Senior ServiceNow Developer

Quick Facts

• Role: Senior ServiceNow Developer

Description

As a Senior ServiceNow Developer, you will provide ServiceNow technical solutions to support high CMDB quality standards and the single point of truth strategy. You will enable and develop automated CMDB discovery, and design complex solutions across ITSM, ITOM, HAM, and related modules.

Responsibilities

• Enable, configure, and develop automated CMDB discovery of new and existing infrastructure components

• Develop Discovery procedures by defining identification and reconciliation rules, monitoring error logs, troubleshooting, and resolving related issues

• Design and develop complex solutions based on requirements of ITSM, ITOM, HAM, and other modules

• Support the Service Manager for CMDB Infrastructure Quality by focusing on ServiceNow Architecture, CSDM, and technical interfaces

• Collaborate with IT Infrastructure teams to translate requirements into technical solutions

• Ensure system architecture supports business scalability and strategies and meets audit, compliance, and security requirements

• Create and configure reports, dashboards, schedules, and other outputs associated with discovery functions

Requirements

• Very good spoken and written Business English

• University degree in IT or Business Information Management or equivalent qualification

• Outstanding ability and experience in developing and implementing ITSM/ITIL and ITOM processes and solutions, with deep process/functional and technical understanding of CMDB and CSDM

• ServiceNow Certifications for CMDB Discovery

• Experience in IT Infrastructure Operations and Asset Management, preferably in a large enterprise environment (network, server, data center, cloud)

• Minimum 3 years of practical experience as a ServiceNow Developer and experience with ServiceNow Discovery

• Deep analytical skills with proven experience in ServiceNow CMDB troubleshooting and root cause analysis

• Experience soliciting and documenting requirements and evolving them into successful solutions

Benefits

• Medical package, sports card, and numerous sports sections

• Flexible working hours, confidential employee assistant program, and possibility of remote working

• Workplace perks including in-office gaming room and a dog-friendly office in Warsaw

• Workshops and training courses, hackathons and meetups, digital learning platforms, and language courses

• Annual CSR activities

• Team-building activities such as bike races, soccer matches, and film marathons

• Diversity and inclusion focused on valuing qualifications, experience, and mindset