Transformation Lead

Quick Facts

• Role: Transformation Lead (IT Delivery)
• Work mode: Remote

Description

Lead organizational and operational transformation initiatives focused on IT Delivery. Diagnose the current delivery operating model, design new processes and standards, and ensure successful implementation, adoption, and handover for ongoing maintenance. Drive improvements in delivery predictability and business efficiency, and monitor measurable impact on profitability and service value.

Responsibilities

• Lead and implement transformation initiatives to improve operational and business efficiency of the IT organization
• Diagnose current ways of working, identify change areas, and translate business objectives into action plans
• Design and implement new delivery processes, standards, and governance mechanisms; ensure adoption and transition to ongoing operations
• Improve delivery processes, governance mechanisms, reporting standards, and information flow
• Coordinate initiatives across multiple teams, track progress, and initiate corrective actions
• Partner with leaders to improve operational efficiency (e.g., profitability, billability, resource utilization, delivery predictability)
• Monitor the effects of changes on business outcomes and customer value
• Strengthen collaboration between Sales, Presales, and Delivery for Professional Services delivery
• Run stakeholder discussions to align responsibilities, commitments, and support the organization through change

Requirements

• Minimum 8 years of IT Delivery experience, including at least 2–3 years in an IT Professional Services environment
• Experience leading or co-leading organizational and operational transformations
• Knowledge of working with external customers and IT services economics
• Experience designing and implementing delivery operating model/process changes from diagnosis through rollout and stabilization
• Ability to translate business goals into roadmaps, priorities, and measurable success metrics
• Experience coordinating multi-team and multi-stakeholder initiatives
• Practical experience managing budget, forecast, margin, or P&L for a given area/program
• Understanding of how pricing, resource allocation, and scope changes impact project and service profitability
• Experience designing and implementing processes, standards, governance mechanisms, and reporting
• Demonstrated measurable results of change (e.g., margin, billability, resource utilization, delivery predictability)
• Ability to lead the organization through change, including handling resistance and different people’s perspectives
• Ability to influence stakeholders and conduct difficult conversations without formal authority
• Fluent Polish and English

Benefits

• Psychophysical comfort support (MyBenefit cafeteria with Multisport, Mindgram, Luxmed) and a running group led by an internal trainer
• Career paths and internal/external training opportunities for development
• Feedback and recognition culture supported by Officevibe and “kudos” practices
• Flexibility: remote work and hours matched to your lifestyle, plus hobby classes (crafts, plants, books, board games, go-karts)
• CSR program with quarterly charitable budget decisions (Deviniti Cares)