Medical Support Assistant (Advanced)

Quick Facts

• Role: Medical Support Assistant (Advanced) (GS-6)

• Schedule: Monday–Friday, 7:30am–4:00pm

Description

The Advanced Medical Support Assistant provides specialized administrative patient support for PM&R services within an interdisciplinary coordinated care delivery model. The role includes scheduling and consult management, verifying orders and eligibility, updating patient insurance and demographics, monitoring appointment availability, and coordinating follow-up care. You will communicate with patients and care teams via phone and secure messaging while entering information into the electronic record.

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and consults; manage open slots and appointment utilization across clinics

• Verify and update patient demographics and insurance/eligibility status; verify orders and resolve issues

• Monitor pre-appointment information/requirements to ensure visit/procedure readiness

• Coordinate communications with patient care teams, VA medical centers, and other agencies (e.g., discharge-to-outpatient communications and follow-up correspondence)

• Process secure patient messaging through My HealtheVet and coordinate with the care team

• Perform receptionist/customer service functions, including courteous phone screening and handling requests using privacy rules

• Enter and manage information in electronic records; identify incomplete encounters and notify providers

• Adjust appointment times/dates/locations as needed for clinic access contingency plans

Benefits

• Competitive salary and regular salary increases

• Paid time off: 37–50 days of annual paid leave per year (including annual leave, sick leave, and 11 paid federal holidays)

• Federal health/vision/dental/term life/long-term care insurance options

• Traditional federal pension (5 years vesting) and federal 401K with up to 5% contributions

• Up to 12 weeks paid parental leave after 12 months

• Childcare subsidy eligibility after 60 days for eligible full-time employees