Advanced Medical Support Assistant

Quick Facts

• Role: Medical Support Assistant (Advanced) – GS-06
• Schedule: Monday–Friday, 8:00 a.m. – 4:30 p.m.
• Telework: Not available

Description

The Advanced Medical Support Assistant provides specialized administrative patient support within an interdisciplinary, coordinated care delivery model. The position manages complex access-to-care and patient-flow processes across multiple clinics, specialties, and community care resources, coordinates follow-up care, processes secure messages in MyHealtheVet, and ensures required encounter information is entered into electronic health records.

Responsibilities

• Apply advanced administrative judgment to complex clinical flow processes
• Use clinical flow tools and patient systems to support access to care across clinics and community care
• Review clinic appointment availability and adjust clinic utilization to meet patient and clinic needs
• Communicate effectively with patients, interdisciplinary care teams, VA medical centers, and non-VA medical facilities
• Assist with inpatient-to-outpatient transitions and prepare correspondence (e.g., normal lab result notifications)
• Manage follow-up care systems (consults, tests, appointment requests, and other required patient actions)
• Process incoming secure messages through MyHealtheVet and coordinate responses with the care team
• Identify incomplete encounters, reinforce plans of care, and enter required information into electronic health records
• Monitor and verify pre-appointment requirements and patient information; resolve accuracy issues
• Determine whether immediate appointments are required and inform team members regarding shared-care patients across facilities

Benefits

• Competitive salary and regular salary increases
• Paid time off: 37–50 days per year (annual leave, sick leave, and federal holidays)
• Parental leave: up to 12 weeks paid after 12 months
• Child care subsidy for eligible employees after 60 days
• Federal retirement pension and 401K with up to 5% in contributions by VA
• Federal insurance options (health/vision/dental/term life/long-term care)

Requirements

• U.S. citizenship
• Complete all required steps in the hiring process, including an online assessment
• Proficiency in written and spoken English
• Subject to background/security investigation
• Selective Service registration required for males born after 12/31/1959
• Seasonal influenza vaccination participation required for VA Health Care Personnel
• Complete online onboarding and provide acceptable identification (REAL ID compliant)
• High school diploma, GED equivalency certificate, or proficiency certificate
• GS-06 qualifications: one year of creditable experience equivalent to the next lower grade plus advanced knowledge of access-to-care and interdisciplinary coordinated care administration
• Ability to collaborate across medical disciplines and communicate tactfully (electronically, by phone, in person, and in writing)
• Ability to prioritize, organize work, and meet deadlines while following policies and regulations