Advanced Medical Support Assistant

Quick Facts

• Advanced Medical Support Assistant (GS-06)

• Monday–Friday schedules (telework not available; on-site)

Description

The Advanced Medical Support Assistant provides specialized administrative and patient support across inpatient units, outpatient clinics, patient scheduling call centers, and Care in the Community/ancillary support services. The role serves as a point of contact for units, clinics, patients, and call centers—coordinating appointments, tracking and responding to electronic orders/consults, and managing patient follow-up. Work supports patient access to care within an interdisciplinary, coordinated care model.

Responsibilities

• Deliver difficult and responsible administrative patient support in an interdisciplinary care delivery model

• Coordinate access to care across multiple clinics/specialties and community care resources

• Monitor clinic appointment availability and adjust schedules to meet clinic needs

• Review and respond to electronic orders, consults, and other record elements

• Communicate with patients and the interdisciplinary care team; support inpatient-to-outpatient discharge communications

• Communicate with non-VA medical facilities

• Prepare correspondence for patients (e.g., normal lab result notifications)

• Maintain follow-up systems for consults/tests and other required actions

• Process secure messaging and coordinate with care teams

• Participate in team huddles/meetings; share information and collaborate on next steps

• Set priorities and deadlines, manage work flow, and ensure deadlines and process compliance

• Enter and maintain accurate information in the electronic record; verify and resolve system issues

• Monitor pre-appointment requirements to ensure visit/procedure readiness

• Identify incomplete encounters and communicate findings to providers

• Reinforce the plan of care and self-help solutions; support shared-patient awareness

• Assess appointment requests and schedule lists to determine if immediate appointments are needed

• Verify/update demographics and insurance information at check-in

• Coordinate emergency and non-emergency transfers and determine appointment type based on eligibility status

Requirements

• U.S. citizenship

• High school diploma, GED, or equivalent proficiency certificate

• Proficiency in written and spoken English

• Subject to background/security investigation

• Complete required online onboarding and pre-employment steps, including a pre-employment physical evaluation

• Participation in the seasonal influenza vaccination program

• Selective Service registration required for males born after 12/31/1959

• GS-06 placement requires 1 year of creditable experience equivalent to the GS-5 level

• Advanced knowledge of the technical health care process for access to care

• Advanced knowledge of interdisciplinary coordinated care delivery policies/procedures affecting patient flow and support administrative functions

• Advanced medical terminology knowledge

• Ability to collaborate and communicate with clinicians across disciplines and resolve patient concerns

• Ability to independently set priorities and organize work to meet deadlines

Benefits

• Competitive salary with regular salary increases

• Paid time off: 37–50 days annual leave per year (plus sick leave and 11 paid federal holidays)

• Paid parental leave after 12 months of employment (up to 12 weeks)

• Child care subsidy eligibility after 60 days for eligible full-time employees

• Retirement: federal pension (with vesting) and federal 401K with up to 5% contributions

• Insurance coverage options including health, vision, dental, life, and long-term care