ServiceNow Developer (ITOM & CMDB)

Quick Facts

• Remote role supporting a long-term project
• Collaboration with teams across EMEA and the US

Description

You will support and enhance a ServiceNow platform used for internal IT and business processes across EMEA and the US. You will develop and maintain custom applications and solutions aligned with business requirements, including ITSM improvements and CMDB/ITOM functionality.

Responsibilities

• Analyze and troubleshoot incidents and defects from root cause to fix in existing custom applications
• Develop and maintain server- and client-side scripts, including Business Rules, Script Includes, Client Scripts, and UI Policies/Actions
• Enhance ITSM processes such as Incident, Problem, Change, and Request based on business requirements
• Work with CMDB data and ITOM functionality, including Discovery and Service Mapping
• Review and refactor legacy custom code to improve stability and maintainability
• Build and extend Flow Designer flows, workflows, and integrations using REST/SOAP
• Support enhancements for Customer Service Management (CSM) and HR Service Delivery (HRSD) as needed
• Collaborate across EMEA and US time zones to estimate and deliver backlog items

Requirements

• Minimum 3 years of hands-on ServiceNow experience, specifically ITOM and CMDB
• Strong ServiceNow scripting skills for troubleshooting and understanding custom implementations
• Proven ability to work independently to solve technical issues beyond standard OOTB configuration
• Experience enhancing ITSM processes based on business requirements
• Advanced English level
• Reside in Poland

Nice to have

• Advanced Spanish