Supervisory Medical Support Assistant

Quick Facts

• Role: Supervisory Medical Support Assistant (GS-8)

• Schedule: 0800–1630, Monday–Friday

• Telework: Not available

Description

The Supervisory Medical Support Assistant provides and supervises administrative/clerical support for Primary Care operations, including scheduling and sustaining clinic workflows. The position plans and directs Advanced Medical Support Assistant support, supervising at least one subordinate team leader or supervisor and ensuring quality/continuity of care while complying with established policies and regulations. Responsibilities include staff supervision, operational problem-solving, fiscal planning, briefings and training, and data-based reporting.

Responsibilities

• Supervise Advanced Medical Support Assistants across Primary Care sites when needed (e.g., clinic sites, nurse triage, and community-based outpatient clinics)

• Assign work, establish short-term priorities, and provide advice/instructions to supervised staff

• Conduct performance evaluations, assist with staff selection, and recommend awards/advancements

• Resolve complex operational problems and improve operations based on identified needs

• Provide briefings, orientations, coaching, mentoring, staff development, and training

• Manage fiscal matters: forecast resource/equipment needs and identify budget needs

• Extract and analyze data to compile reports; keep time and attendance records

Requirements

• U.S. citizenship; Selective Service registration (as applicable)

• Proficient in written and spoken English

• Background/security investigation required

• Completion of online onboarding and pre-employment documentation

• Seasonal influenza vaccination required for VA Health Care Personnel

• Meet basic education requirement (high school diploma/GED/state proficiency certificate)

• 1 year of creditable experience equivalent to the next lower grade for GS-8

• Demonstrated KSAs for advanced leadership of patient-support staff, full administrative/supervisory duties, customer service/interpersonal skills, briefings and training, and fiscal management

Benefits

• Competitive salary with regular salary increases

• 37–50 days annual paid leave per year (annual leave + sick leave + Federal holidays)

• Parental leave (up to 12 weeks paid after 12 months)

• Child care subsidy (after 60 days, subject to eligibility)

• Federal retirement (pension) and federal 401K with up to 5% contributions

• Federal health/vision/dental/term life/long-term care insurance benefits

• Trial period: 1–2 years with written certification after completion