ServiceNow Developer (ITSM, CMDB, Asset Management)

Quick Facts

• Role: ServiceNow Developer (B2B contract)

• Focus: ITSM, self-service, CMDB, Asset Management, integrations

• Tech stack: ServiceNow, ITSM, JavaScript, Flow Designer, Integration Hub, REST/SOAP APIs

• Work model: Hybrid (Wrocław) or 100% remote

• Language: Polish + English (C1)

Description

You will design, develop, automate, and stabilize ServiceNow platform services used across the dm group, with emphasis on ITSM, CMDB, and Asset/Configuration Management. Responsibilities include building Service Portal capabilities, translating business requirements into technical solutions and user stories, and delivering integrations with external systems. You will also support quality through automated testing and participate in agile planning, code reviews, and release activities.

Responsibilities

• Design, configure, and develop ServiceNow solutions in ITSM, CMDB, Configuration Management, and Asset Management

• Create and optimize flows, business rules, scripts, and automations using JavaScript, Flow Designer, and Integration Hub

• Build and implement integrations using REST API and SOAP API (e.g., Active Directory, SAP, monitoring tools, ticketing systems)

• Convert business requirements into technical solutions, user stories, and agreed delivery scope with product/technology teams

• Create and maintain automated tests using Automated Test Framework and support solution quality

• Participate in agile activities (scope planning, reviews, retrospectives, releases)

• Perform code reviews and help improve technical standards and best practices

• For senior profiles: provide expert technical support (story breakdown, effort estimation, knowledge sharing)

Requirements

• Practical experience developing on the ServiceNow platform, at least in the ITSM module

• Very good JavaScript knowledge and hands-on scripting in ServiceNow (business rules, client scripts, script includes)

• Experience with Flow Designer or Integration Hub for process automation

• Practical knowledge of REST API or SOAP API integrations

• Knowledge of ITIL/ITSM processes (Incident, Problem, Change, Request) and Configuration Management

• Experience delivering projects with Agile methods

• Very good Polish and English (C1)

Benefits

• Partner-style B2B cooperation with autonomy and dialog-based product teams

• Pair programming practices and knowledge sharing

• Flexible working hours based on trust and results

• Well-prepared onboarding with an implementation plan provided in advance