Medical Support Assistant

Quick Facts

• Role: Medical Support Assistant

Description

This position provides administrative support to physicians, physician assistants, nurses, nursing assistants, and other clinic staff to facilitate patient care. Key duties include managing daily clinic resources, answering and routing phone calls, requesting patient charts via the Resource Patient Management System, and entering appointment schedules. You will also support next-day appointment routing and collect insurance information from patients, with occasional coverage for other clinics/units as needed.

Responsibilities

• Ensure adequate clinic resources are available for daily clinic operations (e.g., charge tickets, admission packets, Contract Health Services forms, printer supplies)

• Answer telephone calls and route calls to appropriate clinic staff or individuals

• Request charts from Medical Records through the Resource Patient Management System and enter appointment schedules

• Complete routing slips for the next day’s clinic appointments

• Interview patients to obtain insurance information and for services provided

• Float to other clinics/units as needed at the discretion of supervisory clinical nursing leadership

Requirements

• U.S. citizenship

• Selective Service registration required for males born after 12/31/1959

• Successful federal background investigation as a condition of employment

• Complete background investigation forms within 5 calendar days of issuance

• Present two valid forms of identification prior to appointment (REAL ID-compliant if applicable)

• Comply with IHS Employee Immunization Policy for vaccine-preventable diseases if working in an IHS healthcare facility

• Successfully pass E-Verify employment verification

• Set up direct deposit

• Meet GS-04 or GS-05 minimum qualifications based on resume-stated experience/education

  • GS-04: 1 year general clerical/office experience OR 2 years education above high school OR qualifying combination

  • GS-05: 1 year specialized experience (telephone/routine calls; meeting support and minutes; patient check-in and demographic/insurance updates; appointment system coordination; quality monitoring/performance improvement projects) OR 4 years education above high school OR qualifying combination

• Time-in-grade rules may apply to merit promotion candidates

Benefits

Total compensation and pay are provided via the IHS total compensation package referenced in the posting.