Medical Support Assistant

Quick Facts

• Title: Medical Support Assistant (GS-3 to GS-5)
• Schedule: Typically Monday–Friday, 8:00am–4:30pm; may include evenings, nights, and weekends
• Location: Main campus

Description

Medical Support Assistants provide administrative and patient-support services that enable clinical staff to deliver timely, accurate healthcare. Duties include maintaining medical outpatient/inpatient charts and administrative records, verifying third-party insurance and updating information in the Insurance Capture Buffer (ICB), obtaining patient information, coordinating actions related to patient care, and scheduling appointments per VHA national guidelines.

Responsibilities increase by grade: GS-3/GS-4 emphasize customer interaction, chart/records maintenance, insurance capture, patient message handling, and appointment scheduling; GS-5 includes interpreting/verifying provider orders for scheduling, managing cancellations and reschedules, monitoring electronic wait lists, preparing for clinic visits, ensuring encounter forms are completed, updating demographics and insurance, processing transfers, and assisting with eligibility, co-pays, and preauthorization.

Benefits

• Competitive salary with regular salary increases
• Paid time off: 37–50 days annual paid time off per year (annual leave, sick leave, federal holidays)
• Parental leave: up to 12 weeks paid parental leave after 12 months of employment
• Childcare subsidy: after 60 days for eligible full-time employees with income below $144,000
• Retirement: traditional federal pension (with 5 years vesting) and federal 401(k) with up to 5% contributions
• Insurance: federal health/vision/dental/term life/long-term care
• Telework: not available

Requirements

• U.S. citizenship
• Selective Service registration for males born after 12/31/1959
• Proficiency in written and spoken English
• Subject to background/security investigation
• Complete online onboarding and pre-employment requirements (including acceptable identification)
• Pass pre-employment physical evaluation
• Participate in the seasonal influenza vaccination program
• Complete all application requirements listed in the announcement
• Meet GS-3/GS-4/GS-5 experience or education qualification requirements