Medical Support Assistant

Quick Facts

• Role: Medical Support Assistant (GS-5 full performance level)

• Schedule: Monday–Friday, 8:00am–4:30pm

• Telework: Not available

• Virtual: Not a virtual position

• Incentives/Relocation: Sign-on bonus and relocation assistance not authorized

Description

Medical Support Assistants provide specialized administrative patient support in an interdisciplinary care delivery model. The role focuses on accurate, complete, and timely appointment management and coordination of administrative information between clinical staff and patients. You will schedule and coordinate outpatient/inpatient administrative tasks, maintain electronic records, verify insurance, and communicate appointment details and changes to patients and/or their designees.

Responsibilities

• Manage appointment scheduling and rescheduling for face-to-face, virtual (where applicable), and non-traditional appointments

• Update and verify demographic and insurance information (including Insurance Capture Buffer/ICB)

• Coordinate consultation requests and maintain/operate an electronic waiting list

• Ensure providers/techs have ordered labs and x-rays so the correct appointment type is scheduled

• Obtain medical information from patients and accurately document in electronic records

• Maintain medical outpatient and inpatient charts and administrative records

• Provide high-level customer service and professional communication with Veterans, families, and internal/external customers

• Use VistA and CPRS in a multi-screen environment to view consults, sign electronic actions, and book appointments

Requirements

• U.S. citizenship

• Selective Service Registration (if applicable)

• Proficient in written and spoken English

• Subject to background/security investigation

• Complete VA online onboarding and I-9 pre-employment requirements

• Seasonal influenza vaccination participation required

• Successful completion of a 1–2 year trial period

• Basic qualifications: clerical/administrative/customer service experience (6 months) or one year above high school or an equivalent combination

• GS-5: 1 year experience equivalent to GS-4 or 4 years of education above high school, demonstrating KSA including computer/EHR operation, medical terminology, clinical scheduling ability, independence, and effective communication

Benefits

• Competitive salary and regular salary increases

• Paid time off: 37–50 days of annual paid time off per year (annual leave, sick leave, and federal holidays)

• Parental leave after 12 months of employment (up to 12 weeks)

• Child care subsidy after 60 days for eligible full-time employees meeting income requirements

• Retirement: traditional federal pension (5 years vesting) and federal 401K with up to 5% VA contributions

• Federal insurance coverage options (health/vision/dental/term life/long-term care)

• Additional federal employee benefits (eligibility depends on position type)