Medical Support Assistant

Quick Facts

• Role: Medical Support Assistant (MSA)

• Schedule: Monday through Friday, 7:30 AM to 4:00 PM

• Telework: Not available (in-person)

Description

The Medical Support Assistant supports employee occupational health by scheduling, canceling, or rescheduling tests and appointments, verifying orders and employee/patient records, and registering staff eligible for services. The role also involves obtaining medical information from patients, documenting it accurately in the employee health record, entering templated administrative notes, and ensuring clinicians complete required encounter forms.

Responsibilities

• Schedule, cancel, or reschedule tests and consults according to occupational health scheduling guidelines

• Verify orders and appropriate employee/patient records

• Interact with internal and external customers to achieve desired outcomes

• Register eligible staff for employee occupational health services, including COVID-19 testing

• Input templated administrative notes into the employee health record

• Obtain medical information from patients, document accurately in the appropriate system, and communicate it to the right personnel in a timely manner

• Ensure clinicians complete encounter forms to obtain workload credit

• Upload records from sources (e.g., Access, Excel) into the employee health medical record (OHM)

Requirements

• U.S. citizenship

• Selective Service registration required for eligible males

• Proficiency in written and spoken English

• Subject to background/security investigation; complete online onboarding and pre-employment requirements (including acceptable identification)

• Pass pre-employment physical evaluation/examination

• Participation in the seasonal influenza vaccination program

• Complete all application requirements in the announcement

Qualifications

• High school diploma/GED (or equivalent/proficiency certificate)

• Grade placement may be GS-03, GS-04, or GS-05 depending on education/experience and the KSAs described in the posting

Benefits

• Up to 37–50 days of annual paid time per year (annual leave, sick leave, and Federal holidays)

• Parental leave after 12 months (up to 12 weeks paid)

• Child care subsidy after 60 days for eligible full-time employees

• Federal retirement pension and federal 401(k) with up to 5% contributions

• Federal health/vision/dental/term life/long-term care insurance options

• Eligibility for benefits depends on position type and whether the role is full-time or part-time