Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (GS-6)

• Schedule: Full-time, Monday–Friday, 07:00–15:30

Description

Advanced Medical Support Assistant provides clerical support to surgical services leadership and frontline staff. The role supports patient management and surgery schedule coordination, generates and distributes reports, and participates in performance improvement and timekeeping activities. Work includes customer service at the Preop-Op desk, medical chart/report maintenance, and coordination of timekeeping records for OR, Preop/PACU, and Surgery Clinic.

Responsibilities

• Education Liaison: track staff education requirements and maintain training, competency, and in-service logs

• Customer Service: gather medical information as directed, identify concerns, resolve issues, and assist patients, families, vendors, and clinicians

• Charts & Reports: generate and distribute reports, monitor activity, respond to messages within 24 hours while on duty, and serve as a technical liaison for daily software use while protecting PII/PHI

• Timekeeping: enter timecards for OR/Preop-PACU/Surgery Clinic (shift worked, leave, sick leave, on-call, overtime, and FMLA), maintain FMLA tracking logs, manage sign-in sheets, and submit payroll tickets for timekeeping issues

• Mentoring: train and guide new surgery AMSAs, support orientation and remedial training, and help resolve daily workplace issues

• Administrative duties: route phone calls, monitor copier/fax, and enter/monitor work orders in Maximo, YourIT, Payroll, and other systems

Requirements

• U.S. citizenship

• Selective Service registration (for applicable males)

• Written and spoken English proficiency

• Background/security investigation

• Complete required online onboarding and pre-employment requirements (including I-9)

• REAL ID-compliant identification required for employment (as of May 7, 2025)

• Seasonal influenza vaccination program requirement

• High school diploma or GED/proficiency certificate (or equivalent)

• GS-6 experience/KSAs: advanced medical terminology, computerized systems usage for sensitive patient data, scheduling/appointment support, and strong collaboration and communication with multidisciplinary clinical teams

Benefits

• Competitive salary with regular salary increases

• Paid Time Off: 37–50 days annual paid time off per year (13–26 annual leave, 13 sick leave, 11 paid federal holidays)

• Parental Leave: up to 12 weeks paid parental leave after 12 months

• Child Care Subsidy: eligible after 60 days for full-time employees under the income threshold

• Retirement: federal pension (5 years vesting) and federal 401(k) with up to 5% agency contributions

• Insurance: federal health/vision/dental/term life/long-term care options

• Additional federal benefits package (eligibility depends on position)