Delivery Assurance Manager

Quick Facts

• Role: Delivery Assurance Manager (Team Manager, Delivery Assurance)

• Team: Delivery Assurance team of 9 colleagues

• Work model: Hybrid and onsite work from the Szczecin office

Description

Lead and oversee Delivery Assurance frameworks to ensure IT deliveries are high quality, compliant, and ready for production. Own the processes for test and validation, transition into operations, and release/change management aligned with ITIL practices. Strengthen governance, transparency, risk management, documentation integrity, and predictable delivery outcomes across projects and product releases.

Responsibilities

• Lead and develop the Delivery Assurance team of 9 colleagues

• Maintain and strengthen the IT test and validation framework and quality standards

• Oversee and optimize transition processes for handover into Operation

• Ensure compliance and documentation integrity of IT deliveries (including medico-related digital products)

• Own and optimize change and release management processes in alignment with ITIL

• Own and optimize IT vendor management to meet relevant quality standards

• Lead release planning and communication with DD&IT and business stakeholders

• Maintain audit readiness and support audit-related activities

• Define and drive the roadmap for continuous improvement of Delivery Assurance practices

• Promote a service-oriented mindset across the delivery assurance function

Requirements

• Availability to work from the Szczecin office

• Master’s degree in Information Technology, Business Administration, or a related field

• Minimum 3 years of international leadership experience in IT service or delivery assurance

• Experience working in a medical or pharmaceutical IT environment

• Proven track record in managing compliance, transition, and release processes

• Strong understanding of test management, transition, release planning, and change management

• Professional English

• Knowledge of ITIL frameworks and service lifecycle management

Benefits

• Hybrid and onsite work from the Szczecin office

• Flexible working hours (Mon–Fri)

• International work environment with Scandinavian culture

• Private medical care and sports card

• Restaurant card, holiday bonus, and occasional cards

• Transportation co-funding

• Internal trainings via CPBC Academy and company events

• Modern workplace, no dress code zone, coffee and fresh fruits

• Employment contract with a 3-month probation period