• Support ServiceNow Performance Analytics and troubleshoot problems

Requirements

• 6–8 years of technical experience with ServiceNow discovery, CMDB, and service mapping
• Proficiency in ServiceNow development (custom applications, modules, workflows)
• Strong understanding of the ServiceNow data model (tables and relationships)
• Deep functional and technical experience with ServiceNow ITOM discovery and CMDB
• Experience deploying and managing ServiceNow discovery on on-prem, AWS, and Azure
• Experience enhancing/creating discovery patterns
• Experience implementing and managing service mapping
• Strong knowledge of ServiceNow CMDB and CSDM framework
• Understanding of cloud provisioning and ServiceNow integration with AWS and Azure
• Strong understanding of network, infrastructure, and application components and their inter-relationships
• Knowledge of ServiceNow orchestration for automating IT processes
• Experience with ServiceNow APIs, Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
• Scripting experience: JavaScript, Angular.js, Perl, PowerShell
• Good understanding of ITIL
• Experience implementing REST API integrations with third-party tools (e.g., Intune, SCCM, Tanium, Qualys, VMware)
• Ability to create custom reports, dashboards, and visualizations
• Familiarity with ServiceNow Performance Analytics

Benefits

Not specified in the provided posting.