Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (GS-6)

• Schedule: Monday through Friday, 7:30 a.m. to 4:00 p.m.

• Telework: Not available

Description

The Advanced Medical Support Assistant provides specialized administrative patient support for clinicians in an interdisciplinary, coordinated care delivery model. The role focuses on scheduling and appointment availability monitoring, follow-up coordination, secure patient messaging, and maintaining accurate electronic records. You will also recommend changes to clinic procedures based on current administrative guidelines.

Responsibilities

• Provide expert administrative patient support in an interdisciplinary care delivery model

• Recommend updates to clinic procedures based on current administrative guidelines

• Coordinate with the care team to review appointment availability and adjust clinic schedules as needed

• Communicate with non-VA medical facilities

• Prepare patient correspondence for normal lab results and manage follow-up systems (consults, tests, etc.)

• Process incoming secure messaging through MyHealthy Vet and coordinate with the care team

• Identify incomplete encounters and communicate findings to providers

• Enter and manage appropriate information in the electronic record

• Verify and validate accuracy of patient system information and resolve issues

• Use word processing software for document and file storage/retrieval and office automations

Requirements

• U.S. citizenship

• Complete all required application steps, including an online assessment

• Proficient in written and spoken English

• Subject to background/security investigation

• Selective Service Registration for eligible males

• Complete online onboarding and provide acceptable identification (REAL ID compliant starting May 7, 2025)

• Participation in the seasonal influenza vaccination program

• Education: High school diploma or GED or qualifying post-high school education per federal requirements

• Experience: 1 year of creditable experience equivalent to GS-05

• GS-06 (Advanced) knowledge/abilities: technical health care process knowledge (access to care and portals), policies/procedures affecting patient flow and support functions, medical terminology, interdisciplinary communication, independent prioritization, and effective communication electronically/phone/in person/in writing

Benefits

• Competitive salary and regular salary increases

• Parental leave (after 12 months): up to 12 weeks paid

• Child care subsidy (after 60 days, subject to eligibility)

• Retirement: federal pension (5 years vesting) and federal 401K with up to 5% contributions

• Insurance: health/vision/dental/term life/long-term care

• Comprehensive federal benefits package (eligibility depends on position details)